Ratings based on 496 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2017
Horrible check in experience with uncaring indifferent person. All other aspects of stay were good
Comment from Hotel Management
Oct 8, 2017 by François C. , Hotel Management
I do apologize for the bad experience you encountered with the front office agent. Rest assured that we will follow up, as this is not acceptable and it is not the experience we strive to deliver. I hope that this will not affect your decision in the future to come and stay with us again. François C.
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2017
Disapointed upon our arrival,the room was not ready. We a 3 hour wait the room had not been cleaned yet ,if we would have accepted the reduced mobility room (romantic weekend) this room was ready.Our room was cleaned rapidly...only one (robe de chambre) no extras in the room. If only we 'd receved an excuse. nice view on the 10 th floor, exellent brunch. Could have been much better.
Comment from Hotel Management
Sep 18, 2017 by François, Hotel Management
Bonjour, Thank-you for sharing your experience. I do understand your disappointment having to wait for the room you reserved. You haven’t indicated the time you arrived however check-in time is 4pm. As you indicated, if rooms are available, we are more than happy to assign them to you right away. I do apologize for the shortfall from the housekeeping attendant, rest assured that a follow-up will be done in order to ensure our standards are followed. We hope to see you again soon. François C.
4 out of 5
Recommended
for Everyone
by A verified traveler

Our family enjoyed our stay

Posted Aug 25, 2017
Cons: Front desk should prepare some toiletries. It should not be a long process, calling each floor service to deliver small thing.Never even received item
A few years back I attended a conference in this hotel and was amazed by the wonderful view and facilities. My husband decided to book 2 nights this time. Our kids love the indoor and outdoor pools so much. The room faced the lake with a beautiful view, overlooking the city. The two queen size beds were very comfy. We rode the free rental bicycles to Gatineau Park and enjoyed the great views along the bicycle route.
Comment from Hotel Management
Aug 28, 2017 by François C, Hotel Management
Bonjour, Thank-you for sharing your experience, I do apologize for the situation with the toiletries. A follow-up has been done with our housekeeper to review our process. We hope to welcome you and your family again soon. François C.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Vancouver, BC

Posted Aug 22, 2017
Pros: The hotel was well situated to where my meetings were being held, and it was nice to have the casino next door.
Cons: The room I was given during my visit had a mattress with a significant divot which made sleeping a bit challenging.
My stay had some challenges, but thankfully the employees were quick to remedy many of the issues. The lock to the mini-bar was extremely challenging to open. Additionally, the bathtub stopper, each time after the room was cleaned, was pulled out entirely. I needed to call maintenance to get it threaded back in so that I could use the bath.
Comment from Hotel Management
Aug 24, 2017 by Maxime, Hotel Management
Thank you Kim for taking the time to share your impression about your most recent stay with us. It is a priority for us to achieve the best guest service possible. We want to provide our guest the best experience possible. We will address the challenges you experienced to the maintenance department. we are looking forward to welcome you in the future, have a good day!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent in every way . A+++

Posted Jul 19, 2017 on Orbitz
The staff will go above and beyond to fulfill any guest needs and expectations .
Comment from Hotel Management
Jul 21, 2017 by François C. , Hotel Management
Bonjour Anonymous, Thank-you for your comments, we are proud of the level of service our staff provides. François C.
3 out of 5
by A verified traveler

Posted Jul 17, 2017 on Hotels
The view is great, but the hotel staff were not friendly towards English spoken guests.
Comment from Hotel Management
Jul 20, 2017
Thank you for your comment. We do have a few employees who first language is French, which could lead to shyness when they interact with people, but please be ensure that we wish to offer the best experience and best guest service in any language we could speak! have a good day!
5 out of 5
by A verified traveler

Posted Jul 13, 2017 on Hotels
Comment from Hotel Management
Jul 16, 2017
Thank you for your comment!
5 out of 5
by A verified traveler

Great hotel

Posted Jul 6, 2017 on Hotels
The Lac Leamy resort was clean, the staff friendly, the room large and with a great view. Everyone was curteous and polite, the pool area was clean. We did not dine there so are unable to comment on the food, although it looked appetizing
Comment from Hotel Management
Jul 10, 2017
Bonjour, thank-you for sharing your experience with us. I am happy that you enjoyed it. Hope to see you again soon. François C.
5 out of 5
Recommended
for Couples
by A verified traveler from Manitoba

Oh wow

Posted Jul 4, 2017
Cons: They should consider having a shuttle service to the hotel
Location: Within a reasonable distance to Ottawa.
This hotel was out of my price range but I booked it as there weren't many rooms left for the Canada 150 celebration weekend. Am I ever happy I did. Our room was spectacular and the breakfast in Le Cafe which is in the basement of the adjoining Casino Lac Leamy was delicious and very well priced. The grounds of this hotel are beautiful and the outdoor hot tub was very relaxing. I would highly recommend this hotel
Comment from Hotel Management
Jul 6, 2017 by François C, Hotel Management
Bonjour Carole, Thank-you for choosing to stay with us during the Canada 150 celebrations. This past weekend was truly one of the highlights of this year's celebration. Should you stay with us again, there is a city bus transit station which is locate a few steps off the property that connects to downtown Ottawa. We hope to see you again soon. François C.
5 out of 5
by Shelly

Posted Jun 10, 2017 on Hotels
It was amazing had so.much fun at the casino the room w
Comment from Hotel Management
Jul 16, 2017
Thank you for taking the time to rate your most recent stay at the Hotel. We are happy you enjoyed your time with us and are looking forward to welcome you again soon!