Ratings based on 2,804 Verified Reviews

3.4 out of 5
69% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2017
Convenient location., staff extremely nice. Beds were terrible. Way too hard.
1 out of 5
by A verified traveler from Dayton,Ohio

worst hotel ,we took pictures,

Posted Oct 1, 2017
Pros: It was at the edge of town near Roaring Fork
Cons: Call the health department & have the hotel inspected & maintenenced & exterminator to get rid of insects & mold removed
Location: Right down the road your in the hub of everything in Gatlinburg--parking is poor---ride the trolley if you want to get around easily
We had paid for 4 nights at the Sidney James in Gatlinburg, we left in less than 24 hours. The lady at the check in desk was very nice when we checked in & equally as nice when we told her we were leaving & wanted 2 nights refund [ it was not her fault ] . We checked in about 7:30 monday night and left about 6:30 tuesday night. The final straw was the roach that was crawling across the wall. The night we got there we killed a silverfish on the dresser. There was black mold across the top of the patio door. The patio door would only open about half way & was corroded. The patio looked like it had not been swept all year. The hotel needs examined by the health department. The tub/shower area was covered in black mold, the floor behind the bathroom door and against the tub was covered in black mold & dirt. Bathtub handles so loose they nearly fell off in our hands. When you sat on the toilet, it wobbled like it would fall over. We stayed that first night because we had traveled all day, hiked the Smokeys all day tuesday, and thought we would come back for a nap & supper when the roach ran across the wall. We packed up, told the lady at the front desk everything that had happened. I told her we took pictures if she wanted to see them, she apologized and asked if we wanted a different room, we thanked her, but said we were going elsewhere, she understood and refunded 2 nights for us. We will NEVER go there again. Rented at another area hotel for the other 3 nights.
4 out of 5
by A verified traveler from Whitesville, KY

Creek side

Posted Sep 28, 2017
Pros: Location, outside/inside pools
Cons: General maintenance, ceiling light but no switch or the bulb was out.
Location: Was within walking distance of downtown or catch a trolly right out front 50 cents
I requested a room with a balcony/creek side and they delivered. Enjoyed watching the bears getting a drink and eating berries. Great location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Somewhat dated but very comfortable.

Posted Sep 27, 2017
We thoroughly. enjoyed our 4 night stay in a. jacuzzi suite. 2 jets were not working but not a problem. Staff very responsive. Plan to return. A bit of a walk to town but doable. If you're heading east when you leave take the Historic Nature Trail. Beautiful drive.
4 out of 5
Recommended
for Everyone
by A verified traveler from London, KY

Great price, excellent view!

Posted Sep 20, 2017
My wife and I was looking for a hotel quickly, and found this one for around $45.00 after taxes!
4 out of 5
Recommended
for Everyone
by A verified traveler from Asheville

Posted Sep 19, 2017
Nice room, conveniently located, with a private balcony overlooking the stream. A favorite.
4 out of 5
Recommended
for Everyone
by A verified traveler from ripley tennssee

nice enough hotel far enough off the strip

Posted Sep 18, 2017
Pros: the distance from the strip the hot pool indoor pool
Cons: needs more parking
Location: walking distance from town plenty to do also lot of eateries
saw a couple of bears in the woods did not bother anyone used hot pool and inside pool stayed an extra nite
3 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, Alabama

Posted Sep 15, 2017
Was older,a lot older room was runned down ,sheets were old but clean, ants in our room, heated swimming pool was cold.
2 out of 5
by A verified traveler

Posted Sep 14, 2017
hotel was run down.....room had an odor and wasn't appealing.....went and bought lysol to spray in my room
5 out of 5
Recommended
for Everyone
by A verified traveler from ellijay georgia

Posted Sep 11, 2017
It was a nice stay close enough to town to walk there. It has a nice place for grilling. I had a room right over the creek.