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Reviews of Dorint Sporthotel Garmisch-Partenkirchen

4 out of 5
Dorint Sporthotel Garmisch-Partenkirchen
Mittenwalder Strasse 59, Garmisch-Partenkirchen, BY

Reviews

8.4

Very Good

Rating 10 - Excellent. 295 out of 744 reviews" "
Rating 8 - Good. 292 out of 744 reviews" "
Rating 6 - Okay. 107 out of 744 reviews" "
Rating 4 - Poor. 37 out of 744 reviews" "
Rating 2 - Terrible. 13 out of 744 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Dorint Sporthotel Garmisch-Partenkirchen on Mar 5, 2024
Lieber Gast,vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und Ihren Aufenthalt genießen konnten.Kommen Sie bald wieder - sehr gerne sind wir erneut Ihr Gastgeber!Herzliche Grüße aus Garmisch-Partenkirchen,Ihr Dorint Team

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms would be great for a ski party. A little dated, but large and clean. The room was quite a walk from the lobby. The breakfast buffet that came with our room was beyond amazing. Many choices and very tasty. Excellent service.
Stayed 1 night in Dec 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Jan 2, 2024
Dear guest,Thank you so much for taking the time to comment. We are very happy that you enjoyed your stay with us.Were looking forward to welcome you again soon.Best regards,Your Dorint Team

10/10 Excellent

Juliet

Traveled with partner
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Dec 26, 2023
Lieber Gast,über Ihre hervorragende Bewertung haben wir uns sehr gefreut. Herzlichen Dank, dass Sie sich die Zeit dafür genommen haben.Sehr gern sind wir wieder Ihr Gastgeber bei Ihrem nächsten Besuch in Garmisch-Partenkirchen.Beste Grüße,Ihr Dorint Team

8/10 Good

lantz, APO

Stayed 1 night in Dec 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Dec 26, 2023
Lieber Gast,über Ihre hervorragende Bewertung haben wir uns sehr gefreut. Herzlichen Dank, dass Sie sich die Zeit dafür genommen haben.Sehr gern sind wir wieder Ihr Gastgeber bei Ihrem nächsten Besuch in Garmisch-Partenkirchen.Beste Grüße,Ihr Dorint Team

8/10 Good

lantz

Response from Dorint Sporthotel Garmisch-Partenkirchen on Feb 13, 2024
Lieber Gast, vielen Dank für Ihre tolle Bewertung. Wir würden uns sehr freuen, Sie bald wieder in unserem Hotel willkommen heißen zu dürfen. Herzliche Grüße, Ihr Dorint Team

10/10 Excellent

Laurie William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Dec 5, 2023
Dear guest,Thank you so much for taking the time to comment. We are very happy that you enjoyed your stay with us.Were looking forward to welcome you again soon.Best regards,Your Dorint Team

4/10 Poor

Lindsey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Nov 14, 2023
Dear guest, Thank you very much for your comment. This helps us to improve our service qualities in all areas. We are very sorry that you were not completely satisfied with your stay and want to apologize for the inconvenience. We hope that you give us another chance to proof our capabilities. Kind regards, Your Dorint Team

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Travel
Food was great and location was good to experience the city and get to the mountains. My family and I had an amazing time!
Stayed 2 nights in Oct 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Oct 31, 2023
Dear guest,Thank you so much for taking the time to comment. We are very happy that you enjoyed your stay with us.Were looking forward to welcome you again soon.Best regards,Your Dorint Team

10/10 Excellent

Shafil, Blaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location!!
Response from Dorint Sporthotel Garmisch-Partenkirchen on Oct 24, 2023
Dear guest,Thank you so much for taking the time to comment. We are very happy that you enjoyed your stay with us.Were looking forward to welcome you again soon.Best regards,Your Dorint Team

4/10 Poor

Puneeth

Stayed 1 night in Oct 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Oct 16, 2023
Lieber Gast,vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Gerne sind wir bei Ihrem nächsten Besuch in Garmisch-Partenkirchen wieder Ihr Gastgeber. Herzliche Grüße,Ihr Dorint Team

4/10 Poor

PHAP

Disliked: Staff & service, property conditions & facilities, room comfort
No customer service at all
The front desk is useless. They do not provide any information about the local activities because they don't think it is their job. Our room does not have heat because it is not turned on, and the front desk told us to bring an electrical heater and they never delivered. They never answered our calls from the room. Overall, the stay was terrible.
Stayed 1 night in Sep 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Oct 2, 2023
Dear guest, Thank you very much for your comment. We are very sorry that you were not completely satisfied with your stay in our hotel. We hope that you will give us another chance to prove our capabilities.Kind regards, Your Dorint Team

6/10 Okay

Yaroslav, North royalton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel grounds were beautiful. Hotel overall inside is very dated and would benefit from extensive remodel as it has amazing potential.
Stayed 1 night in Sep 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Oct 2, 2023
Dear guest, Thank you very much for your detailed comment. This helps us to improve our service qualities in all areas. We are very sorry that you were not completely satisfied with your stay and want to apologize for the inconvenience. We hope that you give us another chance to proof our capabilities. Kind regards, Your Dorint Team

2/10 Terrible

Hrishikesh

Traveled with family and small children
Disliked: Cleanliness, staff & service
There were no elevators going to rooms on the higher floors. No porters - we came with 2 little kids and were given a room furthest from the reception. We lugged 3 pieces of luggage to these rooms along with the kids Staff was not child friendly- nowhere else in Germany do we have to pay for milk for the baby. Paying is not a problem and we’re on to do that, but here, even after paying $4 they gave us a less than 8iz portion.
Stayed 1 night in Sep 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Oct 2, 2023
Dear guest, Thank you very much for your comment. We are very sorry that you were not completely satisfied with your stay in our hotel. We hope that you will give us another chance to prove our capabilities.Kind regards, Your Dorint Team

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property came with a bus pass which was great traveling around town. Easy check in and check out. Great views of the mountains.
Stayed 5 nights in Jul 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Aug 8, 2023
Dear guest,Thank you so much for taking the time to comment. We are very happy that you enjoyed your stay with us.Were looking forward to welcome you again soon.Best regards,Your Dorint Team

6/10 Okay

KARL

Traveled with family
Disliked: Staff & service, property conditions & facilities
Expected Much Better
Hotels.com details include text that the hotel had limited housekeeping, yet the hotel was advertised as a four-star hotel and hence one would assume daily room cleaning in line also with the German star classification standard. Apart from this reception failed to inform us at check-in that room cleaning and towel changes would only be provided at an additional charge. The room allocated needs refurbishment, especially the carpets which were stained in various places. (Carpets in the corridors were similarly stained). The Room should have had a mini fridge which was missing. A gate to a road at the back of the property which would have been a convenient way to walk to the center of Partenkirchen was locked (probably for security reasons). Yet a notice on the padlocked gate said it was to be used in case of a fire.
Stayed 5 nights in Jul 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Jul 31, 2023
Dear Guest,Thank you for taking the time to write a review.We assume that you have booked an apartment. Our hotel has hotel rooms and apartments. The apartments are not cleaned daily. You can find out from the information on Expedia. We are going to renovate our hotel very soon.We would be very happy to welcome you again.Kind regards, Your Dorint Team

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout and amenities were awesome. Staff was friendly and helpful. Very pricey for the restaurant and menu options. Great location.
Stayed 3 nights in Jul 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Jul 25, 2023
Dear guest,Thank you very much for your excellent comment.A full guest satisfaction is a big compliment for the whole team. Please remain loyal to our hotel and visit us again - we look forward to being your host.Greetings from Garmisch-PartenkirchenYour Dorint Team

8/10 Good

Philip

Traveled with family
Liked: Cleanliness, staff & service
Very nice but dated
Clean and very roomy. But dated, matress old and uncomfortable. Was probably a wonderful place 20 years ago, nice now but needs an update. Great for large family groups, and in a great location for Zugspitze.
Stayed 2 nights in Jul 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Jul 25, 2023
Dear guest, Thank you very much for your detailed comment. This helps us to improve our service qualities in all areas. We are very sorry that you were not completely satisfied with your stay and want to apologize for the inconvenience. We hope that you give us another chance to proof our capabilities. Kind regards, Your Dorint Team

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great location for winter sports. We were there in June and the lack of air conditioning was a little uncomfortable but tolerable; I did not notice a lack of AC when a booked this hotel. The staff were very friendly and helpful, it is convenient to dining and grocery shopping for an extended stay. Their dining room had good food and service but was expensive. Parking was convenient..
Response from Dorint Sporthotel Garmisch-Partenkirchen on Jul 3, 2023
Dear guest,Thank you very much for your excellent comment.A full guest satisfaction is a big compliment for the whole team. Please remain loyal to our hotel and visit us again - we look forward to being your host.Greetings from Garmisch-PartenkirchenYour Dorint Team

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views of the mountains. Staff was very friendly. Also, the food in the restaurant was excellent.
Stayed 1 night in Jun 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Jul 3, 2023
Dear guest,Thank you very much for your excellent comment.A full guest satisfaction is a big compliment for the whole team. Please remain loyal to our hotel and visit us again - we look forward to being your host.Greetings from Garmisch-PartenkirchenYour Dorint Team

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful apartment/rooms, incredible views of the mountains, great facility-very close to many attractions. Walkable to downtown restaurants. Couldn't have asked for a more perfect home base for our Garmisch adventures. Loved every minute of our stay!
Stayed 2 nights in Jun 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Jul 3, 2023
Dear guest,Thank you very much for your excellent comment.A full guest satisfaction is a big compliment for the whole team. Please remain loyal to our hotel and visit us again - we look forward to being your host.Greetings from Garmisch-PartenkirchenYour Dorint Team

2/10 Terrible

Madhu

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very old property and Expedia messed up our booking too. Had 3 rooms booked but the hotel had only 2 rooms. They managed to give us the 3rd room finally but it was a different type. Carpets were dirty, musty smelling and no A/C or fans were provided. Towels were missing, lots of other small issues that we ran into.
Stayed 2 nights in Jun 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Jul 3, 2023
Dear guest, Thank you very much for your comment. We are very sorry that you were not completely satisfied with your stay in our hotel. We hope that you will give us another chance to prove our capabilities.Kind regards, Your Dorint Team

4/10 Poor

Richard, Arlington

Stayed 4 nights in Jun 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Jul 17, 2023
Dear guest, Thank you very much for your comment. We are very sorry that you were not completely satisfied with your stay in our hotel. We hope that you will give us another chance to prove our capabilities.Kind regards, Your Dorint Team

4/10 Poor

Cindy

Stayed 1 night in Jun 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Jul 17, 2023
Dear guest, Thank you very much for your comment. We are very sorry that you were not completely satisfied with your stay in our hotel. We hope that you will give us another chance to prove our capabilities.Kind regards, Your Dorint Team

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very beautiful and staff is very helpful.
Stayed 1 night in Jun 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Jun 13, 2023
Dear guest,Thank you so much for taking the time to comment. We are very happy that you enjoyed your stay with us.Were looking forward to welcome you again soon.Best regards,Your Dorint Team

10/10 Excellent

Sonja

Traveled with family
Liked: Cleanliness, staff & service, amenities
Gorgeous stay at this hotel! At the bottom of the hill we could catch the bus into town with the tickets provided by the hotel and use them for the duration of our stay. Awesome Mountain view from our terrace and the room was perfect for our family of 5. Plenty of space and the surrounding nature and views were breathtaking. Had a great meal our first night there at the hotel restaurant buffet with German foods(delicious) and the staff were very friendly and helpful! I’d definitely stay there again. We were bummed the pool was closed but maybe next time! Thanks for a great stay, we will be back!
Stayed 2 nights in Mar 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Apr 4, 2023
Dear guest,Thank you so much for taking the time to comment. We are very happy that you enjoyed your stay with us.Were looking forward to welcome you again soon.Best regards,Your Dorint Team

6/10 Okay

Chasity

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Feb 6, 2023
Lieber Gast, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Wir freuen uns sehr darüber. Besuchen Sie uns bald wieder. Wir freuen uns auf Sie.Herzliche Grüße, Ihr Dorint Team

10/10 Excellent

Gabriele

Stayed 1 night in Jan 2023
Response from Dorint Sporthotel Garmisch-Partenkirchen on Mar 21, 2023
Lieber Gast,vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Gerne sind wir bei Ihrem nächsten Besuch in Garmisch-Partenkirchen wieder Ihr Gastgeber. Herzliche Grüße,Ihr Dorint Team

6/10 Okay

Valerie

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Dorint Sporthotel Garmisch-Partenkirchen on Dec 19, 2022
Lieber Gast, vielen Dank für Ihre hervorragende Bewertung. Wir freuen uns sehr, dass Sie einen angenehmen Aufenthalt in unserem Hotel hatten. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Ihr Dorint Team

10/10 Excellent

Monil

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Response from Dorint Sporthotel Garmisch-Partenkirchen on Dec 6, 2022
Dear guest,Thank you so much for taking the time to comment. We are very happy that you enjoyed your stay with us.Were looking forward to welcome you again soon.Best regards,Your Dorint Team

10/10 Excellent

Monil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Dec 2022
Response from Dorint Sporthotel Garmisch-Partenkirchen on Dec 6, 2022
Dear guest,Thank you so much for taking the time to comment. We are very happy that you enjoyed your stay with us.Were looking forward to welcome you again soon.Best regards,Your Dorint Team

8/10 Good

Gerald, Kuala Lumpur

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent location, staff service at reception and breakfast room, close-by gym, sauna and swimming pool. Very good breakfast buffet. We also liked the Bavarian style of the hotel. Definitely, the hotel and restaurants need some refreshing.
Response from Dorint Sporthotel Garmisch-Partenkirchen on Nov 14, 2022
Dear guest,Thank you so much for taking the time to comment. We are very happy that you enjoyed your stay with us.Were looking forward to welcome you again soon.Best regards,Your Dorint Team

10/10 Excellent

Corrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upscale hotel family friendly.
Upscale hotel with underground tunnel system connecting buildings and spa/pool. Abundant breakfast. Beautiful grounds. Spacious room (more than we expected!) including kitchenette. Very responsive and helpful staff. Family friendly our kids loved the pool, rooftop sunning area, and playground! We would definitely stay here again.
Stayed 2 nights in Sep 2022
Response from Dorint Sporthotel Garmisch-Partenkirchen on Sep 27, 2022
Dear guest,Thank you so much for taking the time to comment. We are very happy that you enjoyed your stay with us.Were looking forward to welcome you again soon.Best regards

8/10 Good

Lisa

Stayed 2 nights in Sep 2022
Response from Dorint Sporthotel Garmisch-Partenkirchen on Sep 27, 2022
Lieber Gast,über Ihre hervorragende Bewertung haben wir uns sehr gefreut. Herzlichen Dank, dass Sie sich die Zeit dafür genommen haben.Sehr gern sind wir wieder Ihr Gastgeber bei Ihrem nächsten Besuch in Garmisch-Partenkirchen.Beste Grüße

8/10 Good

Anna

Liked: Cleanliness, staff & service, room comfort
needs overhauling, but overall ok stay.
location is really good, and the green surroundings make it quiet and relaxing. the personnel is very service oriented, and the food in the restaurant was suprisingly good! the menu was a bit boring standard, which is understandable for the kind of hotel it is, but the food was generous portions and very tasty! and the breakfast was absolutely amazing, so much local choice and nice things to choose from. the room was ok, but outdated bavarian, the mattress was a bit worn off, and the bath seemed renovated but bland white tile. the toilet, this was weird.. was so low, that it seemed to be kids friendly, but it was not pleasant. I very much appreciated the sauna, the pool, it is really nicely done, top quality, and not very crowded so we had a great wellness evening. in all due to the state of the room, I have to say the price was a bit high, the great breakfast did balance that a bit but with the room state, I would say the value for money was not quite there.
Stayed 1 night in Sep 2022
Response from Dorint Sporthotel Garmisch-Partenkirchen on Sep 12, 2022
Dear guest, Thank you very much for your detailed comment. This helps us to improve our service qualities in all areas. We are very sorry that you were not completely satisfied with your stay and want to apologize for the inconvenience. We hope that you give us another chance to proof our capabilities. Kind regards, Carolin Mohr I Management

8/10 Good

Reynaldo

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Sep 2022

6/10 Okay

Paola

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
It was clean. But tge beds too old, after 6 days staying there my back hurt. I was traveling with my mum, an old lady sd we didn't get rooms with lift sccess. They gave us the room on a 3 level. She had problems with her knees....
Stayed 5 nights in Aug 2022

10/10 Excellent

ZOUHAIR

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception and restaurant staff were courteous and very helpful mainly receptionist Madiha. Thank you
Stayed 5 nights in Aug 2022
Response from Dorint Sporthotel Garmisch-Partenkirchen on Aug 23, 2022
Dear guest,Thank you so much for taking the time to comment. We are very happy that you enjoyed your stay with us.Were looking forward to welcome you again soon.Best regards,Carolin Mohr I Management

10/10 Excellent

Vaibhav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
houses big and clean along with that the view is really great.
Stayed 1 night in Aug 2022
Response from Dorint Sporthotel Garmisch-Partenkirchen on Aug 23, 2022
Dear guest,Thank you so much for taking the time to comment. We are very happy that you enjoyed your stay with us.Were looking forward to welcome you again soon.Best regards,Carolin Mohr I Management

10/10 Excellent

n

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at the Dorint Sport Hotel. Staff were professional and welcoming throughout our stay. Our room was spacious and comfortable. Breakfast was superb, so much choice and we loved that a fresh pot of coffee was on our table waiting each morning. There was a slight hiccup in that our room rate included breakfast, but it wasn’t appearing on the breakfast list, but this was dealt with without fuss and corrected. As a German speaker, though not having had the opportunity to speak the language for many years, I was impressed staff communicated throughout in German, but reverted to English for the rest of the family- this made us all feel at home! Perfectly situated for sightseeing in the area, we will happily consider returning sometime in the future.
Stayed 2 nights in Jul 2022
Response from Dorint Sporthotel Garmisch-Partenkirchen on Aug 16, 2022
Dear guest, Thank you very much for your excellent comment. A full guest satisfaction is a big compliment for the whole team. Please remain loyal to our hotel and visit us again - we look forward to being your host. Greetings from Garmisch-Partenkirchen, Carolin Mohr I Management

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced and tired.
Overpriced, tired, and a hefty parking charge for what is an out of town hotel complex. I expect to sometimes have to pay to park in a city centre but not when you're out on the efge
Stayed 1 night in Jul 2022
Response from Dorint Sporthotel Garmisch-Partenkirchen on Aug 9, 2022
Dear guest, Thank you very much for your comment. Due to maintenance reasons and energy costs for the parking area we have to charge a fee to cover our costs. We hope to welcome you again in our hotel. Kind regards, Carolin Mohr I Management

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Beautiful scenery, very clean and staff was very helpful! Highly recommend this property!
Stayed 1 night in Jun 2022
Response from Dorint Sporthotel Garmisch-Partenkirchen on Jun 14, 2022
Dear guest, Thank you very much for your excellent comment. We are very glad to read that you enjoyed your stay with us. We hope to welcome you again soon. Kind regards, Carolin Mohr I Direktion

8/10 Good

JR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garmisch in the rain
Excellent for overnight stay with underground parking and good service and very nice and not expensive food and drink
Stayed 1 night in May 2022
Response from Dorint Sporthotel Garmisch-Partenkirchen on Jun 14, 2022
Dear guest, Thank you very much for your great comment. We hope to welcome you again soon in our hotel. Kind regards, Carolin Mohr I Direktion

8/10 Good

james

Stayed 3 nights in Mar 2022

2/10 Terrible

Leo

Disliked: Staff & service
Stayed 3 nights in Dec 2021
Response from Carolin Mohr on Feb 3, 2022
Lieber Leo, es tut uns leid, dass sie sich bei uns nicht wohlgefühlt haben. Hoffentlich hatten Sie trotz alledem eine schöne Zeit in Garmisch-Partenkirchen. Herzliche Grüße Ihre Carolin Mohr / Direktionsassistentin

10/10 Excellent

Angela, San Antonio

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 3 nights in Dec 2021
Response from Carolin Mohr on Jan 3, 2022
Thank you very much for your fantastic feedback! I am very pleased that you felt so comfortable and could enjoy the time with us in the mountains. Hope to see you soon again! Kind regards, Your Carolin Mohr | Assistant to General Manager

8/10 Good

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Great views, good accessibility by public transpor
Pros: Great views and surroundings (see pic) Breakfast spread had lots of choices - all delicious and well thought out for every dietary need Bus stop is right across the street so accessibility using public transport is no problem - bus lines 1 and 2 reach directly from the train station Very silent and peaceful. Cons: Internet in room was an issue. Got disconnected every few minutes and could not connect more than one device at a time Cleanliness and hygiene concerns in the room as we found several flying insects and larvae on the walls. Also, the upholstery was worn out. (See pics) Due to COVID concerns we didn’t use the other facilities such as Spa, Fitness Center, etc.
View just outside room
Larvae on the wall
Worn out upholstery
Insect
Stayed 4 nights in Dec 2021
Response from Carolin Mohr on Jan 3, 2022
Thank you for your positive review! But I am very sorry that you did not feel completely comfortable in your room. Thank you for the hint, we have passed it on to our cleaning team. Hope to see you again soon! Kind regards, Your Carolin Mohr | Assistant to General Manager

8/10 Good

LORI, Tarrytown

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Very large rooms, separate bedroom. Extra charges for using a kitchen that is NOT stocked with pots and pans, only plates, glasses and silverware...carpets are really old and appear stained, but clean. Pillows were completely flat, but they brought another when called. Staff were super friendly!
Stayed 4 nights in Oct 2021
Response from Carolin Mohr on Oct 25, 2021
Thank you for your positive review! We will pass on your feedback to the appropriate department. Hope to see you again soon! Kind regards, yours Carolin Mohr | Assistant to General Manager

6/10 Okay

Daniel

Traveled with family
Disliked: Property conditions & facilities
Outdated and uncomfortable beds
Another alpine hotel that is overpriced for what it is. It's old and outdated, service is just ok, and beds are uncomfortable. We had one of the rooms with kitchen, but there was a sign that said we would be charged a fee if we used it (???). Overall, terrible value for the money.
Stayed 2 nights in Sep 2021
Response from Carolin Mohr on Oct 13, 2021
Vielen Dank für Ihre Bewertung

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Mountain Views
Excellent stay. Stunning views of the mountains from our balcony. Staff were extremely courteous and efficient. Exceptionally clean hotel and the grounds are very well maintained. We brought our dog and they were very accommodating with pet bowls/snacks/towels. Would definitely stay at this hotel again.
Stayed 1 night in Jun 2021
Response from Carolin Mohr on Jun 29, 2021
Thank you so much for your feedback! I am happy that you enjoyed your stay with us once again. Hope to see you again soon.