Ratings based on 338 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to many good restaurants

Posted Dec 27, 2017
Nice hotel close to highway. the staff is very good and very friendly.
Comment from Hotel Management
Dec 27, 2017 by General Manager, Hotel Management
Dear Saran, thank you for being our guest at the Courtyard Charlotte Gastonia. We are pleased to read our location was ideal for your needs and that the service provided by our associates added to your joy. We hope to be your hotel of choice every time you visit this area. Olivia Popplewell, General Manager
2 out of 5
by A verified traveler from Decatur, GA

Smoking allowed

Posted Dec 24, 2017
Pros: Allowed smoking and there was no recourse for the non smoking guests.
Cons: Hold customers accountable if you want to proclaim to be a non smoking or smoke free business. Move smoking areas away from entrance doors
Location: see above
Stayed on 2nd floor in Gastonia, NC and constantly smelled smoke in hallways and elevator. Hotel staff notified but they stated there wasn't much they could do although they confirmed they smelled it also??? They sprayed the floor which was their answer. So much for non smoking facility. It really smelled bad. Really surprised Marriott would take this stance.
Comment from Hotel Management
Dec 27, 2017 by General Manager, Hotel Management
Dear Anne, We apologize for the odor you experienced during your stay and that our staff did not respond appropriately towards your needs. We have discussed your comments with our team and action is being taken to ensure we are attentive to all of our guests' needs going forward. We hope you will consider a return visit to our hotel the next time you are in the area. Olivia Popplewell, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Central Florida

Comfort of home

Posted Dec 11, 2017
Pros: Again, the fireplace is a nice feature and the nearby Cracker Barrel is convenient.
Cons: Can't think of a thing
Location: Near to Charlotte (right up the interstate). Near my hometown of Dallas. Mall is right there. McAdenville Christmas Lights (Christmastown USA).
I always stay at this Courtyard when I visit family in nearby Dallas. The rooms are consistent clean and comfortable. The staff is always friendly and accommodating. I loved having the fireplace in the lobby when I would come in at nights.
Comment from Hotel Management
Dec 12, 2017 by General Manager, Hotel Management
Dear Jackie, thank you for sharing a review of the Courtyard Charlotte Gastonia. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room. We hope to see you again soon. Olivia Popplewell, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Quebec, QC

Posted Dec 3, 2017
Great overnight stay! Large room with comfortable bed and pillows. Had a great night sleep. Friendly staff at check in and Starbucks. Shower is great (hot water and water pressure is great!)
Comment from Hotel Management
Dec 4, 2017 by General Manager, Hotel Management
Dear Kim, thank you for being our guest at the Courtyard Charlotte Gastonia. We are delighted to know you thoroughly enjoyed your time with us and that our service and accommodations were above and beyond your expectations. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Olivia Popplewell, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Just overall nice hotel great staff

Posted Dec 1, 2017
Awesome clean friendly hotel great staff very helpful kind and friendly
Comment from Hotel Management
Dec 2, 2017 by General Manager, Hotel Management
Dear Denise, thank you for your glowing review of the Courtyard Charlotte Gastonia. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. I can’t wait to share your compliments with my staff. Your feedback is much appreciated, and we look forward to having you as our guest again in the near future. Olivia Popplewell, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Ohio

Great hotel, close to freeway and restaurants.

Posted Nov 10, 2017
Had an enjoyable stay. Great staff. Clean and inviting property.
Comment from Hotel Management
Nov 11, 2017 by General Manager , Hotel Management
Dear Ian, it was a pleasure having you as our guest at the Courtyard Charlotte Gastonia. We are delighted to know you were impressed with every aspect of our hotel, especially with our convenient location and the attentive service provided by our staff. We look forward to seeing you again whenever your plan brings you our way! Olivia Popplewell, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 7, 2017
Pros: Easy access from HWY
Nice location, very clean, parking was almost full.
Comment from Hotel Management
Nov 8, 2017 by General Manager, Hotel Management
Dear Guest, thank you for including the Courtyard Charlotte Gastonia in your travel plans. We are delighted to read you enjoyed your time with us and that our location was convenient for your needs. We look forward to having you as our guest again in the near future. Olivia Popplewell, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from charlotte

Great staff

Posted Oct 27, 2017
Jordan at front desk was welcoming and funny Clean
Comment from Hotel Management
Oct 27, 2017 by General Manager, Hotel Management
Dear Guest, thank you for sharing your wonderful review of the Courtyard Charlotte Gastonia. We are thrilled to read you enjoyed your time with us and that the service delivered by our associate Jordan exceeded your expectations. Your feedback is much appreciated, and we cannot wait to host you again in the future. Olivia Popplewell, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Brrr

Posted Oct 26, 2017
Pros: friendly atmosphere
Cons: temperature was too cold for me.
Location: I was here on business. However, I did find that restaurants and shopping took very imaginative routes to get to them..."you can't there from here"
My only complaint was that the facility was cold to walk through.
Comment from Hotel Management
Oct 27, 2017 by General Manager , Hotel Management
Dear Guest, thank you for sharing a review of the Courtyard Charlotte Gastonia. We are pleased that you enjoyed your visit and appreciate your gracious comments about your comfortable room and our staff's hospitality. We love to share compliments such as yours with our staff to let them know how much guests appreciate their efforts. Thank you again for your kind words and we look forward to seeing you soon. Olivia Popplewell, General Manager
5 out of 5
by Steven

Posted Oct 18, 2017 on Hotels
Comment from Hotel Management
Oct 19, 2017 by James, Hotel Management
Dear Steven, thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Courtyard Charlotte Gastonia. Olivia Popplewell, General Manager