Ratings based on 608 Verified Reviews

3.7 out of 5
77% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Very nice stay

Posted Dec 12, 2017
Not sure when it was remodeled but it's much nicer. Staff persons were super friendly.
Comment from Hotel Management
Dec 14, 2017 by Director of Sales, Hotel Management
It is a pleasure to read your fantastic review of the Quality Inn Creekside Creekside - Downtown Gatlinburg. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Nicole Sins, Director of Sales, Quality Inn Creekside
4 out of 5
Recommended
for Everyone
by A verified traveler from peoria, il

Posted Dec 11, 2017
Pros: the rooms are very clean, beds comfortable, and the views were amazing. it was a nice place to spend a night at.
close enough to the main road that walking was made easier, a lot of shops and places to eat. and even a bear appearance right off the balcony of our hotel. the staff was very helpful with any needs, and the rooms are very clean and comfortable for a good nights rest.
Comment from Hotel Management
Dec 14, 2017 by Director of Sales, Hotel Management
Jodi, thank you for choosing the Quality Inn Creekside Creekside - Downtown Gatlinburg. We are happy you loved your beautiful room with comfy bed and that our location was perfect for your needs. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Nicole Sins, Director of Sales, Quality Inn Creekside
3 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga

Convenient location with comfortable bed

Posted Dec 9, 2017
Updated room furnishings. Bathroom needs attention.
Comment from Hotel Management
Dec 10, 2017 by Director , Hotel Management
Thank you for being our guest. It’s nice to know our location was convenient for your needs and that you liked our cozy beds. Also, your feedback about our facilities is being shared with the appropriate individuals as we plan for future upgrades. We hope to have the honor of hosting you again soon. Nicole Sins, Director of Sales, Quality Inn Creekside
5 out of 5
Recommended
for Everyone
by A verified traveler from Antioch, IL 60002

Nice hotel in the middle of town - very convenient

Posted Dec 5, 2017
Pros: Location and setting
Cons: no
Location: Heart f everything
Beautiful setting-took lots of pictures. Enjoyed the stream that went down the middle of the grounds. Walk to everything in town.
Comment from Hotel Management
Dec 6, 2017 by Director of Sales, Hotel Management
John, we appreciate the terrific review of Quality Inn Creekside Creekside - Downtown Gatlinburg! Thank you for sharing that we are within walking distance to so many restaurants, shops, and attractions. We are happy you enjoyed your visit and hope you will come back to see us again. Nicole Sins, Director of Sales, Quality Inn Creekside
3 out of 5
Recommended
for Everyone
by A verified traveler from west Alabama

Nice hotel and staff, wonderful breakfast

Posted Nov 22, 2017
Nice convenient hotel. Office staff (Nancy) very helpful. Needed to be closer to elavator. Reasonable rates for 4 nights stay. Morning breakfasts were great. Enjoyed the fireplace and the balcony. The biggest problem we had was inadequate interior lighting. There was no overhead lightning or lamplight for the table or closet area. Very frustrating having to use a flashlight to locate clothing for the next days activity. Only beds made daily. No vacuuming or thorough bathroom cleaning on a daily basis. Even with that, we would come back. Just would plan to bring a portable light.
Comment from Hotel Management
Nov 23, 2017 by Director of Sales, Hotel Management
Marilyn, thank you for choosing our hotel and for your review. We are pleased to read you had an overall pleasant stay and were impressed with the service provided by Nancy. However, we are sorry for the inconvenience you experienced in your room. We will be sure to share your concerns with the management to see where we can make improvements. We appreciate you bringing this to our attention and look forward to serving you better in the future. Nicole Sins, Director of Sales, Quality Inn Creekside
4 out of 5
Recommended
for Everyone
by A verified traveler

Great facility and location.

Posted Nov 22, 2017
Loved the hotel itself and the location but the WiFi wasn’t too great and the day we were to check out we had staff trying to get in our room 3 different times starting at 9am when check out was at 11.
Comment from Hotel Management
Nov 22, 2017 by Director of Sales, Hotel Management
Thank you for being our guest at Quality Inn Creekside Creekside - Downtown Gatlinburg. We are glad to know you enjoyed your overall time with us and were impressed with our convenient location, but we are sorry that we missed meeting some of your expectations. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We appreciate you choosing us and hope to have the opportunity to serve you better in the future. Nicole Sins, Director of Sales, Quality Inn Creekside
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Close hotel to strip

Posted Nov 21, 2017
Older hotel in good condition. I had two disappointments which included the breakfast area. We went down for breakfast on Monday morning and it was so packed that we left and went and had breakfast down the road. The seating isn't enough for all the guest they have there. Tuesday morning we went earlier and didn't have an issue. So if you stay there, go eat early like 7:30. The gas fireplace wasn't turned on so a little let down. Overall, hotel was convenient to the strip for walking.
Comment from Hotel Management
Nov 22, 2017 by Director of Sales, Hotel Management
April, thank you for including the Quality Inn Creekside Creekside - Downtown Gatlinburg in your travel plans. We are glad you had a comfortable stay and that our location was the highlight of your visit. Your feedback gives us the information we need to better serve our guests and is much appreciated. We hope to have the pleasure of hosting you back soon. Nicole Sins, Director of Sales, Quality Inn Creekside
3 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Nov 20, 2017
This hotel was in a great location to downtown Gatlinburg. The view from the balcony of the creek flowing was wonderful. Other than the gas log fireplace that we actually enjoyed, the room was average. What I did not like was how the office and breakfast area was in a separate building and you had to go outside and walk across a bridge to get to it. The breakfast was also sub-standard and not very good. Overall it is still a good place to stay if the price is right.
Comment from Hotel Management
Nov 21, 2017 by Director of Sales, Hotel Management
Thank you for your feedback. We are happy you had an overall good stay and that our location was perfect for your needs. However, I am sorry for any inconvenience you had while here. We hope to have the pleasure of hosting you back soon. Nicole Sins, Director of Sales, Quality Inn Creekside
3 out of 5
by A verified traveler

Mountain Climer

Posted Nov 13, 2017
Pros: the housekeeper waqs friendly, Liked that my room was near the elevator
Cons: offer golf cart ride back to the lobby for breakfast a block away. Offer golf card ride up and down the hill to your room etc.
Location: location terrible - plenty of things to see and do ---just you can't hardly walk to them due to the location of the motel.
the motel itself was fine. It was the location that was not good. On top of a big steep hill. The whole point in going to Gatlinburg was to attend show at the convention center. But the motel was up a big steep hill. I might have been able to walk down the hill to all the activities but no way could I have climbed back up the hill. Would need to be young and fit for this .I am neither. So even though the convention center was only about 3 doors down the street. I drove down the hill and paid $10 to park on flat land, then walked across the street to the convention center. Won't be doing that again ! Looked like they might have offerred a continental breakfast, but would have had to drive back to the lobby which is a block away from motel room.
Comment from Hotel Management
Nov 16, 2017 by Director of Sales, Hotel Management
We appreciate you sharing your experience of your stay with us. Thank you for highlighting that you liked our housekeeping service. However, we're sorry to read that you did not like our location. We value your business and hope you will give us the return visit. Nicole Sins, Director of Sales, Quality Inn Creekside
3 out of 5
Recommended
for Everyone
by A verified traveler from Prague

Adequate lodging for a traveler on a budget

Posted Nov 5, 2017
PROS: friendly staff, available parking, location. CONS: the bed / mattress was way too soft, decor dated. The hotel is fine if you can get a good rate.
Comment from Hotel Management
Nov 6, 2017 by Director of Sales, Hotel Management
Tomas, thank you for your feedback. We are glad you had an overall good stay and that you liked our courteous service. However, I am sorry we missed meeting some of your expectations and for any inconvenience you had while here. We hope you will give us another chance to provide you with a much better experience. Nicole Sins, Director of Sales, Quality Inn