Ratings based on 1,656 Verified Reviews

3.4 out of 5
71% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Posted Nov 15, 2017
We have stayed just about everywhere in Gatlinburg, but this was our first time at the Microtel. We had a nice stay. The staff was very nice and helpful upon check in. We had two rooms across the hall from each other. They were both clean and neat. The hallways were very warm and sometimes had an unpleasant odor, but this didn't effect our rooms in any way. When we were booking the room I made sure that cribs were available but when I asked the evening hotel staff about one they said they didn't know if they had them. They said they would check and call our room, but my son was tired and ended up falling asleep in the bed. I was a little disappointed with that interaction, but it was overall a nice stay.
1 out of 5
by A verified traveler from iowa

Unpleasant, etc.

Posted Oct 22, 2017
Motel reeked of smoke, including nonsmoking room. Bedding had large wet spot, stained. We found another motel n moved. We ate the $200 but enjoyed the new motel. I had to keep the wife happy.
Comment from Hotel Management
Oct 24, 2017 by DEE, Hotel Management
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you. We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk & housekeeper. It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment. We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality. Yours truly, Ms. DEE General Manager Microtelinn & suite Gatlinburg 865-436-0107
2 out of 5
by A verified traveler from NC

Close but noisy

Posted Oct 22, 2017
Pros: Location
Cons: See above
While the location was great, the building was in disrepair. It needs a maintenance man to spend time in the rooms just to address the immediate problems. Housekeeping needs to change out the bed spread and launder every so often. We were told that breakfast was served each morning........ I was very disappointed. The only thing that they sort of didn’t have control over, was the noise from the room above. I could hear stomping and heavy steps and had to call the front desk at 10:30pm to have them address the noise. The bed was comfortable.
Comment from Hotel Management
Oct 24, 2017 by DEE, Hotel Management
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you. We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk & housekeeper. It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment. We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality. Yours truly, Ms. DEE General Manager Microtelinn & suite Gatlinburg 865-436-0107
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Pros: The hotel is walking distance to everything. The mattress was new and pretty comfortable. Cons: The parking is a nightmare. Extremely tight. Impossible to get out of your car without almost opening your door into the car next to you. Our room needed a new toilet. Had stains and the toilet seat looked like it hasn’t been changed in 20 years. The blanket on our bed was stained.
Comment from Hotel Management
Oct 15, 2017 by DEE, Hotel Management
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you. We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk & housekeeper. It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment. We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality. Yours truly, Ms. DEE General Manager Microtelinn & suite Gatlinburg 865-436-0107
1 out of 5
by A verified traveler

Posted Sep 29, 2017
Pros: Location was nice.
Cons: Not allow smokers to smoke in rooms that have the "No Smoking" signs on the doors.
This was not a hotel I would stay at again. We are not smokers and our room smelled like we were sleeping in an ashtray. We had to go to store and buy room freshener which I sprayed every few hours instead of sleeping. We would have stayed someplace else if rooms were not booked. On a positive note, the location was nice.
Comment from Hotel Management
Oct 10, 2017 by DEE, Hotel Management
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you. We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk & housekeeper. It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment. We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality. Yours truly, Ms. DEE General Manager Microtelinn & suite Gatlinburg 865-436-0107
3 out of 5
by A verified traveler

An ok place to stay in Gatlingburg.

Posted Sep 25, 2017
The pictures on the website look more modern and the Hotel itself is quite a bit older. The Hallway carpet is nasty and should be taken up. The rooms themselves were clean and not so bad, but they closet is an added area and the doors would barely open. The first room we checked into, the toilet seat was falling off and worn out, but they moved us to another room. Everything worked and was clean. I did have to get in a chair and fix the cable wires for the tv to work as they had the cable hooked into the wrong slot on the tv. It was on top of this makeshift closet that was added to the room years ago. The rooms are roomy enough but a little smaller than your standard. It is close to downtown though so you can walk just about everywhere from there and the price was more reasonable than anywhere else at the time.
Comment from Hotel Management
Sep 27, 2017 by DEE, Hotel Management
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you. We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk & housekeeper. It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment. We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality. Yours truly, Ms. DEE General Manager Microtelinn & suite Gatlinburg 865-436-0107
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 19, 2017
Nice hotel, walking distance to most everything, not much of a breakfast
Comment from Hotel Management
Sep 20, 2017 by DEE, Hotel Management
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you. We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk. It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment. We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality. Yours truly, Ms. DEE General Manager Microtelinn & suite Gatlinburg 865-436-0107
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

2017 Eclipse

Posted Aug 27, 2017
Getting a hotel was difficult due to the 2017 Eclipse. We tried to stay in Knoxville are and the best we could find was Gatlinburg. We drove back an hour to see the eclipse. The area is good. Easy walk to restaurants and shopping; 2 minute walk from hotel.
Comment from Hotel Management
Sep 1, 2017 by dee, Hotel Management
Dear Guest, Thank you for taking the time out of your schedule and share your experience regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. Again, thank you for comment, Sincerely, General Manager MICROTELINN & SUITE - GATLINBURG 865-436-0107
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
Bed was very stiff and the room was small, but location to downtown Gatlinburg was very great
Comment from Hotel Management
Sep 27, 2017 by DEE, Hotel Management
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you. We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk & housekeeper. It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment. We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality. Yours truly, Ms. DEE General Manager Microtelinn & suite Gatlinburg 865-436-0107
4 out of 5
by Jackie

Posted Aug 14, 2017 on Hotels
It was clean comfortable and the staff was friendly
Comment from Hotel Management
Aug 18, 2017 by DEE, Hotel Management
Dear Guest, Thank you for taking the time out of your schedule and share your experience regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. Again, thank you for comment, Sincerely, General Manager MICROTELINN & SUITE - GATLINBURG 865-436-0107