Château Cartier Hotel & Resort, Ascend Hotel Collection

4.0 star property
Upscale spa hotel, walk to Kōena Spa

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Château Cartier Hotel & Resort, Ascend Hotel Collection

Photo gallery for Château Cartier Hotel & Resort, Ascend Hotel Collection

Pool
Exterior
Standard Room, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, free cribs/infant beds
Meeting facility
Pool

Overview of Château Cartier Hotel & Resort, Ascend Hotel Collection

8.2

Very Good

Popular amenities

  • Breakfast available
  • Spa
  • Free WiFi
  • Parking included
  • Restaurant

Explore the area

1170 Chemin D' Aylmer, Gatineau, QC, J9H7L3
  • Popular LocationKōena Spa1 min walk
  • Popular LocationCanadian War Museum7 min drive
  • Popular LocationParliament Hill9 min drive
  • AirportOttawa, ON (YOW-Macdonald-Cartier Intl.)26 min drive
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Room options

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Queen Beds, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 500 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Standard Room, 2 Double Beds, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

About the neighborhood

Gatineau

Château Cartier Hotel & Resort, Ascend Hotel Collection is located in Aylmer, a neighborhood in Gatineau, and is in the suburbs. Kōena Spa and Canadian War Museum are two other places to visit that come recommended. Kayaking and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.

What's nearby

  • Kōena Spa - 1 min walk
  • Canadian War Museum - 7 min drive
  • Ottawa Hospital Civic Campus - 8 min drive
  • Casino du Lac Leamy - 9 min drive
  • Parliament Hill - 9 min drive

Getting around

  • Pimisi Station - 7 min drive
  • Ottawa, ON (XDS-Ottawa Train Station) - 20 min drive
  • Ottawa International Airport (YOW) - 27 min drive

Restaurants

  • Tim Hortons - 4 min drive
  • McDonald's - 6 min drive
  • Salvatoré - 5 min drive
  • Dinty Moore's Restaurant - 3 min drive
  • La Cage - 7 min drive

About this property

Château Cartier Hotel & Resort, Ascend Hotel Collection

Upscale hotel near Kōena Spa
Located close to Canadian War Museum and Ottawa Hospital Civic Campus, Château Cartier Hotel & Resort, Ascend Hotel Collection provides 18 holes of golf, a grocery/convenience store, and a terrace. Get out on the links at this hotel and enjoy amenities such as a driving range, golf lessons, and a restaurant with golf course views. Indulge in a Thai massage, a body treatment, and a manicure/pedicure at Koena Spa ($), the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a hair salon.
Additional perks include:
  • Free self parking
  • Full breakfast (surcharge), concierge services, and a 24-hour front desk
  • Coffee/tea in the lobby, multilingual staff, and ATM/banking services
  • Guest reviews give good marks for the dining options and helpful staff
Room features
All 125 rooms include comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as perks like free WiFi and air conditioning. Guest reviews give good marks for the clean, spacious rooms at the property.
Extra amenities include:
  • Bathrooms with deep soaking tubs and free toiletries
  • 42-inch LCD TVs with premium channels
  • Wardrobes/closets, refrigerators, and free infant beds

Languages

Arabic, English, French, German, Italian, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:30 AM–10:00 AM for a fee: CAD 10–30 for adults and CAD 10–30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lounge Onō

Things to do

  • 18 holes of golf
  • 24-hour gym
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Piano

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (17,997 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Built in 1990
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 42-inch LCD TV with premium channels
  • Pay movies

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 10.00–30.00 for adults, and CAD 10.00–30.00 for children
  • Rollaway bed fee: CAD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 517613, 2024-08-31

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Château Cartier Hotel & Resort, Ascend Hotel Collection pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Château Cartier Hotel & Resort, Ascend Hotel Collection?

As of Mar 19, 2024, prices found for a 1-night stay for 2 adults at Château Cartier Hotel & Resort, Ascend Hotel Collection on Apr 1, 2024 start from $96.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Château Cartier Hotel & Resort, Ascend Hotel Collection?

Self parking is free at this property.

What time is check-in at Château Cartier Hotel & Resort, Ascend Hotel Collection?

Check-in start time: 4 PM; Check-in end time: noon.

What time is check-out at Château Cartier Hotel & Resort, Ascend Hotel Collection?

Check-out is at noon.

Where is Château Cartier Hotel & Resort, Ascend Hotel Collection located?

Located in Aylmer, this spa hotel is 0.1 mi (0.1 km) from Kōena Spa and within 6 mi (10 km) of Ottawa Hospital Civic Campus and Canadian War Museum. Casino du Lac Leamy and Parliament Hill are also within 6 mi (10 km).

Château Cartier Hotel & Resort, Ascend Hotel Collection Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 455 out of 1000 reviews" "
Rating 8 - Good. 293 out of 1000 reviews" "
Rating 6 - Okay. 127 out of 1000 reviews" "
Rating 4 - Poor. 68 out of 1000 reviews" "
Rating 2 - Terrible. 57 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Bri

Traveled with group, Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The hotel was a little run down. Our room had multiple things broken (window crank, sink tap, shower curtain). In the hallways, some of the lights were falling off. We stayed for 2 days and after the first day, all 4 cards stopped working for the door. Staff were very friendly and helpful. Parking was free and you got a discount for the spa. If you’re planning on going to the spa, then staying on property is worth it.
Stayed 2 nights in Mar 2024

10/10 Excellent

tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, loved that beds were in separate rooms
Stayed 1 night in Mar 2024

4/10 Poor

ROHIT

Traveled with family
Disliked: Property conditions & facilities
It was dirty with no amenities House keeping didn’t replenish the stuff and have to ask for Expedia pics are deceptive, spa access is not free very expensive, as much as cost of room for family if 4 Though service Of the front desk was very good Expedia pics are fraudulent , I feel cheated by Expedia They lure you to go to hotel showing pics of pool and spa , but nothing is free it cost 240 plus taxes for family of 4 for spa access for day Expedia should refund my money
Stayed 2 nights in Mar 2024

4/10 Poor

Marika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I did not really enjoy my stay there at al. I went there with my son who is 7. First of all, aside from the spa there is nothing to do and children are not allowed. Secondly, the restaurants on site do not have a children's menu. Thirdly, there was a room party on the floor where we were and I had to call the front desk on several occasions because of the noise. To top it off, the salon was fully booked so I couldn't even get my nails done. On a positive note, we ate at the bistro and the food was quite nice. The service was great. The waiter had a good sense of humour and was very nice.
Stayed 1 night in Mar 2024

6/10 Okay

Rhonda

Traveled with family
Disliked: Staff & service, property conditions & facilities
Our first stay here at the Chateau Cartier Hotel. Front Check in staff just sits on their phones looking bored and unattentive and when asked a question seems annoyed you interrupted them. Carpets throughout hotel very dirty and a good steam clean is in order. Our room layout was really impressive as we had two queen beds and were separated by two rooms for extra privacy. I must say the beds and bedding were very clean and beds comfortable but the floors were not very clean and had crumbs and dirt in every corner of each room. The bathrooms need a remodel. Tiles filed with black and need new grout. They had cloth benches at each end of the beds which were very attractive but very dirty. Hallways unvacumned , elevator floors dirty. Though this hotel was priced affordable my opinions are only neutral. I would not take anyone there if I wanted to impress them. It’s a beautiful hotel and great location and the spa was amazing. They could do so much better here with little effort.
Stayed 1 night in Mar 2024

6/10 Okay

ENRIQUE

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Elie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Gene

Room wasnt ready at check in At 4!pm waited for additional 30 mins then got me a room , gave me room number and keys opened door, to my surprised there’s people in it little embarrassing went back downstairs waited another 25 minutes to get a room that tub wooden drain water and so on
Stayed 1 night in Feb 2024

6/10 Okay

Tanisha

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Overall decent experience. Its important to note that the resort is an added price - i didnt know that until i arrived.
Stayed 3 nights in Feb 2024