Individually furnished, desk, laptop workspace, iron/ironing board

Reviews of Super 8 by Wyndham Garland/Rowlett/East Dallas area

2 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 219 out of 627 reviews" "
Rating 8 - Good. 212 out of 627 reviews" "
Rating 6 - Okay. 108 out of 627 reviews" "
Rating 4 - Poor. 45 out of 627 reviews" "
Rating 2 - Terrible. 43 out of 627 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

5.8/10

Amenities

7.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Ronald, San Diego

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Ronald,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

10/10 Excellent

Carl

Liked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Jenni

Disliked: Cleanliness, amenities, property conditions & facilities
The best thing about the property was that it was close to Hwy 30 and near my destination.
Stayed 8 nights in Mar 2024
Response from Hotel Manager on Apr 9, 2024
Dear Jenni,We're delighted to hear that our convenient location near Highway 30 made your travel experience more enjoyable and convenient. Ensuring easy access to major roads and nearby destinations is something we take pride in. We hope to have the opportunity to welcome you back for another seamless stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly staff
Response from Hotel Manager on Apr 3, 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel clean and our staff friendly. We always strive to provide a welcoming and comfortable experience for our guests. We hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Toya

Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Toya,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the price
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Travis,Thank you for your great feedback. We're pleased to hear that you found value in our pricing! We're always working to enhance the guest experience. We hope to have the opportunity to welcome you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Jazzy,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and providing value to you. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

6/10 Okay

Sanjay, Houston

Disliked: Staff & service, property conditions & facilities
Not bad.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Dear Sanjay,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

4/10 Poor

jennifer

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 11, 2024
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive to uphold, and we deeply regret that we fell short of your expectations. Your feedback is important to us, and we will address these concerns with our housekeeping team to ensure that they are rectified immediately. We understand your disappointment, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Edward

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to wait an hour to get into my room because their system couldn’t find my reservation
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 18, 2024
Dear Edward,We sincerely apologize for the inconvenience you experienced with the delay in accessing your room. We understand that waiting for an extended period can be frustrating, and we're sorry for any impact on your plans. Please be assured that we take your feedback seriously, and we'll investigate this issue to prevent it from happening in the future. We hope to have the opportunity to make it up to you on a future visit.Sincerely, Hotel Manager

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Debree in parking lot
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Guest,Thank you for bringing the issue of debris in the parking lot to our attention. We apologize for any inconvenience or safety concerns this may have caused. Maintaining a clean and safe environment is a top priority for us, and we will address this matter promptly.Our housekeeping and maintenance teams will be informed, and we will ensure that the parking lot is thoroughly cleaned and free from debris to ensure the safety and comfort of our guests.If you have any further concerns or notice any other issues during your stay, please do not hesitate to reach out to our front desk or hotel staff, and we will be happy to assist you. Your feedback is important to us, and we appreciate your assistance in helping us maintain a pleasant environment for all our guests. Thank you for choosing our hotel.Sincerely, Hotel Manager

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting hotel. Saw a roach literally ten seconds after entering my room, and then saw several more after that. This place is not suitable for a dog, let alone a human. To say the carpets were stained would be an understatement, disgusting is really the only word to describe it. Area also felt pretty unsafe and the staff wasn't anything special.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Guest,We are deeply disappointed to hear about your experience during your recent stay with us. Please accept our sincerest apologies for the cleanliness and pest issues you encountered in your room. This is not the standard we strive to maintain, and we take your feedback seriously.We have already taken immediate action to address the concerns you raised by scheduling a thorough inspection and pest control service to ensure the comfort and safety of our guests. Additionally, we will be looking into the carpet issues and taking necessary steps to improve the overall condition of our property.We understand that your stay was far from satisfactory, and we deeply regret any discomfort you experienced. Your feedback will help us make significant improvements to our hotel, and we hope that you might consider giving us another opportunity to provide you with a better experience in the future.Thank you for sharing your concerns, and we apologize for not meeting your expectations during your stay.Sincerely,Hotel Manager

10/10 Excellent

Rivera

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 30, 2023
Dear Rivera,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 Okay

JoAnne

Traveled with family
Stayed 5 nights in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear JoAnne,Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness
For the area perhaps not a bad deal
It was alarming at first because they have you locked out in this little space through a glass window where you give them your card and info. I am sure it is for security or maybe even covid but it frightened me as a woman that this was an unsafe place to stay. My husband was not concerned about this and actually appreciated this security feature. POV matters.The room was okay, not the cleanest nor the uncleanest place I have ever stayed. I was disappointed they only provided 3 pillows for 2 people. The blankets were not that comfortable but it was a place to sleep. Their breakfast was over before we checked out at 9 or there really wasn't one. I do not think I would ever stay there again but the price was under 100 bucks for 1 night and you get what you pay for I guess. Even though I find 70 bucks for 1 night as in not even 24 hours, ludicrous. That is the time we live in that a 40 dollar a night hotel can charge 70 dollars now. I will say that it was quiet and the a/c worked well.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear Stephen, Thanks for your stay and the comments. We appreciate your feedback. Nice to see the positives and regret the negative issues. We shall work further to improve the amenities based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.

6/10 Okay

TODD

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
PROPERTY NEEDS UPDATED. TUB NEEDS REPLACED, NEW CARPET, BED, PAINT, TV AND REMOTE, CHAIR ALL SMELLS OF CIGARETTE SMOKE AND OLD.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Guest,Thank you for your feedback. We are sorry that your stay was not as per your expectations. We have taken note of your suggestion regarding upgrading the overall hotel and have forwarded it to management. Hope your next stay will be a memorable experience. Please visit us again. Sincerely,Hotel Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good, but not great motel
This is the second time I stayed at this motel this month. This time, the room smelled a little musty when I checked in, so I turned on the AC and when I came back a few hours later, it was fine. I would suggest that anyone else check the room first and turn the AC on before you go out to do whatever you are going to do. The parking is very limited. It is a good place to stay if you just want a place to sleep for a few hours. Considering the price, it is a good place to stay.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our motel. We greatly appreciate your continued patronage, as this was your second visit this month.We're pleased to hear that you found the room's musty smell improved after turning on the AC. We understand that room odors can be a concern, and your suggestion to check the room and adjust the AC is a helpful tip for our future guests. We'll also make sure to address any potential issues with room freshness to ensure a more comfortable experience.We appreciate your understanding regarding our limited parking space. We always strive to provide the best parking options available within our constraints and will continue to explore ways to optimize this aspect of your stay.Your description of our motel as a suitable place for a short stay aligns with our mission to offer affordable and comfortable lodging options. We aim to provide a convenient and budget-friendly choice for travelers looking for a quick, no-frills place to rest.Your comments about the pricing are well-received. We continually work to ensure our rates remain competitive and provide good value for our guests.We value your input, as it helps us improve our services. We hope to have the pleasure of hosting you again in the future and providing you with an even more enjoyable stay. If you have any further suggestions or concerns, please don't hesitate to reach out to us directly.Sincerely,Hotel Manager

10/10 Excellent

Rosalinda

Stayed 1 night in Oct 2023
Response from Hotel Manager. on Nov 11, 2023
Dear Rosalinda,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Kristian

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
There was a live roach on the zinc, there was an opened bar soap left on the tube.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 16, 2023
Dear Kristian,We took note of your remark about roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. We hope to see you again soon.Sincerely,Hotel Manager

8/10 Good

Lamar

Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Oct 9, 2023
Dear Lamar,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

8/10 Good

Charlie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 6, 2023
Dear Charlie , Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Suzanne

Disliked: Cleanliness, amenities, property conditions & facilities
Laundry dryer was not working well. The breakfast was very limited: no oj, syrup for waffles didn’t taste right. just all around substandard experience.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 27, 2023
Dear Guest,We apologize for the inconveniences you encountered during your stay. It's unfortunate that the laundry dryer wasn't working properly and that you found our breakfast limited. We appreciate your feedback as it helps us make improvements. Your concerns will be addressed to ensure a more satisfactory experience for future guests. Thank you for sharing your thoughts, and we hope to have another opportunity to provide you with a better stay in the future.Sincerely,Hotel Manager

6/10 Okay

John

Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear John,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Caitlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is one of my favorite in town stays! I’ve never seen a roach and the rooms are fairly well maintained. It’s always clean, though in my most recent room there was a light that seemed to be under repair that was coming out of the ceiling and the mini fridge was is desperate need of a defrost. But I understand this can be difficult to do, but the whole freezer section is currently a solid ice block. Even all things considered I still have no complaints as the price is well worth it to me.
Stayed 3 nights in Sep 2023
Response from Hotel Manager. on Sep 18, 2023
Dear Caitlyn,Thank you for your wonderful comment. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely,Hotel Manager

2/10 Terrible

Shela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Hotel Manager on Sep 13, 2023
Dear Guest,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
Everything was great except the breakfast was gone quickly and waffle batter ran out before we could eat
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 9, 2023
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you had a great overall experience. However, we apologize for the inconvenience you encountered with the breakfast items running out quickly, including the waffle batter.Your comments are important, and we will work to ensure that our breakfast offerings are better stocked in the future to accommodate all our guests. We appreciate your understanding, and we look forward to welcoming you back for another enjoyable stay.Warm regards,Hotel Manager

6/10 Okay

Laderrell

Liked: Staff & service
Disliked: Cleanliness
The biggest problem was the roaches
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 9, 2023
Dear Guest,We are truly sorry to hear about the presence of roaches during your stay. This is completely unacceptable and falls far below our standards. Your feedback is deeply concerning, and we will take immediate action to address and rectify this issue.We understand the importance of a clean and pest-free environment for our guests, and we apologize for any discomfort and inconvenience you experienced.Your feedback is crucial, and we will conduct a thorough inspection and treatment to ensure that such problems are eradicated and do not recur in the future.We deeply regret the negative impact this had on your stay, and we hope you might consider giving us another opportunity in the future to provide you with a significantly improved and pest-free experience.Warm regards,Hotel Maanger

4/10 Poor

Mohamed

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me the worst two rooms they have, stain carpet smoking smells, black mold in the bathroom shower ceiling, because of the vent fan not working, it looks from black molds it has bin like that for a wile, breakfast, if you have kid's wanted cereal, they have to eat it dry because they don't have milk, and if they want to make toast butter and jam forget it because they don't have the bread and when you ask they give you that look we don't have it, you stuck with waffle the have a funny after taste, and coffee, and yogurt. It not worth close to $400 for two rooms for two nights, will never go back there again, or recommend it to anyone of my family and friends to go there. Big mistake but we learned, this the second Super 8 I Stayed in, first one is in Richardson, Texas, on spring valley Rd. And was bad bad the plows they have in the my room when I checked it locks like they picked up from garbage full of things, I don't know why.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Sep 9, 2023
Dear Guest,We are deeply sorry to hear about the extremely disappointing experience you had during your stay at our hotel. Your feedback is essential, and we sincerely apologize for the condition of the rooms, including the stains, smoking smell, and mold in the bathroom, which is completely unacceptable.Additionally, we apologize for the limited breakfast options and the inconvenience you faced with the cereal, toast, and other items. Your comments are valuable, and we will address these issues to improve our offerings.We understand your frustration, and we deeply regret that your stay did not meet your expectations. Your feedback will be shared with our team, and we will take immediate steps to rectify these issues and ensure a better experience for our guests in the future.We appreciate your patience, and we hope you might consider giving us another opportunity in the future to provide you with a significantly improved and enjoyable stay.Sincerely,Hotel Manager

8/10 Good

Thomas

Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 9, 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Edgar

Disliked: Amenities, property conditions & facilities
This place is dirty, disgusting, and very stinky, I will never get room here again, not even if it was free. I am very disappointed to say the least. I may just leave, its hard to breath in here, just terrible
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 9, 2023
Dear Guest,We are truly sorry to hear about the extremely disappointing experience you had during your stay with us. Your feedback is important, and we deeply regret that your visit did not meet your expectations regarding cleanliness and overall comfort.We take your comments seriously and will conduct a thorough review of our cleaning and maintenance processes to ensure that such issues are addressed promptly and do not happen in the future.We understand your frustration and sincerely apologize for any discomfort you experienced. We hope you might consider giving us another opportunity in the future to provide you with a significantly improved and pleasant stay.Warm regards,Hotel Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Quiet and pleasant stay. Clean place, not a roach in sight. will book again next time in town.
Stayed 3 nights in Jul 2023
Response from Hotel Manager. on Jul 25, 2023
Dear Guest,Thank you for your review! We're delighted to hear that you had a quiet and pleasant stay with us. We're glad you found our place clean and free of any issues. Your kind words are appreciated, and we can't wait to welcome you back for another enjoyable stay next time you're in town.Sincerely,Hotel Manager.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and peaceful.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 15, 2023
Dear Guest,We're so glad you enjoyed your stay with us. We're always working to make your stay as smooth and enjoyable as possible.Thank you for taking the time to leave us this glowing review. We hope to see you again soon!Sincerely,Hotel Manager.

8/10 Good

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for overnight
Staff was friendly and hrlelpful. Large room
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 13, 2023
Dear Rebecca,Thank you so much for your review. I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals.Sincerely,Hotel Manager.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Awful for a Windham Hotel
Was 88 degrees when we walked into the room, nasty brown stain above our heads in the bed, the water wouldn’t even get cold to brush our teeth, and as soon as we got off the elevators to the 3rd floor it had a nasty stench.
Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jun 22, 2023
Dear Guest,I am sorry to hear about your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely,Hotel Manager.

2/10 Terrible

Tyler

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 8, 2023
Dear Guest,We're sorry to hear that your experience fell short of your expectations. We appreciate your feedback and would like to understand more about the issues you encountered so we can work on improving our services. If you have any specific concerns or suggestions, please feel free to reach out to us directly. We value your input and hope to have the opportunity to make it right in the future.Sincerely,Hotel Manager.

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 16, 2023
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your support means a lot to us, and we're grateful for your feedback. We look forward to serving you again in the future and providing you with more exceptional experiences.Sincerely,Hotel Manager

8/10 Good

Todd

Stayed 2 nights in May 2023
Response from Hotel Manager on Jun 6, 2023
Dear Guest,We're so glad you enjoyed your stay with us, We're always working to make your stay as smooth and enjoyable as possible.Thank you for taking the time to leave us this glowing review. We hope to see you again soon!Sincerely,Hotel Manager

6/10 Okay

Steven

Stayed 1 night in May 2023
Response from Hotel Manager. on Jun 3, 2023
Dear Guest,Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. I hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

6/10 Okay

Carmethia

.
Stayed 1 night in May 2023
Response from Hotel Manager on May 10, 2023
Dear Guest,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Caitlyn

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hotel Manager. on Apr 25, 2023
Dear Guest,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivate us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Caitlyn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 25, 2023
Dear Guest,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Terry Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Hotel Manager on Apr 12, 2023
Dear Guest,Thank you for the review. We are glad we met your needs while you were in our area. We take pride in providing a lodging experience that everyone will enjoy. I hope we will still be your first choice in this area in the future.Sincerely,Hotel Manager

6/10 Okay

Marco

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It says breakfast included but there was never any juice and very poor breakfast old yogurt bad coffee and cereal very disappointed at that
Stayed 3 nights in Apr 2023
Response from Hotel Manager. on Apr 8, 2023
Dear Guest,Thanks for the recent stay and feedback.We take real pride in this hotel and serving guests like you, but at the same time, we have noted your concern regarding the breakfast and forwarded it to the management. We will surely work on it, Please do visit us again. Sincerely, Hotel Manager

6/10 Okay

Willis

Business traveler
Disliked: Cleanliness, property conditions & facilities
I stayed for one night, and did not like it. The staff was OK but other than that it was a non-liking situation. The facility is very outdated. The toilet was broke upon arriving there. There was not a plunger in the building, so I had to wait 30 minutes for the desk guy to find one. The complimentary breakfast in the morning was very small and options. I would not stay there again.
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 21, 2023
Dear Guest,We regret that we were unable to provide you with a satisfying experience this time. Although we made an effort to make each guest's stay with us unique, we regretfully fell short. We'll take action to make things better, and we're hoping you'll come back soon so we can make things right.Sincerely,Hotel Manager.

6/10 Okay

shirley

Liked: Cleanliness, staff & service
The staff is friendly & helpful. The inside of the facility is clean - the outside could use some trash pickup. The rear hotel door is supposedly card-only access at night but I never had to use my card for access. The card access reader on my room door was very difficult to trigger - usually took 8-10 attempts to unlock the door. Only 2 handicap parking spots - 1 was perpetually occupied by the same broken down car. BTW, that same vehicle was there when I stayed at this hotel in Feb-2023. Neither this car nor another car occupying the 2nd handicap spot did NOT have any handicap parking passes.
Stayed 3 nights in Mar 2023
Response from Hotel Manager. on Mar 15, 2023
Dear Guest,We appreciate your visit and your feedback.I value your opinions. It's pleasant to notice the advantages and regret the drawbacks.Based on your suggestions, we will continue to work on enhancing the amenities.We value visitor comments because it helps us get better.I look forward to seeing you soon.Sincerely,Hotel Manager

2/10 Terrible

Kassandra

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they kicked us out
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 25, 2023
Dear Guest,I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you and your family.Sincerely,Hotel Manager

6/10 Okay

MICHELLE

Stayed 1 night in Feb 2023
Response from Hotel Manager on Mar 9, 2023
Dear Guest,Thanks for your recent stay at our property.We focus on providing a great experience for every guest and on providing value to you as well. From an improvement point of view, we look for specific areas of your experience that need improvement.Sincerely,Hotel Manager

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff.
Response from Hotel Manager on Feb 11, 2023
Dear Guest,Thank you so much for your feedback!We are so glad that you had a positive experience with our hotel and its staff. It's always great to hear when guests feel welcomed, comfortable, and taken care of.We look forward to welcoming you back again soon!Sincerely,Hotel Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and very clean and quiet
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 10, 2023
Dear Guest,Thank you so much for your review! We are so glad to hear that you enjoyed your stay at our hotel. We work hard to make sure our hotel is a great value for the money, and we're so happy to hear that you found it so. Our staff is also proud of their work and are thrilled that you appreciated their friendliness and helpfulness.We hope that you'll come back soon!Sincerely,Hotel Manager

8/10 Good

SHAKENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 6, 2023
Dear Guest,We appreciate your time with us and your complimentary remarks. We are thrilled to hear that you come to enjoy your stay with us and that we were able to make it more comfortable. We value the time you invested in writing this review since it will help us make improvements to our hotel. We also hope you'll give us another chance in the future.Sincerely,Hotel Manager