Terrace/patio

Reviews of Motel 6 Gatlinburg, TN - Smoky Mountains

2 out of 5
Motel 6 Gatlinburg, TN - Smoky Mountains
309 Ownby Street, Gatlinburg, TN

Reviews

6.6
Rating 10 - Excellent. 202 out of 1007 reviews" "
Rating 8 - Good. 294 out of 1007 reviews" "
Rating 6 - Okay. 199 out of 1007 reviews" "
Rating 4 - Poor. 155 out of 1007 reviews" "
Rating 2 - Terrible. 157 out of 1007 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Kaite

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Holes in the walls, carpet was filthy, mattresses had stuff under leftover from previous guests. No hot water until my husband fixed it himself. The room smelled terribly of wet dog. In my honest opinion it should not have been able to even be rented out. We only stayed because everything else was sold out.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Kaite, We regret to hear about your experience and appreciate your feedback. We take guest reviews seriously and have forwarded your comments to the relevant departments for review. Your input will help us improve our services for future guests.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & convenient
Stayed 1 night in Feb 2024
Response from Manager on Mar 24, 2024
Hello Michelle,We are pleased to hear that you found our hotel nice and conveniently located. Your satisfaction is important to us, and we appreciate your positive feedback. Thank you for choosing to stay with us.

6/10 Okay

Shelley

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
We have stayed here before and were very happy; that's why we came back. Now the gentleman that checked us in was very friendly. However, the remote to the TV didn't work and it took almost 2 hours before someone came with a working remote. When I went to the lobby the next day to tell them we didn't need housekeeping the lady behind the desk was very friendly as well. However, there was a housekeeper/maid in there who had nothing but attitude. I had my dog with me and she made a comment that he was not supposed to be in there. I told her that I was sorry, but I thought this was a pet friendly hotel. She then walked outside with me and made a point of poking a sign beside the door saying that pets were not allowed in the lobby. Sorry, but I didn't even see the sign. Honest mistake on my part; I was in the lobby less than a minute. There is some construction going on next to the hotel, and they were using some of the parking spaces to store their supplies. Probably won't come again; as a matter of fact I made a point of checking out other hotels in the area to stay when we come back. By the way we are coming back in October and for Christmas; I will be taking my business elsewhere and you can blame the maid/housekeeper for that. She should not be interacting with guests at all. This happened on Saturday March 16.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Shelley, We appreciate your valuable feedback and apologize for the inconvenience you experienced during your recent stay. We strive to provide top-notch service and will address the issues you encountered with our team to ensure a better experience for future guests. We hope you reconsider and give us another chance to exceed your expectations in the future.

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Mark,We're thrilled to hear you had a great stay with us! If you have any suggestions or concerns, please don't hesitate to contact us directly. We hope to welcome you back soon for another wonderful experience!

6/10 Okay

Jordan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Jordan, We appreciate you choosing our hotel for your stay. We strive to provide the best experience for all our guests, so please don't hesitate to contact us directly with any specific feedback you may have from your visit. We look forward to the opportunity to improve and welcome you back in the future.

6/10 Okay

Jonathon

Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Jonathon,We appreciate you choosing our hotel for your stay! If there are any areas you believe we can improve on, please don't hesitate to reach out to us directly. We value your feedback and would love the opportunity to address any issues you may have encountered.

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, property conditions & facilities
If I could give this place a zero I would. There was baby roaches all over our room. They moved us to a new one and it was really dirty and the heat/AC wouldnt work. Stay away from this place!!!!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Kayla, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice tub nice place to stay
Stayed 2 nights in Feb 2024
Response from Manager on Mar 5, 2024
Hello Jessica,We are delighted to hear that you enjoyed our bathtub during your stay with us. We strive to provide a comfortable experience for all our guests. Should you have any further feedback or need assistance, please do not hesitate to contact us.

10/10 Excellent

Agapito

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Agapito,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back in the future for another fantastic stay!

2/10 Terrible

Yaima

Stayed 5 nights in Dec 2023
Response from Manager on Feb 17, 2024
Hello Yaima, We're sorry to hear that you didn't have a positive experience during your stay. We encourage you to reach out to our hotel so that we can address any issues you may have encountered. We value your feedback and strive to provide excellent service to all our guests.

6/10 Okay

Amanda

Stayed 7 nights in Jan 2024
Response from Manager on Feb 16, 2024
Hello Amanda,Thank you for staying with us. We value your opinion and would appreciate if you could provide any specific feedback about your experience at our hotel. We strive to constantly improve and your insights will be invaluable in helping us achieve that goal. Please feel free to reach out to us directly so we can address any issues you may have encountered.

10/10 Excellent

Courtney

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who runs the front desk was the most welcoming and happy person I've met in a long time. She's knowledgeable, helpful, a great people person, and just joyful. She's made the experience completely. The rooms are clean and cozy, and everything is how it should be!
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Courtney,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that our front desk staff provided you with outstanding service and made your stay enjoyable. Our team takes pride in providing knowledgeable and helpful assistance to our guests. Additionally, we are glad that you found your room clean and cozy. We appreciate your feedback and would love to welcome you back in the future.

8/10 Good

Fayez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Jan 10, 2024
Hello Fayez, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

4/10 Poor

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Edward, We are sorry to hear that your experience at our hotel was not up to your expectations. We would appreciate it if you could reach out to us directly with any specific feedback you may have, so that we can address and improve upon the issues you encountered.

2/10 Terrible

james d, Gallatin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on Feb 1, 2024
Hello james d, We're sorry to hear that your recent experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly so we can address any specific concerns you may have had. We strive to provide exceptional service and we apologize for falling short in this instance. We hope to have the opportunity to make it up to you in the future.

8/10 Good

Shannon

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Shannon, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Rachel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely horrible.
Stayed 7 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Rachel,We apologize for any dissatisfaction you experienced during your stay with us. It is important to us that all of our guests have a pleasant experience, and we regret that we fell short of your expectations. If there is anything specific you would like to discuss, please reach out to our management team directly so that they may assist you further.

6/10 Okay

Stephen

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Stephen,Thank you for choosing to stay with us. If there is anything we can do to improve your experience, please feel free to reach out to our hotel directly. We value your feedback and would appreciate the opportunity to address any concerns you may have had. We hope to have the chance to welcome you back in the future.

8/10 Good

Holly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice stay
My husband and I rented a jacuzzi room for a couple of days. The room itself was very nice. Everything was updated and comfortable, the room was very clean. We were given some problems at check in because we booked through Hotels.com and they said the payment hadnt gone through when it did. The outside of the hotel is deceiving as it looks run down and gross. We were pleasantly surprised at how nice the inside of the rooms are and how the jacuzzi was a nice romantic touch to our getaway. I would definitely stay here again but would confirm everything was set with check in before arriving.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 29, 2023
Hello Holly, Thank you for sharing your feedback! We're glad to hear that you enjoyed your jacuzzi room and found it comfortable and clean. We apologize for the inconvenience you experienced during check-in and will address this with our team. We appreciate your observation about the exterior of the hotel and will take it into consideration. We look forward to welcoming you back on your next getaway.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday getaway
We loved our room with the hot tub and the sound of the creek outside our door was awesome the only issue we dealt with was the parking but it was ok
Stayed 2 nights in Dec 2023
Response from Manager on Dec 27, 2023
Hello Jeremy,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed your room with the hot tub and the relaxing sound of the creek. We appreciate your understanding regarding the parking situation and are glad it did not greatly affect your overall experience. We hope to welcome you back again soon for another enjoyable stay.

6/10 Okay

Andrew

Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Andrew, Thank you for staying with us. We value your experience and appreciate your feedback. If there is anything specific you would like to share about your stay, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

4/10 Poor

Davina

Traveled with pets
Disliked: Amenities, property conditions & facilities
When I arrived to my room the curtain was in the chair next to the window. The rules for pets are ridiculous. What’s the point in staying there with pets if you can’t leave them in the room to enjoy the sites of the area? Obviously you can’t bring dogs to most of the attractions. Your dog has to be crated on the room. Who has room to travel with a crate? There are no do not disturb signs for the door. The parking is terrible. The parking lot is very congested. The vending machines were either empty or did not work. The jets on the hot tub did not work. Overall the hotel is very run down and needs updated.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Davina,We apologize for any inconvenience you may have experienced during your stay. Please note that our pet policy aligns with the safety and comfort of all our guests. We understand that exploring the area with pets can be challenging, but we believe in providing a peaceful environment for all our visitors. We appreciate your feedback regarding the curtain, parking, vending machines, and hot tub. We're constantly seeking ways to improve our facilities and services, and your input will help us in this process. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 Good

Daniel, lenoir city

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Negatives: The motel is very old and in need of an update. The mattress needs replaced. There was only a sheet and thin cover on the bed. Luckly, we had brought an extra blanket. The motel advertised wheelchair accessible and it is for the ground floor. There is no elevator and we were put on the 2nd foor. My wife is disabled and has trouble going up and down stairs. It would have been nice had their description stated no elevator, then i would have requested a room on the ground. The pet walk has bags and a can but there was poop everywhere. I couldn't walk my dog there because of it.There are no restaurant's. Requires a 10 minute walk into town. The soda machines were empty. Positives: The front dest personal was fantastic! Carla helped us take our luggage upstairs and even brought ice to our room. We had a room with a large 6 jet jacuzzi. The room was clean and even the floor. I spilled my drink at it took most of the towels to wipe it up. The towels were not black with floor grime like many, even upscale motels are. There is no exhaust fan in the bathroom. The motel is a partial walk downhill into Gatlinburg. You will enter at the upper end of town. Plenty of restaurants and activities to do in town. Friends that visit us and go to Gatlinburg have always returned. Winter time is not crowded but summer,it's difficult to walk down the sidewalks. We had our pet and this is perfect for pet owners.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Daniel, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our helpful staff and clean room with a jacuzzi. We apologize for any inconvenience you experienced regarding the outdated motel and lack of elevator. We understand the importance of clear communication and will make sure to review our descriptions to accurately reflect the accessibility options available. We will also address the cleanliness of the pet walk area and ensure that our soda machines are properly stocked. We hope you enjoyed your time in Gatlinburg and thank you again for your valuable input.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It out away from all the excitement and it's a great place just to relax
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello John,Thank you for choosing to stay with us and for highlighting our hotel as a peaceful retreat. We aim to provide a relaxing environment for our guests to unwind. We appreciate your feedback and hope to welcome you back in the future for another tranquil stay.

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Kelly,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back soon!

2/10 Terrible

Victoria

Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely rude staff and hot tub faucet was broken and sprayed water everywhere
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Victoria, We sincerely apologize for any inconvenience caused during your stay. Our team prides itself on providing exceptional service to our guests, and we regret that this was not your experience. Thank you for bringing the issue with the hot tub faucet to our attention, we will promptly address it to prevent any future occurrences. Please reach out to our management team directly with any further concerns you may have.

10/10 Excellent

Dr. Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable beds, spacious room. No charge for pets.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Dr. Karen,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel to be clean and comfortable, with spacious rooms. We're also glad to hear that our pet policy suited your needs. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheapest pet friendly rooms in Gatlinburg and within walking distance to everything and during the fall months you might see bears
Stayed 2 nights in Nov 2023
Response from Manager on Dec 16, 2023
Hello STEVE,Thank you for choosing our hotel for your stay in Gatlinburg. We're thrilled to hear that you found our pet-friendly accommodations and convenient location to be affordable and suitable for your needs. We appreciate your feedback and hope you enjoyed the opportunity to observe the local wildlife during the fall season. We look forward to welcoming you back in the future.

4/10 Poor

Esteban

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Manager on Dec 16, 2023
Hello Esteban,We appreciate you choosing our hotel for your stay. We regret to hear that your experience fell short of expectations. We encourage you to reach out to our hotel directly so we can address any specific concerns you may have had. We hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Rebecca

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Response from Manager on Feb 6, 2024
Hello Rebecca,We are thrilled to hear that you had an excellent stay at our hotel! We strive to provide exceptional service and a comfortable experience for all of our guests. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Rashawn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Manager on Dec 12, 2023
Hello Rashawn,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and are delighted to hear that you had a wonderful experience. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Jade

Liked: Staff & service
Disliked: Property conditions & facilities
Good price usually quite, but not always. The location is nice for waking around town. But the building itself is a little run down. Depending on what room they give you it’s nice.
Stayed 1 night in Nov 2023
Response from Manager on Dec 8, 2023
Hello Jade,We appreciate your feedback and are glad to hear that you found our hotel to be priced well and in a convenient location. We apologize if the appearance of our building did not meet your expectations. Please note that we offer a variety of room options to cater to different preferences. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Bobbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed on the backside. We were right at the forest. It was a nice view and creeks running below. The fireplace in the room was a nice touch.
Stayed 3 nights in Nov 2023
Response from Manager on Dec 5, 2023
Hello Bobbie,Thank you for taking the time to share your positive experience with us! It's great to hear that you enjoyed the scenic view of the forest and the soothing sound of the creeks. We're glad the fireplace in your room added to your overall satisfaction. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

2/10 Terrible

D. Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Manager on Dec 6, 2023
Hello D. Wayne,We're sorry to hear that your experience with our hotel did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly to discuss any concerns or issues you may have encountered during your stay. We strive to provide the best possible experience for our guests and would like to address any areas where we may have fallen short.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Anna,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. We strive to provide exceptional service and a comfortable environment for all our guests. If you have any further feedback or need assistance in the future, please don't hesitate to reach out to us.

6/10 Okay

arden

Traveled with family
Disliked: Staff & service, amenities
Very run down for the money. Toliert wobbled. Vent in bath room completely plugged wth dust dirt
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello arden,Thank you for sharing your feedback with us. We appreciate you bringing these concerns to our attention and apologize for any inconvenience caused. Please know that we value your input and will pass along your comments to our maintenance team for further review.

4/10 Poor

Joni

Traveled with family and small children, Traveled with pets
Disliked: Amenities, property conditions & facilities
Room was ok but bathtub faucet didn’t work and was only able to get super hot water for a shower. Left something in the room, called the motel and told them exactly where it was and they claimed it wasn’t there. Very disappointed in that as we were willing to pay to have the item shipped home. Properties around motel are under renovation or need to be renovated. Overall would not bad for the price. You get what you pay for.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Joni, Thank you for sharing your experience with us. We apologize for the inconvenience caused by the bathtub faucet and the issue with the missing item. We have taken note of your feedback regarding the condition of the surrounding properties for future improvements. If you have any further concerns, please feel free to reach out to our management team directly. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.

8/10 Good

Glenn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
everything good but the parking
Stayed 3 nights in Nov 2023
Response from Manager on Nov 28, 2023
Hello Glenn,Thank you for sharing your feedback with us. We appreciate your positive remarks about your overall experience. We understand that parking was not up to your expectations and apologize for any inconvenience caused. We highly value your suggestions and will forward them to our team for further improvements.

8/10 Good

Logan

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The bottom of the door to the room was cracked so flies and roaches were able to come into the room.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 25, 2023
Hello Logan, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Evelyn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No good
There is no cordiality upon arrival. The refrigerator didn't work, we reported it and they didn't come. The phone in the room didn't work either. The entrance through the vending machine, horrible. Loose cables and broken doors.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 24, 2023
Hello Evelyn, We apologize for the lack of cordiality upon your arrival and for any inconvenience caused by the non-functional refrigerator and phone in your room. We appreciate your feedback and will address these issues with our team to ensure a better experience for future guests. Regarding the condition of the entrance through the vending machine, we will also investigate and address any maintenance issues promptly. Thank you for bringing these matters to our attention.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello Elaine,Thank you for taking the time to share your feedback with us. We truly appreciate your high rating and we are delighted to hear that you had such a fantastic experience at our hotel. It was our pleasure to have you as our guest and we hope to welcome you back again soon for another exceptional stay.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and inexpensive
This was perfect for a what I needed. I just needed a place to sleep that was clean and had all the basic amenities so I could access the Smokies. It was perfectly clean and comfortable!
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Hello Adam,Thank you for sharing your positive experience at our hotel! We're delighted to hear that our clean accommodations and basic amenities met your needs during your visit to the Smokies. We take pride in providing a comfortable stay for our guests. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Shawn

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Room 122 had dog hair on the bathroom door. We didn’t have a dog. Mold on the ceiling in bathroom. Tub didn’t drain well, bathroom exhaust fan did not work, we turned the heater on and the smoke detector start beeping within 15 minutes. The Light above the sink did not turn on.
Response from Manager on Nov 16, 2023
Hello Shawn,We apologize for the inconveniences you experienced during your stay in Room 122. Our housekeeping team has been informed to enhance their attention to detail. To address the maintenance issues raised, we have scheduled the necessary repairs. Please rest assured, we take feedback seriously and strive to improve our guests' experience.

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Tina,Thank you for choosing our hotel for your stay. We're glad to hear that your experience was good. If you have any further feedback or if there is anything we can assist you with, please feel free to contact us. We appreciate your patronage.

4/10 Poor

Tina

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Needs updated... dark area...lady at the desk nice.. but roaches bad
Stayed 4 nights in Nov 2023
Response from Manager on Nov 12, 2023
Hello Tina,Thank you for sharing your feedback with us. We appreciate your kind words about our desk staff. We apologize for any inconvenience you may have experienced during your stay. We take reports of pests seriously and have addressed this matter with our pest control team. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Kelly

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Nov 12, 2023
Hello Kelly,Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We value all guest feedback and will use it to continually improve our services. Please reach out to our management team directly to discuss your concerns further.

10/10 Excellent

JANET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello JANET,Thank you for your glowing review! We're thrilled to hear that your experience at our hotel exceeded your expectations. We always strive to provide exceptional service and ensure that our guests feel pampered during their stay. We appreciate your feedback and hope to welcome you back soon for another unforgettable visit.

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
We were looking for a clean, convenient, inexpensive place to crash after exploring the Smokey Mountains during the day. This fit the bill. The room was very clean, and although its an older motel, the room was nicely maintained. The TV, mini-fridge and microwave all worked great. The bed was comfortable. It was quiet, and the staff was so friendly. We easily walked to restaurants nearby in the evenings, which was wonderful as parking can be difficult. Not a 5 star property, but it gets 5 stars.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 11, 2023
Hello JoAnn, Thank you for choosing our hotel for your recent stay. We are glad to hear that our clean and well-maintained room, along with the functional amenities, met your expectations. We take pride in providing a friendly and accommodating service to our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Lisandro

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It had roaches and flys
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Lisandro,Thank you for bringing this to our attention, and we apologize for any inconvenience caused during your stay. We strive to provide a comfortable and pest-free environment for our guests. We have shared your feedback with our team to address the issue accordingly.

2/10 Terrible

Enrique

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches on the headboard. Roaches o the bed. Stink like an a old dog that was never taking a shower. Leaky faucet and water was going all over the counter. Worst hotel I’d ever been on my life. For the it’s easy to say just “ tell us and we can change room”. In the middle of the night after a 14 hours drive, I have to pack again and move in the middle of the night. This hotel should be sit down by the city.
Stayed 7 nights in Oct 2023
Response from Manager on Nov 7, 2023
Hello Enrique, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.