Ratings based on 176 Verified Reviews

3.1 out of 5
55% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Ok room.

Posted Jan 14, 2018
Roomy and clean enough. No phone, no WiFi and no reception on TV.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2018
OUR STAY WAS OK. WE WERE IN A BUILDING THAT HAD NO ICE MACHINE, SO WE HAD TO WALK TO THE OTHER BUILDING TO GET ICE.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great price. Awesome view.

Posted Jan 4, 2018
We were excited about the affordable price and wonderful view. I was a little upset to arrive and find out that we had to go check in at the Econo Lodge at the bottom of the hill ( this is where the continental breakfast was also). We were told the room was non-smoking, but found a cup with cigarette butts on the balcony. Also found a spit cup under the bed. Bathroom had 2 lights out and lukewarm water. All in all, it was a good room. They just need better housekeeping and maintenance.
Comment from Hotel Management
Jan 6, 2018 by Sheri, Hotel Management
Carrie, Thank you for your feedback I will pass this on to management. We hope to see you again on your next visit to Gatlinburg.
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando florida

Nice weekend

Posted Dec 29, 2017
I have nothing but positive about this hotel and staff members.
Comment from Hotel Management
Dec 29, 2017 by Sheri, Hotel Management
Thank you so much for staying with us, we appreciate your positive feed back and look forward to seeing you again soon!
2 out of 5
by A verified traveler from Alabama (ROLL TIDE)

Not so wonderful chalet inn

Posted Dec 24, 2017
Location is off the beaten path, so far off I think they have forgotten about maintaining it. The sink barely drained, light bulbs were blowing daily, office was at the econo lodge hotel down the hill and parking a full sized truck was a little difficult. If you plan on walking the streets of Gatlinburg choose another hotel because this one is on the side of a mountain.
Comment from Hotel Management
Jan 1, 2018 by Sheri, Hotel Management
Phillip, Thank you for your feedback and I will pass those issues on to management. Our Chalet is know for its beautiful views of the Great Smoky Mountains and we are actually just a block from the main street. We really hope that you will come to visit us again. Thank You
5 out of 5
Recommended
for Everyone
by A verified traveler from Grove Hill, AL

Loved it

Posted Dec 13, 2017
Great view. Very quiet. The rooms are very spacious. It is an older place but very nicely maintained. We will definitely be staying here again. I had a friend call me before we left and ask where did they need to stay and this was my recommendation.
Comment from Hotel Management
Dec 19, 2017 by Ron, Hotel Management
Dear Connie Thank you for your time writing down the review. We are glad to hear that you like your stay and thank you for your recommendation to your friend. We love to see you back and thank you again for being our valuable guest.
2 out of 5
by A verified traveler

Posted Nov 26, 2017
The staff and location are great. Killer view by the pool! However the room was extra small and worn out not to mention the hotel room had no windows. It felt like an old shoe box. They should really think about renovating this hotel because with the view, they could seriously make more money!
Comment from Hotel Management
Dec 20, 2017 by Sheri, Hotel Management
We appreciate your feed back and thank you for staying with us. Please come see us again when you visit our Great Smoky Mountains. Thank You
3 out of 5
Recommended
for Everyone
by A verified traveler

Great view of city and mountains

Posted Nov 18, 2017
Last minute decision to spend the night. Reserved room at 7:30pm. Quick and easy to schedule over the phone.
Comment from Hotel Management
Dec 7, 2017 by Ron, Hotel Management
Dear Guest, Thank you for your time to write the review. We are happy to accommodate you at our hotel. Thank you for being our valued guest. we love to see you back again. thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2017
We enjoyed our stay, loved the view and fireplace in the room.
Comment from Hotel Management
Dec 7, 2017 by Ron, Hotel Management
Dear Guest, Thank you for staying with us and review. we are happy to hear from you that you have enjoyed your stay here and you like the fireplace. We want to see you back at great, unique and most amazing location to stay in gatlinburg. Thank you for staying with us and being our valued guest.
3 out of 5
by A verified traveler

Posted Nov 7, 2017
Room wasn’t clean ceiling fan was filthy didn’t leave coffee for second day of stay ,
Comment from Hotel Management
Dec 7, 2017 by Ron, Hotel Management
Dear Guest Please accept our sincere apology for housekeeping service. we will sure let our housekeeping team knows about this and make sure to retrain them. also we are committed to give you better stay with great service. we would love to see you back and we ensure you that your stay here in future will be much better than you have had. Thank you for being our valued guest