Ratings based on 969 Verified Reviews

3.6 out of 5
73% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Hickory,NC

Weekend in Gatlinburg

Posted Sep 13, 2017
The staff was excellent. The motor Inn was clean, quite, and right on the river with a private balcony. The price was great. The only negative, was the housekeeper didn't leave enough towels or wash clothes after me asking for her to leave extra. And she didn't sweep the floor. I'm sure your asking how do I know that. My Aunt spilled a bag of chips the night before we got up as much as we could. You could see the crumbs still in the floor. I'm not complaining just letting you know in advance. We had a pleasant stay and no problems. We would stay again.
Comment from Hotel Management
Sep 24, 2017 by Tyler, Hotel Management
We are so glad you enjoyed your weekend in Gatlinburg. I am so sorry your housekeeper did not fulfill your request for extra towels and also apologize that she did not properly sweep during your stay over service. We will address these issues with our team and appreciate your feedback.
2 out of 5
by A verified traveler from DC

Rocky Waters has been part of my family since 1980

Posted Aug 26, 2017
Pros: Balcony
Cons: Everything. Internet access was terrible enough that I had to buy an AT&T access point. No towel racks. No soap holder.
We stayed at Rocky Waters from 1979-1986 every spring when I was a kid. I loved it. For Eclipse 2017 weekend I thought I won the lottery. It was inexpensive for a hotel in the area when I booked it last year. Internet access - Your Verizon phone will not work here, Rocky Waters Internet never works. Buy an AT&T hotspot. Do not expect Internet access at this hotel, it doesn't work. Rocky Waters still has private balconies over the river, which is just the greatest thing ever. There's nothing like sleeping with the sound of water dribbling over rocks, nor is there anything like waking up to it. The hotel is right on the river. It's beautiful. The rest of the experience is awful. I will list things you won't find at Rocky Waters room 124: Unicorns, Internet access, soap trays in the shower, shower curtains, towel racks, carpet, iron,a balcony table, and any HD TV show. There's cable on a flat screen TV you'll watch in a small box because they don't pay for the HD package. I've often wondered how "Hotel Manager" is such an important job that it warrants entire categories on job sites, but now I understand. My room was completed by someone who has never been to a hotel. The bathroom had no towel racks. The shower had no soap rack.I had to buy my own soap rack. As a further insult, there was a placard saying "Please hang your towels on the rack so we don't wash them to save the environment" - there were no towel racks. I hung them on the dress rack hangers near the door.
Comment from Hotel Management
Aug 30, 2017 by Tyler, Hotel Management
I am so very sorry that your bathroom was not properly equipped with a towel rack. Please accept our apologies and we will have maintenance address these issues immediately. We are also very sorry that the internet was not working in your room and will check the router closest to your room. We appreciate your staying with us for so many years and are sad that this trip for the very special Eclipse left you with a negative impression. Please know we do appreciate your feedback and are remodeling the property extensively this winter. We hope you will give us another chance to win you over next year.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Old school over looking the river!

Posted Aug 23, 2017
Had a little opportunity with the room we 1st checked in, staff assisted quickly to rectify the situation.
Comment from Hotel Management
Aug 30, 2017 by Tyler, Hotel Management
Thank you so much for your review and for brining your issue to our attention so quickly. We appreciate your business and hope you will visit us again in the near future!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Good for the price and location. Nothing fancy but it is adequate
Comment from Hotel Management
Aug 30, 2017 by Tyler, Hotel Management
We are glad you found our inn a great value. Thank you for staying with us and sharing your feedback.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 22, 2017 on Hotels
5 out of 5
by Miguel

Great balcony view for an affordable price

Posted Aug 16, 2017 on Hotels
The room was clean, comfortable, and HUGE. The balcony facing the river was relaxing. The 1/2 a mile from the Gatlinburg strip was a surprising bonus (just far enough from the noise, but close enough to walk). I wish we stayed longer than 1 night.
Comment from Hotel Management
Aug 30, 2017
Thank you so much for your wonderful five star review. We are so happy you enjoyed your visit with us and appreciate your sharing your positive comments. Please come see us again when you can stay longer!
4 out of 5
by Gregg

Better then thought

Posted Aug 14, 2017 on Hotels
Bed was amazing so comfortable. Wifi never worked. But close to everything and far enough away from all the noise. Balcony alone overlooking the river was awesome
Comment from Hotel Management
Aug 30, 2017
It is great to hear you enjoyed your bedding and had a nice visit. Thank you so much for staying with us and for your kind words! Have a great fall!
4 out of 5
Recommended
for Everyone
by A verified traveler from Western North Carolina

Nice hotel with river view

Posted Jul 25, 2017
Nice clean room. Only problem was wifi didn't work because we were in very last room from lobby. Note that breakfast and the pool is at their sister hotel which is probably a 10 minute walk. Staff was nice and helpful.
Comment from Hotel Management
Aug 30, 2017 by Tyler, Hotel Management
Thank you for your feedback. We will certainly check the router down on the end of the building and apologize for the issues. Thank you so much for staying with us!
4 out of 5
by Alton

This traveler left a rating score only Posted Jul 24, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017 on Orbitz
Loved the balcony on the creek and the trolley stop out front.
Comment from Hotel Management
Aug 30, 2017 by Tyler, Hotel Management
Thank you so much for staying with us and for taking the time to write a review. We are glad you took advantage of the local trolley and hope to see you again in the near future!