Ratings based on 828 Verified Reviews

3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from TN

Needs to be updated

Posted Jun 9, 2017
Motel is in need of update . The staff was friendly and solved our TV issue. Location was good.
Comment from Hotel Management
Jun 16, 2017 by Mac O, Hotel Management
Thank you for your feedback. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel wth in walking distance to Gatlinburg.

Posted Jun 4, 2017
The front desk clerk very helpful and friendly. The room was clean, bathroom spotless. Brenda who cleaned the room did a great job. Bed was exceptionally comfortable. Free hot breakfast.
Comment from Hotel Management
Jun 17, 2017 by Mac O, Hotel Management
Thank you for your feedback. We appreciate your kind words for our staff! Come see us again soon!
5 out of 5
by Bernard

Posted May 10, 2017 on Hotels
The room was large and spacious, very clean. Close to downtown 2 minutes walk. Nice free breakfast.
Comment from Hotel Management
May 16, 2017
Hi Bernard, Thank you so much for taking the time to share your feedback with us. We are so glad you enjoyed your stay and we hope to see you again soon! -Mac O
4 out of 5
by Nancy

Great value

Posted Apr 23, 2017 on Hotels
We played in a bridge tournament downtown so we slept and ate breakfast at the hotel. The location allowed us to walk, which was good on the days without rain. Our room had lots of space and the value for the price was exceptional. The breakfast was included but the same every day. It was good; we would have appreciated fresh fruit. Also, we had to leave with plenty of time to allow for heavy traffic When we drove downtown from the hotel. We would stay here again.
Comment from Hotel Management
Apr 26, 2017
Hi Nancy, Thank you for your feedback! We look forward to seeing you again soon!
4 out of 5
by Erica

Great location

Posted Apr 17, 2017 on Hotels
The hotel was what you would expect for what you pay. Beds were comfortable and having two sinks in the bathroom was great getting ready in the morning and having the whole family along on the trip. Great location to downtown Gatlinburg so walking to the aquarium and other areas was super easy. Pool wasn't open when we first arrived but was opened during out stay and adequate for our kids. Only problem was TV didn't work when we first arrived but maintenance had it fixed and working by the time we got back from getting dinner. Free wi-fi was available which was great for my kids tablet.
Comment from Hotel Management
Apr 21, 2017
Hi Erica! Thank you for your feedback. I'm glad to hear that our maintenance staff were able to resolve the issue quickly! Come see us again soon! -Mac
1 out of 5
by marsha

The wrost hotel I have never stayed in

Posted Apr 17, 2017 on Hotels
Well it was awful and I will never stay there again no heat had to change rooms and then toilets would not work awful i would suggest this place to anyone awful awful then told the manage and she just said well I'm sorry ask to speak to the owner of the hotel well you can't do that do I put out there anyone knows the owner of the hotel please let me know and wow the response I got so they know now thanks
Comment from Hotel Management
Apr 21, 2017
Hi Marsha, I am so sorry to hear that you had a poor experience with us at Crossroads. We strive to make our guests feel accommodated as soon as they enter our door. We work hard to make sure that any issue you run across is fixed promptly and with great care, so I would like to apologize if anything was left unresolved by the time of your check-out. I hope you'll come give us another chance soon so we can make sure you will have the best experience possible! -Mac
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Apr 15, 2017
Convenient to everything. It was a nice clean hotel. It was nothing fancy but good for the price.
Comment from Hotel Management
Apr 18, 2017 by Mac O, Hotel Management
Thank you for your feedback! Come see us again soon!
5 out of 5
by Alyssa

Posted Apr 13, 2017 on Hotels
Comment from Hotel Management
Apr 18, 2017
Hey, Alyssa! Thank you for your feedback. We appreciate you and hope you'll come see us again soon! -Mac
5 out of 5
by DAN

Posted Apr 5, 2017 on Hotels
Great stay. Would recommend
Comment from Hotel Management
Apr 9, 2017
Hi Dan, Thank you for taking the time to share you feedback. We hope to see you again soon!
4 out of 5
by A verified traveler

Posted Apr 5, 2017 on Hotels
Comment from Hotel Management
Apr 9, 2017
Thanks for your feedback! Come see us again soon!