Ratings based on 22 Verified Reviews

3.8 out of 5
60% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Wigan

An overnight stay

Posted Jun 23, 2017
Nice friendly, clean comfortable stay. We would stay there again.
3 out of 5
by A verified traveler from England

Hotel in a friendly village.

Posted Dec 14, 2016
Pros: The people are friendly.
Cons: All the guest facilities.
Good food and the catering staff very attentive. The hotel needs updating. The bar area is being refurbished but the rest of the hotel would benefit from decorating. The bedroom was basic but clean but the mattress definitely needed replacing. It was cold and damp outside and inside - the heating just wasn't turned on and single glazed windows do not retain the heat.
4 out of 5
by A verified traveler

Posted Oct 14, 2016
Pros: Friendly and efficient. Clean waand comfortable
Comfortable and welcoming. Hotel staff excellent. Meals very good. Good value for money.
2 out of 5
by A verified traveler from Edinburgh

Needs cleaning

Posted Jul 20, 2016
We stayed at the bank of fleet hotel whilst attending a wedding in the area. It is in a good central location with parking on the street. We checked in and had to rush to get ready for the wedding so we had no time to complain about the cleanliness of the room and bathroom. It hits you as soon as you walk into the room-cheap tired looking furniture and curtains that are partly hanging off. A tv with wires hanging down. Kettle with no plug nearby. Black mould covering the whole bathroom ceiling and smelt of damp. Bath had dirt marks. Only half a toilet roll by the toilet. On a plus The staff were nice and friendly. We returned after midnight and the bar was open which was great for us to get water. Bed creaked when sat on. Sheets were clean. It was quiet in the room. Next morning - shower was good pressure and eventually hot. You have to let it run hot and cold for at least 5 mins then it stays hot. It would have be nice to be warned about this as I experienced it whilst in the shower. The breakfast was nice and there was a good choice. Coffee was cheap instant which was disappointing when a real coffee maker was in view but not offered. Again staff at breakfast and check out were nice and friendly. overall not worth £68 the money we paid but with little choice in the area it's seems competition is low.
2 out of 5
by George from Peterhead

One night stopover

Posted Jun 28, 2016 on Hotels
Hotel requires a good makeover. Breakfast was good. Staff were helpful and friendly.
5 out of 5
by A verified traveler

Peaceful village hotel

Posted Jun 10, 2016 on Hotels
Lovely hotel, very friendly staff excellent food, room clean and fresh.
5 out of 5
by ian

This traveler left a rating score only Posted Jul 1, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Dundee

Great location for dog walking

Posted May 12, 2015
First impression was mixed as room key just left on reception desk, no-one to be seen!! Room was small but neat & tidy. Things picked up in the morning when a friendly lass moved us into a larger room - space for us & 2 dogs. Breakfast was good. Overall the building is in need of some TLC, & perhaps understaffed but we felt welcomed & at home & would recommend it esp if you have a dog! It would also be helpful if address was given as Gatehouse if Fleet not Castle Douglas as on Expedia info!
5 out of 5
by A verified traveler

short break

Posted Dec 13, 2014 on Hotels
great time
5 out of 5
by LPS from Essex

Excellent Customer Service

Posted Oct 9, 2014 on Hotels
Excellent quality of service from the staff.