Ratings based on 452 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from garner NC

Posted Oct 30, 2017
Nice place for one night. Bathroom area way too small. Sink area in odd place. Can barely close door when using toilet.
Comment from Hotel Management
Nov 1, 2017 by Latoya, Hotel Management
Dear Anonymous, Thank you for taking the time to Thank you for taking the time to complete a survey on Best Western Plus Edison Inn. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Latoya Manuel Assistant General Manager
2 out of 5
by A verified traveler

Nothing good

Posted Sep 29, 2017
I'm not a picky traveler but I have nothing good to say about this hotel. I had to wait a long time to get checked in. My toilet was broken. The cleaning staff knocked on my door at 8am and asked if I was leaving even though I had a Do Not Disturb sign on my door. (I was making work phone calls.) The breakfast wasn't fresh.
Comment from Hotel Management
Oct 2, 2017 by Latoya, Hotel Management
Dear Anonymous, Thank you for letting us know about your recent experience with Best Western Plus Edison Inn. We would like to apologize that our service did not meet your expectation, and appreciate you taking the time to share your concerns. Our staff makes sure to take care of our guests when issues are brought to our attention. We have a breakfast attendant to maintains our breakfast which is prepared every morning fresh. Also our housekeepers do not arrive until 9:00 am. We strive for satisfaction for each and every one of our guests. We are happy to discuss this more with you and would love to invite you to return to our property again in the future. Sincerely, Latoya Manuel Assistant General Manager
1 out of 5
by A verified traveler

Just ok. Expensive.

Posted Sep 29, 2017
Just ok for a last min thing. Not worth the value. Airbnb is way better.
Comment from Hotel Management
Oct 2, 2017 by Latoya, Hotel Management
Dear Anonymous, Thank you for taking the time to review our property. We apologize for your experience during your stay at our property. Our goal is to provide great service, and based on what you described, we did not meet this goal. We are happy to discuss this more with you and would love to invite you to return to our property again in the future. Sincerely, Latoya Manuel Assistant General Manager
4 out of 5
by Michael

Good folks

Posted Sep 11, 2017 on Hotels
Had a nice stay. The staff was very helpful and check in/check out was a breeze. The hot breakfast was nice and the room was comfy. The only criticism I have was that the bed was not as comfortable as I like.
Comment from Hotel Management
Sep 14, 2017
Dear Michael, Thank you for completing a survey on our property. We are so pleased that you had a great experience. We appreciate your kind words about our staff. We look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager
5 out of 5
by Robin

Posted Sep 5, 2017 on Hotels
Desk staff super nice & helpful. Hotel really clean. Breakfast was Good Friday but on Saturday there were so many guests the attendant couldn't heat up food fast enough. Room could've used an extra blanket. Otherwise easy to get to. Would stay again although disappointed no pool.
Comment from Hotel Management
Sep 14, 2017
Dear Robin, Thank you for your 5 star review. We are so so pleased that you enjoyed your accommodations and experience. Thank you again, and we appreciate all your kind words. We hope to see you again soon! Sincerely, Latoya Manuel Assistant General Manager
4 out of 5
by A verified traveler

Posted Sep 5, 2017 on Hotels
Comment from Hotel Management
Sep 27, 2017
Dear Verified Traveler, Thank you for taking the time out to complete a survey on our property. We appreciate your feedback. We hope you will come back and see us again soon. Sincerely, Latoya Manuel Assistant General Manager
4 out of 5
by Karen

The staff is wonderful!

Posted Aug 22, 2017 on Hotels
The staff went above and beyond to make our stay more enjoyable. I would definitely stay here again!
5 out of 5
by jack

Posted Aug 14, 2017 on Hotels
Friendly service and very clean
Comment from Hotel Management
Aug 21, 2017
Dear Jack, Thank you for completing a survey on our property. We are so pleased that you enjoyed your stay.Thank you for your kind words and we hope to see you again! Sincerely, Latoya Manuel Assistant General Manager
5 out of 5
by A verified traveler

Posted Aug 6, 2017 on Hotels
Comment from Hotel Management
Aug 15, 2017
Dear Verified Traveler, Thank you for completing a survey on the Best Western Plus Edison. We are so pleased that you enjoyed your stay. Thank you again, and we hope to see you again. Sincerely, Latoya Manuel Assistant General Manager
5 out of 5
by Richard

In Raleigh for a Play

Posted Aug 1, 2017 on Hotels
Great property, stayed there many times. Always pleased with staff, breakfast and room. It is very well located for our trips to Raleigh.