Ratings based on 498 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by Jarrod

Posted Jun 6, 2017 on Hotels
The place was perfect for a family weekend stay plenty to do in walking distance and lots to do for children.
Comment from Hotel Management
Jun 7, 2017
Thank you for your comments, we hope you will stay with us again on your next trip to Gatlinburg!
5 out of 5
Recommended
for Everyone
by A verified traveler from vincent alabama

Nice friendly staff .. short walk to town

Posted Jun 2, 2017
Our experience was great. The staff was very friendly and knowledgeable. When we got to our room we noticed that even though we ordered a queen bed it seemed much smaller. We didn't complain about it. The pool closed at 9pm which we thought was unfair considering we are responsible adults on a vacation and we are at a resort not a hotel ...but other than that everything was splendid. We will definitly plan another visit soon
Comment from Hotel Management
Jun 7, 2017 by Dale, Hotel Management
Thank you for your feedback on your experience with us. We look forward to you next visit to Gatlinburg.
4 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville, TN

Good value

Posted Jun 1, 2017
Pros: Lots of space, easy to bring luggage to room, modern, well-maintained, comfortable.
Cons: Streamline the check-in process. Just give me the password and skip the commercials.
Location: It's Gatlinburg. If you can't find something to do here, then you should probably stay home.
We were looking for a place within walking distance of downtown, where we could do our own cooking. This one bedroom condo was perfect, at a great value. It was modern, clean, and all appliances worked well. Nice view of the creek out back on the deck. Multiple elevators and carts for luggage. Adequate off street covered parking. The only down side to the entire experience was the check-in. It took way too long. After check-in, they send you to a separate room to pick up a so-called hospitality package (which we found to be worthless) under the guise of getting the password for the WIFI service. But it turns out the hospitality people want to gab and sell you some property, so they talk on and on, and people are lining up, and we could not get out of there. In the meantime, the cars are outside stacking up in the drive lane and blocking the entrance to where cars are backing up traffic in the road and creating a hazard. And everyone was getting irritable about the whole experience. It took 25 minutes from the time we pulled up until we could get back in our car and drive away. That's nuts. But, if you can survive the check-in experience, the rooms are quite nice.
Comment from Hotel Management
Jun 7, 2017 by Dale, Hotel Management
Our resort offers a presentation on the benefits of vacation ownership and we have a lot to share. Please accept our apology for inconveniencing you at check-in. Your comments have been shared with the Hospitality Team. We hope you will stay with us again on your next visit to Gatlinburg.
1 out of 5
by A verified traveler

Posted May 30, 2017 on Hotels
Comment from Hotel Management
Jun 7, 2017
We are so sorry that you did not enjoy your stay with us and hope you will give us another chance in the future.
5 out of 5
by Elaine

This traveler left a rating score only Posted May 30, 2017 on Hotels
5 out of 5
by Richard

A Great Getaway In Gatlinburg.

Posted May 30, 2017 on Hotels
This one bedroom Apt. was the cleanest, quietest, stay that we have had in years!!! Thanks to the staff for being friendly, and accommodating, answering all questions from the great underground parking, to shuttle times. Once again.......Thank You!!!
Comment from Hotel Management
Jun 7, 2017
Thank you for staying with us and we are pleased that you enjoyed your stay. We hope to see you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

This is a resort.

Posted May 28, 2017 on Orbitz
Be prepared for the sales pitch, seminar = free tickets.The apartment was nice, we had a balcony with the mountain view. Hit the Walmart for groceries on your way.This is a long walk from the tourist strip, which is extremely busy, expect to pay for parking. Everything closes at 9pm. I suggest you bring some DVDs or games in case the cable/internet is out. There are two scenic routes​ into the mountains, very nice. The national park route will take up about 5 hours in your car, bring snacks and drinks.
Comment from Hotel Management
Jun 12, 2017 by Dale, Hotel Management
Thank you for your comments and we hope to see you again on your next trip to Gatlinburg.
1 out of 5
by A verified traveler from H

Won't stay again.

Posted May 26, 2017 on Orbitz
Was told bed was a queen. It was much smaller than a queen and very uncomfortable. I needed towels, I called the front desk as was told that i needed to just wait until the next morning and come get them myself.
Comment from Hotel Management
Jun 16, 2017 by Dale, Hotel Management
Please accept my apology regarding the issues you had during your stay. The bed that you slept in was a Queen bed.
4 out of 5
by A verified traveler

Posted May 26, 2017 on Hotels
The bed sheets and covers could have been less itchy and more fluffy. All the furniture was stiff. Everything looked great but not comfortable to chill on.
Comment from Hotel Management
Jun 16, 2017
We so sorry that you did not enjoy our unit decor and we hope you will stay with us again on your next trip to Gatlinburg.
5 out of 5
by Sabrina

This traveler left a rating score only Posted May 23, 2017 on Hotels