Ratings based on 977 Verified Reviews

3.6 out of 5
73% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from mississippi

Posted Nov 16, 2017
Very good location if doing things in pigeon forge
Comment from Hotel Management
Nov 20, 2017 by M, Hotel Management
Dearest Guest, Thank you for your feedback! Our guest truly love our great and convenient location to all of the fun in the Great Smokey Mountains
4 out of 5
Recommended
for Everyone
by A verified traveler from Shepherdsville KY

Decent place to stay

Posted Nov 13, 2017
Older hotel but was clean and comfortable. Walking distance to everything downtown.
Comment from Hotel Management
Nov 20, 2017 by M, Hotel Management
Thank you for your feedback
4 out of 5
Recommended
for Everyone
by A verified traveler from SSM, Michigan

Hidden Gem but be careful with your parking spot!

Posted Nov 3, 2017
Pros: The private balconies and the comfortable beds.
Cons: The evening clerk could be more attentive or polite... or care about anything at all ... Also, the parking turned into a headache due to lack of space
Location: It's very close to downtown Gatlinburg AND on the road out the Pigeon Forge! 8 minute trip to PF.
My mom and I were on a quick trip to Gatlinburg and randomly selected this hotel. What a hidden treasure! Nestled between some larger chain hotels, this place could get lost in the shuffle. It's off the main road squished up to the river but really, its almost to downtown Gatlinburg. Luckily, the road is also the main road to Pigeon Forge which was great since we were there for Dollywood. Easy access to anywhere! Dont be surprised. Its an older hotel and it definitely looks it. Mom joked it was young during the Eisenhower administration BUT the room was clean, didnt smell bad, and was comfortable. Every room has a private balcony overlooking the river (which was my favorite thing). The beds in this place were amazing. So comfy I didnt want to sight-see, haha. Combine a comfy bed with the sounds of the river and youve got a recipe for naps. It rained while we were there so the river got very loud . . . which I loved. The river also drowned out the traffic noise so, bonus! The parking system was my biggest complaint. They have no extra parking and every room gets one spot. We had the problem where someone messed up the parking for 4 rooms and we had to get the clerk (who was not very friendly and may not like talking to women) to help us. It was a huge inconvenience. So if you stay here dont be "that guy" and mess up everyone's day. I do hope to stay there again. I was very happy with my experience!
Comment from Hotel Management
Nov 22, 2017 by M, Hotel Management
Dearest Guest, Thank you for your feedback. We apologize for the parking inconveniance. We will speak to our team regarding our parking arrangements
4 out of 5
Recommended
for Everyone
by A verified traveler from NASHVILLE TN

Comfortable and relaxing

Posted Oct 31, 2017
Enjoyed the back balcony rooms were very spacious and clean staff at front desk courteous and kind would definitely recommend this Hotel to family and friends will definitely come back with my family to stay again
Comment from Hotel Management
Nov 20, 2017 by M, Hotel Management
Thank you for the feedback and pictures!! We can't wait to see you all again
5 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

right on the river, great view , relaxing sounds

Posted Oct 24, 2017
Pros: location
Cons: on site breakfast
Location: easy in and easy out. some neat shops close and good trout restaurant
great stay we will be back ,love the river sounds and wildlife, (ducks,birds, fish,)
Comment from Hotel Management
Oct 30, 2017 by Tyler J, Hotel Management
Thank you so much for staying with us. We are glad you loved the wildlife and appreciate your giving us a five star review. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bristol,Tn.

We enjoy the balcony over the water.

Posted Oct 24, 2017
Pros: location and friendly staff.
Cons: Cosmetic issues and electrical issues that could be dangerous to elderly or children.
Location: Location is good & everything is close by.
Room 116 had two electrical outlets with no cover. Could shock a child if they stuck something in them or fell against the socket. Lights going up the ramp have no covers just open bulbs. Concrete walk has cracks and concrete missing could be a trip hazard! All these things could be fixed with little effort. Staff was friendly and helpful which is a plus!
Comment from Hotel Management
Oct 30, 2017 by TylerJ, Hotel Management
Thank you so much for your review and valuable feedback. We will share your comments with our maintenance team and address these issues immediately. We are so happy you enjoyed our location and hope to see you again during your next trip to our area.
3 out of 5
by A verified traveler

Posted Oct 21, 2017
The creek was pretty but don't stay here just for that because you cant hear it. TThe hotel is close to the road and you can hear cars all night. The guy at the desk couldn't even take the time to look up at me when i asked a question. Parking was tight even though you had assigned spot.
Comment from Hotel Management
Oct 30, 2017 by Tyler J, Hotel Management
Dear Rodney; We are so sorry you did not enjoy your room location and had issues with noise. Please accept our apologies! We do appreciate your feedback and will share it with our team.
3 out of 5
by A verified traveler

Posted Oct 11, 2017
Parking spaces are to small unless you drive a compact car
Comment from Hotel Management
Oct 14, 2017 by TJ, Hotel Management
Thank you for staying with us. I am so sorry you had challenges with parking and apologize for the inconvenience
3 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Posted Oct 9, 2017
Comfortable bed. Nice view out back. Staff recommended a great restaurant for dinner. Convenient location.
Comment from Hotel Management
Oct 14, 2017 by TJ, Hotel Management
Thank you for the review and for staying with us! I am so glad you enjoyed the dining recommendation and our location. We hope to see you again soon!
2 out of 5
by A verified traveler from new york

Nice area but hotel not clean

Posted Sep 16, 2017
Nice area and people but hotel not clean . Too many mountains and the weather was amazing. I like watching water full
Comment from Hotel Management
Sep 24, 2017 by Tyler, Hotel Management
I am so sorry to hear your room cleanliness was not up to par. Please accept our apologies and thank you for sharing your feedback.