Ratings based on 1,712 Verified Reviews

3.6 out of 5
73% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2018
Hotel staff was very friendly, room was clean and comfortable and only a short walk from downtown Gatlinburg
Comment from Hotel Management
Jan 8, 2018 by Laura, Guest Service Manager, Hotel Management
Thank you for reviewing River Edge Motor Lodge. We appreciate your wonderful comments about our friendly hotel staff and our clean, comfortable rooms. We hope you will stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hanceville, Alabama

Newly remodeled rooms

Posted Jan 2, 2018
Pros: Cleanliness of the room.
Location: The location was great! It is two blocks from the Gatlinburg Parkway and in walking distance of attractions and restaurants.
We had a nice stay at River Edge Motor Lodge. The room was newly remodeled and clean. The staff was friendly. They are still in the process of remodeling the lobby and breakfast areas.
Comment from Hotel Management
Jan 7, 2018 by Laura, Guest Service Manager, Hotel Management
Thank you for reviewing River Edge Motor Lodge. We appreciate your great comments about our clean, updated rooms and our friendly staff. We enjoyed hosting your nice stay, and we hope you will stay with us in the future and see our remodeled lobby and breakfast areas.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2018
super nice folks rooms were nice beds were actually comfortable which wasnt expecting them to be
Comment from Hotel Management
Jan 7, 2018 by Laura, Guest Service Manager, Hotel Management
Thank you for reviewing River Edge Motor Lodge. We appreciate your wonderful comments about our super nice staff and our comfortable beds. Like yourself, our guests are always commenting to us about how comfortable our beds are. We hope you will stay with us in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cullman Al

Hotel is within walking distance to downtown.

Posted Jan 1, 2018
Excellent hotel with very friendly staff. Rooms are clean and bed is very comfy. Only complaint would be no or very little internet service at the hotel. Other then that hotel is awesome!
Comment from Hotel Management
Jan 7, 2018 by Laura, Guest Service Manager, Hotel Management
Thank you for reviewing River Edge Motor Lodge. We appreciate your feedback, especially about our great rooms and our very friendly staff. Our staff is dedicated to ensuring every guest feels welcomed from the minute he or she walks through the door. We hope that you brought your issue about the internet to the attention of our staff. We enjoyed hosting great stay, and we look forward to your next stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Gatlinburg

Posted Dec 30, 2017
Close and convention to everything in Gatlinburg! Rooms were clean and just what we needed for our family of 5!
Comment from Hotel Management
Dec 30, 2017 by Laura, Guest Service Manager, Hotel Management
Thank you for reviewing River Edge Motor Lodge. We are appreciate your wonderful comments about our nice hotel and convenient location. We are so fortunate to have this great location within easy walking distance to downtown. We are so glad that we got to host your family of 5, and we are looking forward to your next stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from mount juluet,tn

Posted Dec 30, 2017
Nice hotel and great staff..!!!! Will definitely stay here again.
Comment from Hotel Management
Dec 30, 2017 by Laura, Guest Service Manager, Hotel Management
Thank you for reviewing River Edge Motor Lodge. We appreciate your great comments about our hotel and our staff. Our staff is dedicated to making sure every guest has a welcoming experience from the minute he/she walks in. We enjoyed hosting your wonderful stay, and we are looking forward to your future stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Dated but very comfortable.

Posted Dec 16, 2017
Took a two day trip for shopping. Had easy access to evetything.
Comment from Hotel Management
Dec 16, 2017 by Laura, Guest Service Manager, Hotel Management
Thank you for reviewing River Edge Motor Lodge. We appreciate your feedback. We so glad that you like our location and found our rooms very comfortable. We are still in the process of renovating the entire property. We hope you will stay with us in the future and see all the wonderful improvements have made.
2 out of 5
by A verified traveler

Not what I expected!

Posted Dec 12, 2017
Was not pleased that we couldn't even smoke on the balcony but I was told that I could go set in my car and smoke. I understand not in the room but the balcony??? The elevators need remodeled. They shook ever time we used them.
Comment from Hotel Management
Dec 16, 2017 by Laura, Guest Service Manager, Hotel Management
Thank you for reviewing River Edge Motor Lodge. We appreciate your feedback. We hope you enjoyed staying in our newly remodeled rooms. We are still in the process of renovating the entire property, including the elevator and interior stair-well area. Because of our renovations, we have become a non-smoking hotel, limiting the locations where one can smoke in order to keep the rooms smoke free. We hope that, in spite of this inconvenience, you give us another chance and see the wonderful improvements we have made to the entire property.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seneca, SC

Close to downtown

Posted Dec 8, 2017
Pros: large room and fireplace
Cons: Better breakfast
Very large room, loved the fireplace!!! Warm and inviting. The only 2 things I would change is the breakfast and we had little tiny flies in our bathroom (alot of them) not just a few. Close to downtown and all the shops. We would stay again.
Comment from Hotel Management
Dec 9, 2017 by Laura, Guest Service Manager, Hotel Management
Thank you for reviewing River Edge Motor Lodge. We appreciate your feedback about your stay. We are glad you loved our spacious renovated rooms. We are still in the process of improving the entire property, including our breakfast selection. Thank you for bringing to our attention about the tiny flies in your bathroom. We hope you informed are staff so that we could address quickly address the issue for you. We enjoyed hosting your Gatlinburg stay, and we hope you will stay with us in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

River Edge Not So Much Motel

Posted Nov 27, 2017
Pros: I liked the location, the balcony, the fireplace, and the beds.
Cons: Better room security. The electronic locks on the doors were adequate, however the doors and door frames need to be replaced.
We enjoyed our stay in Gatlinburg. The area is fast returning to normal after the fire, and many of the homes and businesses are returning. Our only complaint was our room needed a good sweeping. The beds were great, and we especially enjoyed the fireplace. Also, the room could have used a suitcase stand, and a bigger TV. We wouldl book with this motel again.
Comment from Hotel Management
Nov 28, 2017 by Laura, Guest Service Manager, Hotel Management
Thank you for reviewing River Edge Motor Lodge. We appreciate your feedback and wonderful comments about our good location and great beds. We are still in the process of renovating the entire property, including the exterior doors. We will address your complaint with our housekeeping staff. We enjoyed hosting your Gatlinburg trip, and we look forward to hosting you in the future.