Ratings based on 309 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Great Location

Posted Aug 18, 2017
Pros: Lobby
Was their for business travel. Location suited my needs. Extremely clean and great BIG lobby area for business or pleasure. Would recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler from Solvay, NY

Easy access to highway and local sites

Posted Jul 4, 2017
Room was very clean, and the staff was very friendly!
Comment from Hotel Management
Jul 5, 2017 by General Manager, Hotel Management
Dear Peter, thank you for choosing to stay at the Courtyard Charlotte Gastonia. We are delighted to know our location was ideal for your needs and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back soon! Olivia Popplewell, General Manager
2 out of 5
by A verified traveler

Worse Courtyard Stay Ever

Posted May 15, 2017 on Hotels
Ratty and in need of updating. Terrible, cheap, and noisy HVAC systems. Bar is a joke. Restaurant is a joke. Bugs in the room. Sticky spills in the elevators. Poor soundproofing between rooms.
Comment from Hotel Management
May 17, 2017 by James, Hotel Management
On behalf of our entire team, I would like to offer you my sincere apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the housekeeping service in your room. Steps were apparently missed in our inspection procedures so I will address this matter immediately with the Head of our Housekeeping to come up with solutions to avoid this experience in the future. Also, we appreciate your other comments concerning the bar, restaurant, and maintenance issues you encountered. All are being shared with the appropriate parties. I hope you will consider giving us another opportunity to serve you. We look forward to welcoming you back again soon! Safe travels! Olivia Popplewell General Manager
3 out of 5
by A verified traveler

Posted May 14, 2017
Right side of matress on the bed was 3-4 inches lower than left side like it had a ridge in it....room 221
Comment from Hotel Management
May 16, 2017 by General Manager, Hotel Management
Thank you for providing your feedback. We apologize for your unpleasant experience during your recent stay with us. We take these comments very seriously and are terribly sorry for the difficulty you had with your bedding. We have shared your comments with the entire team to take appropriate action and look at areas to improve so these issues do not re-occur. We hope you will give us another chance in the near future. Thank you again for staying with us. Olivia Popplewell General Manager
5 out of 5
by A verified traveler

Posted May 11, 2017 on Hotels
Comment from Hotel Management
May 13, 2017 by James, Hotel Management
Thank you for the terrific rating. We strive daily to please our guests and your feedback tells us we are meeting those goals. It was a pleasure to have you as our guest at the Courtyard Charlotte Gastonia, and we look forward to your return visit. Olivia Popplewell, General Manager
5 out of 5
by Carol

Posted May 3, 2017 on Hotels
I booked a room based on the amenities descriptions saying "microwave upon request". When I arrived to check in, I was told there were no microwaves and that only certain rooms had microwaves. The next morning, I spoke with an assistant manager about my specific and very real need for a microwave, and she upgraded my room to one with a microwave. I moved into that room and remained there the duration of my stay.
Comment from Hotel Management
May 12, 2017 by James, Hotel Management
Thank you for choosing the Courtyard Charlotte Gastonia. We are glad to know you enjoyed your stay with us. We are committed to providing our guests with an exceptional visit, so we are thrilled that we were successful in doing so while you were here. Thanks again, we hope to see you back soon. Olivia Popplewell General Manager
4 out of 5
by Dale

Nice clean updated hotel

Posted May 1, 2017 on Hotels
This was a very nice hotel, located right off the highway and near some very good restaurants. I was disappointed that breakfast was not included. I thought it always is at Courtyard hotels so I did not expect to have to buy breakfast but other than that we had a nice clean room, plenty of space and good service. Oh, the double shower head was amazing!!
Comment from Hotel Management
May 3, 2017 by James, Hotel Management
Dear Dale, thank you for sharing a review of your stay at the Courtyard Charlotte Gastonia. We are happy to read that you liked your clean room, courteous service and our convenient location. However, we are sorry for not meeting all of your expectations. It was our pleasure serving you, and we hope to have you back with us soon. Olivia Popplewell, General Manager
5 out of 5
by Melody

Posted May 1, 2017 on Hotels
My Son and I stayed here overnight and we wished we had stayed another night.
Comment from Hotel Management
May 3, 2017 by James, Hotel Management
Dear Melody, thank you for staying at the Courtyard Charlotte Gastonia and taking the time to write your review. We are committed to providing our guests with an exceptional visit, so we are thrilled that we were successful in doing so during your stay. Please travel safe and hurry back to see us again soon! Olivia Popplewell, General Manager
5 out of 5
by Justin

Great Place

Posted Apr 30, 2017 on Hotels
Very nice hotel, especially for the price. Very clean, comfortable, and a friendly staff.
Comment from Hotel Management
May 2, 2017 by James, Hotel Management
Dear Justin, thank you for the fantastic review and for mentioning us as a great value. We are pleased that you enjoyed your visit and appreciate your comments about your comfortable room and our staff's hospitality. It was a pleasure having you as our guest, and we hope to see you again at the Courtyard Charlotte Gastonia. Olivia Popplewell, General Manager
5 out of 5
by Robin

Great Easter Weekend

Posted Apr 17, 2017 on Hotels
Visiting family for the holiday and stayed here as relative's houses were overflowing. So happy as it wa quiet, relaxing time away from the crowds. The pool and hottub offered a nice saturday afternoon getaway from bustling family. Rebeccca at the front desk was lovely, probably the nicest Marriott employee i have ever encountered. I try to stay at Marriott whenever I travel for business and this was one of the best Courtyards I have seen. NIce facilities, clean, some good - even healthy- food options at the cafe. I can always count on a comfortable bed, nice linens, and even extra pillows. This was a great stay, i highly recommend.
Comment from Hotel Management
Apr 19, 2017 by James, Hotel Management
Dear Robin, thank you for staying at the Courtyard Charlotte Gastonia while visiting your family and for your loyalty towards our brand. We are committed to providing our guests with an exceptional visit, so we are thrilled to note that you loved our facilities and service. We appreciate your kind compliments about Rebeccca and I will share your praises with her. Thanks for recommending us, and we hope your travels will bring you back here soon. Olivia Popplewell General Manager