Ratings based on 232 Verified Reviews

3.8 out of 5
79% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from pennsylvania

Good hotel close to all the shops

Posted Oct 4, 2017
Pros: Was within walking distance of downtown
Cons: Changing the selection of breakfast items. After 4 days it got boring. Bacon and scrambled eggs as a change would be nice.
Location: It's only about half a mile from the start of town. We walked everywhere, but you can catch a trolley right down the hill. Many attractions and shops!
We were a little leary since a few of the ratings weren't great, but we figured for the great price and the location we'd give it a try. Let me say we were pleasantly surprised. Yes, it is dated, but you aren't paying the price for one of the newer hotels either. It was clean, although when you first walk in that cleaning smell is STRONG. The room, we had a king suite, was very clean. The fireplace would have been great if it was cooler out.The mattress was good and there were extra pillows and blankets in the drawer so no need to ask. The air conditioner wasn't the greatest, not sure how it would be in the summer heat and there was also a balcony. Looked out onto the road but it was still nice. And the hotel although it was totally booked was amazingly quiet and we had the room right next to the elevator and ice machine. The only suggestion I have is to please change up the sausage with something else every few days. It gets a little boring for a protein. Breakfast was good...normal waffles, cereal, bagels that kind of thing. Scrambled instead of hard boiled would be a great addition. Pool looked nice and lazy river kind of small, but we never got a chance to use them as we were always busy. Gatlinburg is absolutely beautiful!! Oh and the staff was very friendly and helpful.
4 out of 5
by william

This traveler left a rating score only Posted Jul 8, 2017 on Hotels
4 out of 5
by Georganna

Posted Jul 5, 2017 on Hotels
The coustmer service was great. No matter what time we came in they asked us if we needed anything or if we were having fun. The only thing wrong was we were on the highway side and it was very eairly.
5 out of 5
by Amber

Fun

Posted Jun 18, 2017 on Hotels
We had a great stay!
4 out of 5
by A verified traveler

Posted Jun 15, 2017 on Hotels
Was clean and had no issues. Just an older hotel that's a little dated. Not to bad of a walk down to parkway. Overall a pretty good place to stay.
Comment from Hotel Management
Jun 19, 2017 by Guest Services, Hotel Management
Thank you for staying with us.
4 out of 5
by A verified traveler

Would stay again!

Posted Jun 5, 2017 on Hotels
I enjoyed the Sleep Inn! The service was excellent. Great walking distance from Gatlinburg shops.
Comment from Hotel Management
Jun 14, 2017 by Guest Services, Hotel Management
Thank you for your kind comments.
5 out of 5
by Kristen

Good hotel in a great area!

Posted Jun 2, 2017 on Hotels
Room was clean, staff were friendly and helpful, greet you each time you walk in and when you leave, lazy river water was "slimy" and uncomfortable to get in but the pool was good! Did not use the spa because it was 80 degrees outside! Seemed to be in a nice area with places to eat everywhere, we even got to see a bear across the road which was exciting! There is a small creek behind the hotel that sounds beautiful, the surrounding hotels are a lot more "shady" looking though, definitely the nicest hotel around the area. Location seems like you are about 30 mins away from everything (which is a good thing, traffic in gatlinburg is always awful).
Comment from Hotel Management
Jun 19, 2017 by Guest Services, Hotel Management
Thank you for staying with us.
4 out of 5
by David

Posted Jun 2, 2017 on Hotels
Comment from Hotel Management
Jun 14, 2017 by Guest Services, Hotel Management
Thank you for staying with us.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near the strip

Posted Jun 1, 2017
Room was nice. Hard to get into you had to swipe the card on the door numerous times and hope you get a green light. Jacuzzi tub was nice took us calling the front desk to get it to work had to push the button really hard really fast. And the breakfast was horrible everything was generic brands and very few options. Other then that it was great staff was friendly pool was nice and bed was comfy!
Comment from Hotel Management
Jun 19, 2017 by Sleep Inn, Hotel Management
Thank you for staying with us.
3 out of 5
by Sharlene

Posted May 30, 2017 on Hotels
It started out wrong because we used restroom in lounge before going to our room, and found a roach crawling around the floor and if it had not been already paid for, I definitely would've looked elsewhere. The room was okay just musty smell
Comment from Hotel Management
Jun 14, 2017 by Guest Services, Hotel Management
We apologize if you were inconvenienced in any way during your stay. We have professional Pest Control service each month at our hotel. Our guests are very important to us and our goal is to provide a good guest experience for each one.