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Reviews of Four Points By Sheraton Gatineau-Ottawa

3.5 out of 5
Four Points By Sheraton Gatineau-Ottawa
35 rue Laurier, Gatineau, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 513 out of 1003 reviews" "
Rating 8 - Good. 328 out of 1003 reviews" "
Rating 6 - Okay. 90 out of 1003 reviews" "
Rating 4 - Poor. 40 out of 1003 reviews" "
Rating 2 - Terrible. 32 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sarah

Business traveler
Our room/bedding was dirty when we checked in. Bedding had relatively fresh blood on the sheets…. There was no cleaning staff to change the linens so we had to pack up our room at 12:30 AM and change rooms.
Stayed 1 night in Apr 2024

8/10 Good

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms n staff were great. Only thing missing was pool not open.
Stayed 4 nights in Apr 2024

10/10 Excellent

Mary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very clean and staff was friendly. However the pool was closed and the parking lot is horrendous. They didnt have enough parking spots for their guests and the spots that they did have were super tiny and my car was damaged.
Stayed 5 nights in Apr 2024
Response from gn on Apr 16, 2024
thank you for your 5 star review. and it was pleasure to have you on our hotel

6/10 Okay

Claude

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
My room I reserved was sold out received different room at same rate. Was offered free parking. Limited parking
Stayed 2 nights in Apr 2024
Response from Vlaforce on Apr 8, 2024
Thank you for the review. It was a pleasure hosting you.

10/10 Excellent

Kamlesh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for making my visit a relaxing trip. Staff have been extremely helpful to assist us.
Stayed 2 nights in Mar 2024
Response from GN on Apr 6, 2024
thank you for your wonderful review. we really appreciated and we can't wait to welcome you back again

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I wish parking was included
Stayed 2 nights in Mar 2024
Response from GN on Apr 6, 2024
I am glad that you enjoy your stay. And hope to see you again when your travel bring you back to the city.

10/10 Excellent

Ajay

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice and quiet.
Stayed 1 night in Apr 2024
Response from vl on Apr 3, 2024
Thank you for the review. We hope to host you again soon.

4/10 Poor

Jingyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from VL on Apr 3, 2024
Merci pour le commentaire. Au plaisir de vous revoir.

8/10 Good

Leslie

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from VL on Apr 3, 2024
Thank you for the review. It was a pleasure hosting you.

10/10 Excellent

laurie

Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 1 night in Mar 2024
Response from FL on Mar 21, 2024
Thank you for your 5 stars review. we really appreciated

6/10 Okay

italia

It was just ok
Stayed 1 night in Mar 2024
Response from FL on Mar 21, 2024
Thank you for stay with us

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from gn on Mar 13, 2024
thank you for stay with us.

10/10 Excellent

Titus

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from GN on Mar 13, 2024
it was a pleasure to have you in our hotel

8/10 Good

JOHN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and the hotel is very close to main attractions and just next to a great museum. Not many options for dining around though.
Stayed 1 night in Feb 2024
Response from VL on Mar 1, 2024
Thank you for the review. It was a pleasure hosting you.

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hôtel
Stayed 1 night in Feb 2024
Response from VL on Feb 28, 2024
Thank you for the kind words. We hope to see you again soon.

10/10 Excellent

Violeta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice, and the view was perfect the food was excellent . The staff very friendly. 👍 well done guys.
Stayed 1 night in Feb 2024
Response from GN on Feb 22, 2024
thank you so much for your beautiful review. and it was a pleasure to have you in our hotel.

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly.
Stayed 4 nights in Feb 2024
Response from FL on Feb 13, 2024
Thank you for your nice review.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from FL on Feb 13, 2024
thank you for your 5 stars review.

2/10 Terrible

Timothy

Stayed 1 night in Feb 2024
Response from FL on Mar 21, 2024
thank you for your review

10/10 Excellent

erica

Stayed 1 night in Feb 2024
Response from FL on Mar 21, 2024
Thanks for your 5 stars review

10/10 Excellent

Nadine

Traveled with group, Business traveler
Liked: Staff & service, property conditions & facilities
Check in was a breeze
Stayed 1 night in Feb 2024
Response from vl on Feb 8, 2024
Thank you for your review. It was a pleasure hosting you.

8/10 Good

Julien

Stayed 1 night in Feb 2024
Response from FL on Mar 21, 2024
Thank you for staying with us.

10/10 Excellent

Lyndsay

Stayed 1 night in Feb 2024
Response from FL on Mar 21, 2024
It was our pleasure to have you on our hotel

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vlafo on Feb 7, 2024
Merci de votre avis. Nous espérons vous revoir bientôt.

10/10 Excellent

Jeanne-D'arc

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service Hallway was noisy,and lots of street traffic
Stayed 1 night in Jan 2024
Response from VL on Feb 7, 2024
Thank you for the review. We are thrilled to see that you've received an excellent service. We look forward to your next stay.

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always so nice there. Great hotel for a business trip to Gatineau.
Stayed 3 nights in Jan 2024
Response from VL on Feb 7, 2024
Thank you so much for the kind words. We look forward to seeing again soon!

2/10 Terrible

Sammy

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from VL on Feb 7, 2024
Thank you for the review. We apologize that we fell short in exceeding your expectations. We hope to host you again.

10/10 Excellent

Maryse

Liked: Cleanliness, staff & service, property conditions & facilities
Good place, good services
Stayed 1 night in Jan 2024
Response from VL on Feb 7, 2024
Thank you for the feedback. it was a pleasure hosting you.

4/10 Poor

Paul

Stayed 1 night in Dec 2023
Response from VL on Feb 7, 2024
Merci pour votre avis.

10/10 Excellent

Stacey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very polite, helpful, available. This made our stay that much better.
Stayed 2 nights in Dec 2023
Response from VL on Feb 7, 2024
Thank you for the review. It was a pleasure hosting you.

10/10 Excellent

ELCHIN

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from VL on Feb 7, 2024
Merci pour votre commentaire. Au plaisir de vous revoir.

2/10 Terrible

Hailee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from VL on Feb 7, 2024
Thank you for the review.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with good access to downtown Ottawa, the Museum of History which we visited. We will stay here again.
Stayed 1 night in Dec 2023
Response from VL on Feb 7, 2024
Thank so much for the kind words. We can't wait to host you again soon.

4/10 Poor

Achim

Stayed 1 night in Dec 2023
Response from VL on Feb 7, 2024
Merci de vos commentaires.

8/10 Good

Thi Hoang Yen

Stayed 2 nights in Dec 2023
Response from cgt on Dec 12, 2023
Thank you for your feedback

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GN on Dec 11, 2023
thank you for your review

8/10 Good

Baneenah

Stayed 1 night in Dec 2023
Response from GN on Dec 11, 2023
Thank you et was pleasure hosting you

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from GN on Dec 11, 2023
thanks for your review

10/10 Excellent

Sam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel as in a great location and a pleasure to stay at
Stayed 3 nights in Nov 2023
Response from cgt on Nov 29, 2023
thank you very much for your comment and we look forward to seeing you again with us for a future stay

10/10 Excellent

Jacob

Stayed 1 night in Nov 2023
Response from cgt on Dec 19, 2023
merci beaucoup pour votre commentaire

10/10 Excellent

Roselyne

Stayed 3 nights in Nov 2023
Response from cgt on Dec 19, 2023
merci pour votre retour au plaisir de vous recevoir a nouveau

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from MAIMOUNA on Nov 25, 2023
Hi, Thank you for staying with us and we hope see you again very soon

4/10 Poor

Alexis

Business traveler
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from cgt on Nov 29, 2023
Merci pour vos commentaires

10/10 Excellent

Carl

Stayed 2 nights in Nov 2023
Response from cgt on Nov 29, 2023
merci beaucoup pour votre évaluation au plaisir de vous accueillir lors d'un prochain séjours

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and comfortable rooms and the breakfast buffet was really delicious. Also every staff member a met was great
Stayed 2 nights in Nov 2023
Response from VL on Nov 20, 2023
Thank you for the review! It was a pleasure hosting you.

8/10 Good

Yves

Stayed 1 night in Nov 2023
Response from VL on Nov 20, 2023
Merci pour votre commentaire. Au plaisir de vous revoir.

10/10 Excellent

Abdullah

Business traveler
Liked: Amenities, property conditions & facilities
Good, quiet, and delicious breakfast
Stayed 1 night in Nov 2023
Response from VL on Nov 20, 2023
Thank you for the review. It was a pleasure hosting you.

8/10 Good

Jean

Stayed 1 night in Nov 2023
Response from VL on Nov 20, 2023
Merci pour votre commentaire. Au plaisir de vous revoir bientôt.

10/10 Excellent

renato

Stayed 2 nights in Oct 2023
Response from VL on Nov 8, 2023
Thank you for the review. It was pleasure hosting you!