Ratings based on 779 Verified Reviews

3.2 out of 5
68% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent motel for the money

Posted Aug 30, 2017
Staff was very nice, older motel that could use some updates, floors in room, need mopped more often, but in regards to that, I only saw 2 people the whole week, to clean all the rooms, they could use more help, mattresses were very hard, (my preference a little soft), but just to have a place to sleep, overall not bad!
Comment from Hotel Management
Sep 5, 2017 by Manager, Hotel Management
We appreciate your recent feedback. We take comments from our guests very seriously, as our goal is to always improve on meeting and exceeding our guests' expectations. We will make sure we earn your overall satisfaction on your next stay with us.
4 out of 5
by A verified traveler from Lancaster PA

Watch out for bears

Posted Aug 22, 2017
We were leaving early in the morning and there was a bear right outside our door eating garbage
Comment from Hotel Management
Aug 28, 2017 by Manager, Hotel Management
Thank you for your recent feedback. I am sorry for the not very pleasant surprise outside of our hotel as you were leaving. Your feedback will be shared with our team for reference and immediate attention.
3 out of 5
by A verified traveler from Nashville

Great people, shabby facility

Posted Aug 21, 2017
Pros: Location
Cons: Physical facility 20 years overdue for a reno.
Great staff. Physical facility is run-down and shabby, interior and exterior, including the parking lot. Looks about 20 years overdue for a reno.
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
It is heartwarming to learn that you were pleased with the services from our staff on duty. Your feedback will be shared with our management team for reference. It is based on feedback such as yours, that we are able to further identify issues in terms of our service and accommodations. Thank you again and we look forward to having you back to our hotel in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from NC

Don't judge a book by its cover!

Posted Jul 2, 2017
When first arriving we wanted to turn and go the opposite direction. There is 2 old motels close by remodeling so it gives this motel a bad rep. Since they had already charged us for the 1st night we checked in. The lady at the desk was very friendly. The room had recently been updated with good air conditioning, flat screen TV, fresh paint and linens. The bathroom is really small and the water temps were backwards but we figured it out. We wasn't impressed with the "balcony". It was very dirty. The view was of a neighboring hotel parking deck. The pool was in a shaded area so my kids loved not being in direct sun but it was also very cold. You have to walk down a pretty steep hill to downtown but its not too far. We would stay again!
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
Thank you for your review. We are pleased that we will be able to change your initial opinion of our hotel by impressing you with our staff service and updates in our accommodations. I do hope that you will give us another chance in the very near future and we look forward to your next visit.
2 out of 5
by A verified traveler

DON'T stay here

Posted Jun 30, 2017
I had booked 3 nights and left after 1 - door didn't close properly -felt unsafe - floor was filthy - front desk attendant was odd, almost threatening about my pet
Comment from Hotel Management
Jul 9, 2017 by Manager, Hotel Management
I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Your words mean a lot to us and will help us to recognize our strength and improve upon our weaknesses .I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for your convenience in future visits.
2 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

First impression - SCARY

Posted Jun 29, 2017
Pros: Our room was wonderful. Loved laminate flooring instead of carpet.
Cons: The entire outside needs overhauled. I would replace the carpet in the lobby ASAP.. totally black.
Location: Within a 3 minute stroll to the parkway..
Driving up first impression was scary.. However, our room was newly remodeled and wonderful. Laminate flooring. New bedding and furniture. Clean. However, outside of the hotel is in poor condition. Some room numbers are pieces of paper. Trash. Needs power washed all over. One hallway was full of old tvs and broken furniture. Lobby carpet filthy. 2nd floor landing used to be breakfast area and is now for storage of boxes.. very tacky looking. Broken tv and vcr hanging from wall in this area. Whole exterior needs to be scrubbed. I peeked at the pool area and it did appear to be in better condition, but did not inspect closely. Some rooms are remodeled and some are not. I would ask to see the room before paying if I stayed here again.
Comment from Hotel Management
Jul 9, 2017 by Manager, Hotel Management
We are very sorry to hear that you experienced such unusual circumstances and inconveniences during your stay with us, especially that we were not able to address the issues right away. Thank you so much for bringing this matter to our attention I want to assure you that we are thoroughly investigating this claim and we are taking the necessary precautions to ensure that nothing is missed.We hope to have another chance to impress you in the future and experience the improvements we have made with our service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2017
Really enjoyed our stay. Just right for what we were looking for this trip.
Comment from Hotel Management
Jun 30, 2017 by Manager, Hotel Management
Great to hear that you enjoyed your recent stay here at Motel 6 Gatlinburg Smoky Mountains. We appreciate you giving your feedback, and hope to see you again soon. Kind regards.
4 out of 5
by Heidi

Posted Jun 21, 2017 on Hotels
It was a decent hotel but we did have anta on the floor and found a few in the bed. Other than that it was pretty clean for the most part and nicely located.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 21, 2017 on Hotels
3 out of 5
by Neva

This traveler left a rating score only Posted Jun 21, 2017 on Hotels