Ratings based on 368 Verified Reviews

3.6 out of 5
65% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Toronto

Posted Oct 23, 2017
The worst terrible experience we have ever had! Not safe for a family at all! Bunch of drunk people laughing loudly at 3:30 am midnight in the hallway. Opening and closing their own rooms loudly with no care. Eventually, police came to stop them. The restaurant is also awful!
Comment from Hotel Management
Oct 25, 2017 by Sarah M - Front Office Supervisor, Hotel Management
Mick, I'm so sorry that your experience was not a pleasant one. We were unaware that the guests who caused the disturbance were here for a bachelor party but when our warnings were not effective we did contact the police. This does not mean that our establishment is unsafe. We do hope that you will give us another chance the next time you are in the area!
5 out of 5
by A verified traveler

Posted Oct 13, 2017 on Hotels
Comment from Hotel Management
Oct 16, 2017
Merci de nous avoir accordé un classement! Sarah M - Superviseure de la Réception
4 out of 5
by Bach loan

Comfort and Cozy

Posted Oct 4, 2017 on Hotels
Very convenience location. Comfort room. But breakfast is very bad need to improved!!
Comment from Hotel Management
Oct 6, 2017
Bach, Thank you for sharing your experience with us, I will follow up with the restaurant regarding the breakfast! We hope to see you again!
3 out of 5
by Chantal

Posted Sep 28, 2017 on Hotels
Comment from Hotel Management
Oct 2, 2017
Merci de nous avoir accordé un classement! Sarah M - Superviseure de la Réception
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2017
Remove the dingy couch on the stair landing and do some trim painting. Grat vveds and nicel clean rooms.
Comment from Hotel Management
Sep 25, 2017 by Sarah M - Front Office Supervisor, Hotel Management
We are currently undergoing many renovations to update the property so we will take into consideration your suggestions! We hope to see you again soon!
4 out of 5
by Paul

Posted Sep 15, 2017 on Hotels
Comment from Hotel Management
Sep 18, 2017
Merci de nous avoir accordé un classement! Sarah M - Superviseure de la Réception
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Close to shopping mall & Cistco

Posted Sep 15, 2017
Comfort & spacious, value for the money. Not far to Ottawa downtown.
Comment from Hotel Management
Sep 18, 2017 by Sarah M - Front Office Supervisor, Hotel Management
Philip, Thank you for sharing your experience with us. We are very glad that you enjoyed your stay and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Best value Hotel

Posted Sep 15, 2017
Room was comfortable but the carpet in lobby was very dirty and smells bad.. Overall Good hotel within budget.
Comment from Hotel Management
Sep 18, 2017 by Sarah M - Front Office Supervisor, Hotel Management
Hasi, Thank you for sharing your experience with us. We are very glad that you enjoyed your stay and we hope to see you again soon!
1 out of 5
by A verified traveler from ON

no good

Posted Sep 14, 2017
Pros: rooms booked together under same name, but rooms where too far 244 and 261 (different wing, so families were split and stayed)
Cons: 2 rooms one booking should give closer
Location: Cleaning
AC heater not working room 244 and never kept creamer, sugar for coffee. not much cleaner room
Comment from Hotel Management
Sep 18, 2017 by Sarah M - Front Office Supervisor, Hotel Management
I sincerely apologize that your stay with us was not satisfactory. As mentioned when we spoke by Expedia Chat, had you contacted reception to advise that the AC was not working we would have gladly taken care of the problem. I have followed up with housekeeping regarding the Coffee Mate and sugar in room 244. We always try to keep rooms booked under the same name together but we cannot guarantee that this is possible, it all depends on what is available in the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sainte-Julie

Close to Restaurants ans Shopping

Posted Sep 14, 2017
Pros: Geographic Situation
The manager Sarah M. was very attentive to all our needs.
Comment from Hotel Management
Sep 18, 2017 by Sarah M - Front Office Supervisor, Hotel Management
Richard, It's my absolute pleasure to ensure that your stay is the best it can be! We hope to see you again you!