Ratings based on 20 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
62% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Oct 14, 2016
Pros: Friendly and efficient. Clean waand comfortable
Comfortable and welcoming. Hotel staff excellent. Meals very good. Good value for money.
2 out of 5
by A verified traveler from Edinburgh

Needs cleaning

Posted Jul 20, 2016
We stayed at the bank of fleet hotel whilst attending a wedding in the area. It is in a good central location with parking on the street. We checked in and had to rush to get ready for the wedding so we had no time to complain about the cleanliness of the room and bathroom. It hits you as soon as you walk into the room-cheap tired looking furniture and curtains that are partly hanging off. A tv with wires hanging down. Kettle with no plug nearby. Black mould covering the whole bathroom ceiling and smelt of damp. Bath had dirt marks. Only half a toilet roll by the toilet. On a plus The staff were nice and friendly. We returned after midnight and the bar was open which was great for us to get water. Bed creaked when sat on. Sheets were clean. It was quiet in the room. Next morning - shower was good pressure and eventually hot. You have to let it run hot and cold for at least 5 mins then it stays hot. It would have be nice to be warned about this as I experienced it whilst in the shower. The breakfast was nice and there was a good choice. Coffee was cheap instant which was disappointing when a real coffee maker was in view but not offered. Again staff at breakfast and check out were nice and friendly. overall not worth £68 the money we paid but with little choice in the area it's seems competition is low.
2 out of 5
by George from Peterhead

One night stopover

Posted Jun 28, 2016 on Hotels
Hotel requires a good makeover. Breakfast was good. Staff were helpful and friendly.
5 out of 5
by A verified traveler

Peaceful village hotel

Posted Jun 10, 2016 on Hotels
Lovely hotel, very friendly staff excellent food, room clean and fresh.
5 out of 5
by ian

This traveler left a rating score only Posted Jul 1, 2015 on Hotels
4 out of 5
by A verified traveler from Dundee

Great location for dog walking

Posted May 12, 2015
First impression was mixed as room key just left on reception desk, no-one to be seen!! Room was small but neat & tidy. Things picked up in the morning when a friendly lass moved us into a larger room - space for us & 2 dogs. Breakfast was good. Overall the building is in need of some TLC, & perhaps understaffed but we felt welcomed & at home & would recommend it esp if you have a dog! It would also be helpful if address was given as Gatehouse if Fleet not Castle Douglas as on Expedia info!
5 out of 5
by A verified traveler

short break

Posted Dec 13, 2014 on Hotels
great time
5 out of 5
by LPS from Essex

Excellent Customer Service

Posted Oct 9, 2014 on Hotels
Excellent quality of service from the staff.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 7, 2014 on Hotels
2 out of 5
by dev from scotland

big letdown

Posted Sep 29, 2014 on Hotels
rooms were in big need of refurbishment. 12 inch tv high on wall, almost impossible to watch. window didn't close. bathroom full of dampness, black stains. food was excellent.