Ratings based on 1,347 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by Elizabeth

5 star hotel

Posted Jun 2, 2017 on Hotels
We were there from 5-25 to 6-1 and loved staying there. Clean and courteous. Great combination.
Comment from Hotel Management
Jul 1, 2017
Thank you for taking the time to comment on your stay at the Edgewater. I'm glad you found our hotel to be exceptional in service and amenities. We look forward to hosting you again when you are next in the Gatlinburg area. Best Regards, Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from KY

Posted May 24, 2017
We had an amazing time and the hotel was AWESOME! Big thanks to Joann and the other staff for making our stay special!
Comment from Hotel Management
Jul 1, 2017 by Front Desk Manager, Hotel Management
Thank you for reviewing your recent stay at the Edgewater. We appreciate your comments and will certainly pass them on to our staff. We look forward to hosting you again when travel plans bring you back to the Gatlinburg area. Best Regards,
4 out of 5
by A verified traveler

Posted May 24, 2017 on Hotels
Comment from Hotel Management
Jul 4, 2017
Thank you for your review. We hope to see you again. Sincerely, Robbie Guest Services
1 out of 5
by A verified traveler

Staff was very rude. We will not stay there again

Posted May 16, 2017 on Hotels
Stafff was very rude. Will NOT stay there again
Comment from Hotel Management
Jul 1, 2017
Thank you for taking the time to post regarding your stay at the Edgewater. I sincerely apologize for your negative experience. We strive for excellent customer service at the Edgewater and I am very concerned that we failed during your stay. I assure you I will address your comments with our staff. Thank you again for your concerns. Sincerely,
4 out of 5
by Lee Ann

Posted May 15, 2017 on Hotels
My only complaint was that the hallways were very warm so the rooms (my bother also rented a room) never got very cool. They had to go buy a fan just to sleep.
Comment from Hotel Management
Jul 1, 2017
Thank you for posting regarding your stay at the Edgewater. I apologize that your experience was less than exceptional and I appreciate your letting us know about the temperature in the hallway. I will double check with our Maintenance Supervisor to be sure all of our a/c units are working properly on each floor. I hope you will give us another opportunity to host you in the future. We will do our best to offer you an excellent stay. Thank you again for your comments. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from tn

Great location in gatlinburg

Posted May 11, 2017 on Orbitz
Pros: Location
Cons: Add a magnifying makeup mirror in the bathroom and exhaust fan. There is nothing they can do about the parking and since there's nowhere to expand.
Location: The motel is located on river road parallel to the main drag in Gatlinburg, you could walk to just about anything including the aquarium
We just stayed one night at this motel. It is a little older but very clean. Bed was comfortable. The breakfast was nice, They have serve waffle making and just about anything you want. There was only a 6 foot clearance for parking Underneath the building.
Comment from Hotel Management
Jul 1, 2017 by Front Office Manager, Hotel Management
Thank you for your comments regarding your stay at the Edgewater. The addition of a magnifying makeup mirror is a good idea. I will pass it on to management. Thank you for your idea. I'm glad you enjoyed your stay and look forward to hosting you again when travel plans bring you back to the Great Smoky Mountains. Best Regards,
4 out of 5
by Jim

One night stay

Posted May 3, 2017 on Hotels
Just stayed one night but was good. The toilet was low to the floor. The breakfast was not filling. Phone was hard to use. Had to call front desk.
Comment from Hotel Management
Jul 1, 2017
Thank you for your comments regarding your stay at the Edgewater. I appreciate your concerns. We do offer a variety of items on our complimentary breakfast bar such as eggs, sausage, cereal, waffles, biscuits, depending on the day. I apologize that we did not have anything that you liked. I will ask our Maintenance staff to double check the phones in our rooms to be sure everything is working properly. Thank you again for your comments. I hope you will consider choosing the Edgewater again when you are next in the Gatlinburg area. Best Regards,
4 out of 5
by Gary

Staff was very nice. Good continental breakfast.

Posted Apr 24, 2017 on Hotels
Had a great time in Gatlinburg and the park.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Good value

Posted Apr 18, 2017
Pros: Staff was friendly, they recommended a perfect restaurant, and were pleasant when we forgot a stuffed animal in the room after checkout
Cons: Definitely older decor, but clean.
We were honestly looking for something cheap, with a pool, free breakfast, and close to hiking. This fit all of our needs. Two downsides: My gluten-free/dairy-free daughter couldn't find anything to eat at breakfast (no fear, we brought some gf oatmeal packets on our road trip) and there was a terrible humming/rattle coming from the fridge in the room during the evening. AC was a little loud too, but adjustable. But the fridge woke me several times. Our daughters loved the pool!
3 out of 5
by Tiffany

Family weekend

Posted Apr 16, 2017 on Hotels
Rooms are dated with a musty smell. Breakfast was ok but not much left when we arrived. Pool area was nice. Location is awesome.