Ratings based on 529 Verified Reviews

3.2 out of 5
68% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, Indiana

Perfect, perfect, perfect. I'll be back :)

Posted Jan 17, 2018
Pros: Close proximity to everything Gatlinburg, Smoky Mountain N.P. is literally right behind the motel, and the Gatlinburg Trailhead is just a block away.
Cons: Not visible from Parkway; if you're not used to the streets of Gatlinburg and/or not using GPS you might miss it. Wi-Fi was spotty to plain bad.
Location: Gatlinburg Trailhead, road to Ober, Marathon gas station & Cici's Pizza within two blocks. Parkway and all Gatlinburg stores & attractions very close.
My family group of 8 came down from Indianapolis early January to mainly snow tube & sight see, and we chose Motel 6 for our 2-night stay. Overall, it was a comfortable & satsisfying stay, and I would not only stay here again but I also recommend Motel 6 Gatlinburg to friends!
Comment from Hotel Management
Jan 19, 2018 by Manager, Hotel Management
We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Thank you for the feedback pertaining to our hotel. Please consider staying with us again so that we can have another chance to provide you with a superior experience.
2 out of 5
by A verified traveler from Mississippi

Don't bother....

Posted Jan 5, 2018
Pros: The location from the strip
Cons: The staff and cleanliness of the hotel rooms
Location: The location from the strip was great. But the surroundings are terrible! Old nasty run down hotels that crackheads live in with the cops coming by
My family and I have stayed before and loved it so we decided to stay again. This time was absolutely awful. The floors were disgusting and ruined several pairs of our socks, when we pulled the chair out there was a dirty sock in it, mold all over the ceiling, a ant on one of our pillows and stains on the sheets. The only good thing about this hotel was the proximity to the strip. It’s in a not so nice looking area and I was afraid to leave anything in my car or in the room. The other hotels immediately surrounding it are run down, not in operation and appears to be drug hotels. The sheriffs office was even next door one day searching for someone. I had to go to the front desk one morning and ask for more towels to which the female responded “I should have told her sooner and that it would be after 3 before she could get me any”. Funny because about 5-10 minutes after I returned to the room the “cleaning” lady brought in some towels and wash cloths. The saying is true “you get what you pay for”. Just do yourself a favor and pay a little more and stay somewhere nice.
Comment from Hotel Management
Jan 15, 2018 by Manager, Hotel Management
We always strive to give our valued guests a wonderful experience so thank you so much for the feedback regarding our room. We hope to see you again someday and to transform your opinion of our hotel and service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2018
I was pleased with the staff. They were very friendly and helpful when I asked them any questions.
Comment from Hotel Management
Jan 6, 2018 by Manager, Hotel Management
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff. We hope you'll return someday to see how we continue to grow thanks to valuable guest feedback.
2 out of 5
by A verified traveler from Ohio

Motel 6 in Gatlinburg TN

Posted Jan 4, 2018
Pros: The bed was comfortable but it didn't seem completely fresh. Pillows were stained and had an odor.
Cons: Definitely cleanliness.
Location: Close to Pigeon Forge. Tons of stuff to do.
We got in late our first night and staff was already gone for the day. My key was taped on the door with instructions to pay the next day. When I went to the office to take care of my bill the next day, I said the room was not the best. The desk clerk told me I could just go ahead and leave, threatened to make me leave. She said I was already complaining and I would be complaining the whole time. I told her she couldn't make me leave for voicing my opinion and she said yes she could. The floor in the room was filthy. I bought a mop, bucket and pine sol to mop it myself. There was no coffee maker or coffee, she said people steal things and that is why nothing was in the room. There were no Kleenex, shampoos, the only amenities were two little bars of soap. She also told me, "this is not Holiday Inn." There was a lot of trash piled behind an outdoor shed. We had travelled from Ohio and it was pretty frightening being threatened with getting kicked out. The only reason I chose them was they were the only pet friendly option in the area. I will never stay there again.
Comment from Hotel Management
Jan 8, 2018 by Brand Experience Team, Hotel Management
Dear Disappointed, Thank you for taking the time to share your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We apologize for any inconvenience or misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with your experience we have fallen short and would like to apologize for the service issues you experienced. Please know that the conditions you describe are atypical to Motel 6 standards for quality and we apologize for the inconveniences you describe. We encourage you to contact our Guest Relations Department to record the details of your visit to help us provide a better guest experience in the future.
2 out of 5
by A verified traveler

Close to downtown

Posted Nov 9, 2017
Pros: Walking distance to town.
Cons: Clean or update bathroom.
Location: Already said close to town.
Mold in bathroom. Toilet not locked down. No amenities,like shampoo. No tissues or phone. Coffee in lobby only. Smelled probably because pet friendly.
Comment from Hotel Management
Nov 10, 2017 by Manager, Hotel Management
Thank you for taking the time to share. We appreciate your feedback regarding our toilet. Insights shared by our guests are invaluable in our quest to always provide our guests with a memorable and enjoyable experience.
1 out of 5
by A verified traveler from local

Completely disappointed

Posted Nov 6, 2017
I booked this room a few days in advance when I arrived I was so disappointed that I tried to cancel my reservation and I'm still charged $80 for one of the biggest crap holes of a room I've ever seen in the heart of Gatlinburg. Shame on you Motel 6 . I hope I cancelled my credit card payment before it hit me.
Comment from Hotel Management
Nov 8, 2017 by Manager, Hotel Management
We appreciate the time you have taken to bring to our attention your feedback with regards to our room. We wish all guests to have a convenient and accommodating experience, and we thank you for sharing your constructive review.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cold Spring KY

This location is only going to get better!

Posted Oct 24, 2017
Pros: Great location, friendly staff, beautiful room.
Cons: Renovations are obviously being worked on in certain areas, room picked up a lot of noise, a list of delivery restaurants in hotel room would be nice
Location: Great distance to the national park, within walking distance of most of the Gatlinburg Parkway. Close gas station, restaurants, and attractions.
We had a wonderful stay at this location. The property is being renovated but the room that was provided to us was absolutely beautiful - the decor was very warm and inviting and the room had a lot of little features (separate reading lights that my husband and I could reach individually which is saying something because I'm quite short!) that made it well worth the stay. The bed was comfy but not the most comfortable I've ever slept on. Housekeeping and individual staff were both very friendly. Please be aware if you travel here though that they most likely will not be able to provide an early check in which I think is a disappointment. Parking was good -- the area felt mostly safe although I wouldn't wander around too much late at night. My only complaint isn't really anything that the hotel can fix but there can be a lot of noise from other guests and from trash pick up. Also, the peep hole on the door is at an insane height! My husband could see through but I couldn't. However, not really a big deal since you can just look through your curtains and see who is out there, lol. Good walking distance to most of the Gatlinburg Parkway and most attractions. Fantastic distance to the national park. Maps in the rooms need to be updated to include vending machine locations -- although I found them on my own on the first floor. No hairdryer in the room but I brought my own so I wasn't inconvenienced. Some nice shampoo / conditioner / body wash would be appreciated!
Comment from Hotel Management
Oct 26, 2017 by Manager, Hotel Management
We appreciate your rating of our hotel. Thank you for being a valued guest and for providing us the feebdack regarding our staff and bed. I do hope you'll return so that we can surpass your expectations of service and accommodations.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Alexandria

Nice location ,

Posted Oct 20, 2017
This is a nice place to stay . It's close to Main Street Gatlinburg , the trolley stops at the corner of the parking lot if you don't feel like walking . The check in person is very friendly and cheerful. We never had a problem which was great. Our only disappointment was that we never got to see a bear.....next time
Comment from Hotel Management
Oct 25, 2017 by Manager, Hotel Management
Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses so thank you for the comments regarding our parking and parking. Please do come see you again soon!
1 out of 5
by A verified traveler from Georgia

Nasty

Posted Oct 18, 2017
Pros: Nothing
Cons: Housekeeping
Location: Location was great
We stayed at motel 6 in Gatlinburg tennesse the room was filthy floors were really nasty mold in toilet smelled of urine and the blankets on the bed was like a stiff horse blanket the place was disgusting
Comment from Hotel Management
Oct 20, 2017 by Brand Experience Team Member, Hotel Management
Dear Helen, Thank you for your feedback. We are committed to delivering a clean, comfortable room and apologize for any failure during your recent stay. Please know the conditions you describe are an exception to our guest commitment and as such, we apologize for the inconveniences you describe. We encourage you to contact our Guest Relations Department to record the details of your visit to help us provide a better guest experience.
4 out of 5
by Steven

Typical motel 6

Posted Oct 11, 2017 on Hotels
Older motel needing renovation. Low end area of town but convenient to walk main area. Staff was friendly and very helpful. Very dog friendly. Room wasn't too clean. Wi-Fi worked good. They let me check in early. For the money it was OK.