Ratings based on 28 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by aj

Staff were not very friendly.

Posted Jul 1, 2013
Pros: Room was clean.
Cons: Staff customer service skills.
Location: Trails and hiking
Expected better service from this hotel. Relative to the area this hotel was a little pricier so I expected more.
5 out of 5
for Everyone
by A verified traveler

Great Family Hotel

Posted Jun 1, 2013
Pros: Room size and cleanliness
Cons: Parking
Location: Lovely with a beautiful view of the branch on River road...
Arrived late and was greeted by a courteous night attendant who assisted me with parking my large truck and utility trailer. Since we were only staying one night, He allowed me to park in front of the hotel for ease of access and to monitor my Harley Davidson, on the utility trailer, during the night.
2 out of 5
by A verified traveler from Ohio, USA

nice location

Posted Apr 8, 2013
Pros: Location to town
Cons: To loud
Location: Close to every thing. Walking distance
We asked for a quiet room and we were put in a room by the pool. Very loud constant traffic. When i spoke to them the only thing they said was well how is the room. The room was nice. We just couldn't sleep over the noise.
5 out of 5
for Couples
by A verified traveler from Buckinghamshire

Nice hotel to go back to after a hike.

Posted Nov 1, 2012
Excellent service. Well placed in Gatlinburg within easy walking distance of restaurants, etc.
4 out of 5
for Everyone
by Tim from Russell Springs, KY, USA

Great place to stay but no water pressure shower.

Posted Oct 11, 2012
Pros: Modern style
Cons: Shower
Location: Great location next to river off the main street
The hotel was nice. The only thing we did not like was the water pressure in the shower or the lack of water pressure. It was very disappointing.
5 out of 5
for Everyone
by Rachel from Richardson, TX, USA

Great room away form the crowds.

Posted Aug 8, 2012
I am really picky about hotel rooms and had a really hard time picking a room. We stayed at this hotel 3 nights for our first anniversary, and it was great. Clean and modern room, and customer service was great. Not on the main street in Gatlinburg, but we walked across the parking lot and cut across a little trail and came out right at the Melting Pot... pretty much in the middle of the main street. It was nice to be able to get away from all the crowds though, great hotel if you don't want to be in the middle of everything, but want to be close.
4 out of 5
for Couples
by David from Asheville, NC, USA

comfortable stay..room for improvements

Posted Jul 30, 2012
Pros: Location, whirlpool tub
Cons: Wi fi was weak
Shower water pressure was poor. Hallway carpeting very soiled. Pool area needs climate control. On site bar and dining could be improved.
5 out of 5
for Everyone
by Robin from Gastonia, NC

Great Hotel!

Posted Jul 23, 2012
Pros: Modern decor and the breakfast was wonderful!
Location: Convenient to everything!
Was exactly what I had expected. Staff were very helpful and very friendly! Great hotel experience. Keep up the good work!
5 out of 5
for Everyone
by Lisa from Orlando, FL, USA

Perfect Overall!

Posted Jul 9, 2012
Pros: Location, Rooms were beautiful
Cons: No continental breakfast
Location: Perfect if you want to stay in the downtown area and walk everywhere.
This hotel was perfect for our vacation in Gatlinburg, TN. Everything was right there and within walking distance. Our car stayed at the hotel the whole time and we did not have to pay to park anywhere, which was an extra plus. Our hotel room was very comfortable, the bed was VERY comfortable. Everything was just perfect! The staff too was very accommodating, we came by early to see if we could check in, but our room was not ready, they took down our phone number and called us 2 hours before check in saying our room was ready. We were very pleased with our stay here.
2 out of 5
by A verified traveler

I don't recommend

Posted Jul 6, 2012
Room was very small and certainly not worth the price I paid eventhough it was supposed to be an upgrade. Furnishings were old, refrigerator in room still had remains of previous guest. Found it overall very poor for the price.