Ratings based on 1,342 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Michigan

Would not book again

Posted Aug 19, 2017
Pros: Location was good. Short walk to all the shops.
Room smelled musty & was very small and outdated. I mentioned it to the cleaning staff who just shook her head. Sink and shower drains were plugged, however, when I mentioned it at the front desk maintenance was sent up immediately. Parking was horrible, small spaces & not enough of them for all guests. I was told that enough spots would open up after the weekend. I would not recommend this hotel unfortunately.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2017
Check in staff was very friendly and helpful. I would recommend this hotel based on location. It was a little pricey for the accomodations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mishawaka, IN

Walking Distances to all Attractions in Gatlinburg

Posted Jul 13, 2017
I would stay here again. The beds were comfy and had a lovely view. The room over all was clean except under the sink there was a ton of dust. The only reason I point that out is that I'm allergic to dust mites, so clean is a must. The breakfast was decent, but it wasn't may favorite. The pool area was neat. I loved the scenery. It was easy to get to everything in walking distance. I didn't care for the parking though. We ended up crashing into the wall since it is a tight fit. LOL This hotel was way better than the one that we stayed in last year which was the Days Inn on Parkway. That one is terrible. I'm shocked that it isn't closed down, because of the condition it is in.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Posted Jul 5, 2017
Pros: The location was great.
Cons: More elevators, updated rooms, and parking needs to be looked at.
Location: Tram to Ober Gatlinburg, wineries, distilleries, shops, and more.
The hotel was in a great location, but some improvements are definitely needed to update the rooms and hotel. Two elevators are available from the parking garage, to the lobby, and to the rooms, which causes a 15 minute wait for the elevator. There are stairs, but they are not all connected to where you need to be and way down the hallway. The parking garage also wasn't ideal, as it was hard to find parking when I returned late one night. The views of the river were great from the breakfast area, but the mountain view I was supposed to have was lacking.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
Staff was awful she was to busy talking to others. Even forgot to tell me what my room number was or any information about the hotel! Felt like I was bothering them. Good thing I have been there many times so I know how everything works.
Comment from Hotel Management
Jul 1, 2017 by Front Desk Manager, Hotel Management
I sincerely apologize for your negative experience. We have had a full house during your stay, which is certainly no excuse for rude behavior on our part. I will determine who checked you in and remind them that no matter how busy we are, the guest in front of us is our first priority. Again, I sincerely apologize for our lack of customer service and I appreciate your bringing it to my attention. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Easy walk to everything, wonderful location.

Posted Jun 6, 2017
We have stayed here 3 times over the last 2 years, it's not a 5 star hotel but it's clean, comfortable, affordable, and right in the middle of Gatlinburg.
Comment from Hotel Management
Jul 1, 2017 by Front Desk Manager, Hotel Management
Thank you for you comments regarding your recent stay at the Edgewater. We appreciate your patronage and are glad that you enjoy our hotel. We look forward to hosting you again when you are next in the Gatlinburg area. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from KY

Posted May 24, 2017
We had an amazing time and the hotel was AWESOME! Big thanks to Joann and the other staff for making our stay special!
Comment from Hotel Management
Jul 1, 2017 by Front Desk Manager, Hotel Management
Thank you for reviewing your recent stay at the Edgewater. We appreciate your comments and will certainly pass them on to our staff. We look forward to hosting you again when travel plans bring you back to the Gatlinburg area. Best Regards,
4 out of 5
by A verified traveler

Posted May 24, 2017 on Hotels
Comment from Hotel Management
Jul 4, 2017
Thank you for your review. We hope to see you again. Sincerely, Robbie Guest Services
1 out of 5
by A verified traveler

Staff was very rude. We will not stay there again

Posted May 16, 2017 on Hotels
Stafff was very rude. Will NOT stay there again
Comment from Hotel Management
Jul 1, 2017
Thank you for taking the time to post regarding your stay at the Edgewater. I sincerely apologize for your negative experience. We strive for excellent customer service at the Edgewater and I am very concerned that we failed during your stay. I assure you I will address your comments with our staff. Thank you again for your concerns. Sincerely,
4 out of 5
by Lee Ann

Posted May 15, 2017 on Hotels
My only complaint was that the hallways were very warm so the rooms (my bother also rented a room) never got very cool. They had to go buy a fan just to sleep.
Comment from Hotel Management
Jul 1, 2017
Thank you for posting regarding your stay at the Edgewater. I apologize that your experience was less than exceptional and I appreciate your letting us know about the temperature in the hallway. I will double check with our Maintenance Supervisor to be sure all of our a/c units are working properly on each floor. I hope you will give us another opportunity to host you in the future. We will do our best to offer you an excellent stay. Thank you again for your comments. Sincerely,