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Reviews of Summit Manor Condominiums

3 out of 5
Summit Manor Condominiums
110 Bon Air Drive, Gatlinburg, TN

Reviews

7.0

Good

Rating 10 - Excellent. 56 out of 158 reviews" "
Rating 8 - Good. 39 out of 158 reviews" "
Rating 6 - Okay. 16 out of 158 reviews" "
Rating 4 - Poor. 25 out of 158 reviews" "
Rating 2 - Terrible. 22 out of 158 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
A few major flaws….
Parking is great and pretty convenient- right in front of the building and very close walking distance to the main strip. Check in was okay, but kind of inconvenient and sketchy, as it’s at the Quality Inn next door (an elevator ride and a few convoluted walkways away outside in the dark and cold). Initial impression of the unit was nice- lots of space. Everything seemed clean other than a stained sheet, which looked like foundation, but was still a little off putting. Enter major flaw #1- we were getting ready for bed when we realized we had one less bed than we booked - the queen sofa bed we were promised was chained and padlocked, literally. Enter major flaw #2- TERRIBLE communication. I tried calling the main number, which I had attempted multiple times earlier in the day as well, but it rings once or twice then disconnects without success. I then called the Quality Inn and was told that they essentially have nothing to do with the property and the main person would be back Monday morning (after our stay). We were offered a room for the person without a bed for the night but no one else (our party would’ve been split). Then we were told we might could get two adjoining rooms if we stopped by the next day, but that would take away our kitchen and common space. So, one person ended up with no bed with no extra linens in the unit and had to share a bed when that was not our original plan. All in all, we might stay again but cautiously.
Stayed 2 nights in Jan 2022

8/10 Good

Stanley B

Traveled with family
Liked: Room comfort
Stayed 3 nights in Jan 2022

4/10 Poor

Lisa M.

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The cabin is in need of some maintenance repairs! House keeping needs to do a better job of cleaning…The owners needs to come more often and during a inspection of the cabin! Apparently it’s been awhile since they have been there…😳
Stayed 2 nights in Dec 2021

10/10 Excellent

janice

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Phillip

Traveled with group, Traveled with family
Liked: Room comfort
Gatlinburg vacay
The location was great and the layout of the condo was great, the shower smelled of mildew and there was never wifi despite calling the front desk during our three day stay. There weren’t any lights on either porch. The condo rules were more than we expected as to having to clean up dishes and place all linens in the tub.
Stayed 3 nights in Dec 2021

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location and the uniqueness of a nice cabin in the middle of town
Stayed 3 nights in Dec 2021

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient to everything! Comfortable and loved having a small washer and dryer. Does need new lightbulbs and a deep cleaning of the master shower and need to take a magic eraser to get spots off walls. But overall my family really enjoyed their stay at the property.
Stayed 3 nights in Dec 2021

10/10 Excellent

Mirza

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was perfect for my family needs.
Stayed 2 nights in Dec 2021

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

j

Traveled with group
Liked: Cleanliness, amenities
I never expected on of the rooms they rent here to be a cabin. That was a surprise.
Stayed 1 night in Dec 2021

4/10 Poor

Robert

Headache !!!!
It was awful we had four kids and the TVs do not work at all and no dvd player on top of that the Wi-Fi does not work !!!! If you plan on cooking you better bring what you need as far as silverware and drinking glasses there is not none ... the beds are comfortable be the sheets are old school hotal 6 Style....
Stayed 3 nights in Oct 2021

4/10 Poor

Cindy

Traveled with family
Disliked: Amenities, property conditions & facilities
B- 4032..... BEWARE Love the area and convenience of the location. Our room was extremely disappointing. You can tell that the management needs to be update their rooms and make sure everything works for the quest that are paying good money to stay there. I have stayed in other units and been totally satisfied, so it appears to be a room by room issue.
Stayed 4 nights in Oct 2021

2/10 Terrible

Blake

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Requested first floor for my elderly mother got 3rd floor when we entered the condo drapes laying all over the floor walls filthy half the light bulbs were burn out floor extremely sticky place was a shambles.
Stayed 2 nights in Oct 2021

4/10 Poor

Shelly

Traveled with family
Liked: Amenities
Disliked: Cleanliness
What we liked the most was being able to have two families stay in the same location at an affordable price, rather than in a hotel setting which would have been more expensive. Also having a full kitchen and living room, plus two bathrooms was great.
Stayed 1 night in Sep 2021

4/10 Poor

Bobby

Disliked: Cleanliness, room comfort
What the heck
When first entering the room most of the lights in the main entry didn’t work. Those that did blew the breaker after a couple of minutes. The ac did not work. When trying to confront the front desk person we were informed that all they did was check people in. They wouldn’t even contact a maintenance person. We had to and even then it wasn’t until the following day. Once we spoke with someone they advised that a maintenance person would be out to check it and no one showed up. The person we were originally asked to contact was not in when we called the number. He reached out the day we checked out and we’re on our way home. However, he informed us that we would be getting a refund but now we have to wait on the booking agent to either be able to speak with him or the management as when the property was contacted by the booking agent the gentleman that informed us of a refund had already left for the day.
Stayed 4 nights in Sep 2021

4/10 Poor

Alejandra

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Even when I did like the place where I stayed, because it was pretty big, nice and comfy, I have to say the maintenance wasn't. The first day I tried to sleep, the bed just fall down in the middle of the night, I called the office for help and nobody showed, plus they charge a different amount form the reservation on my card.
Stayed 2 nights in Sep 2021

8/10 Good

Josue G Vasquez, Winder

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very close and walking distance to everything. It was also very quiet and peaceful.
Stayed 3 nights in Sep 2021

6/10 Okay

Teresa

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Loved the location. The unit needs a lot of TLC. Several lights were not working, the bathroom towel rack was broke. Couldnt find the kitchen sink stopper. It really needs some deep cleaning. Needs to be painting and updated.
Stayed 2 nights in Sep 2021

10/10 Excellent

Kim

Liked: Cleanliness, room comfort
Check in was very easy and condo was very clean
Stayed 1 night in Aug 2021

8/10 Good

ROBERT

Traveled with family
Liked: Cleanliness, room comfort
Nice place
It’s an amazing stay. The property is very convenient to restaurant and places of interest. The washer/dryer is broken but other than that i would recommend this to a huge family who are planning to cook their own food while staying in the hotel.
Stayed 3 nights in Aug 2021

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, room comfort
The cabin was worth it
We ended up staying in the cabin not the condominium. After booking ours day I noticed a lot of negative reviews most of them were due to the condominiums none of them were actually talking about the cabin. The cabin was well worth this day it was nice clean and the beds were great. A lot more room than we expected for the price. There were a few lights that weren’t working but nothing that would hinder our trip or stay. It was all around a nice experience in the cabin. I would agree with the rest of the post that it’s kind of misleading That there is no office on site. You do have to check in at the quality Inn next-door not terrible but a little inconveniencing when you don’t know where you’re going. Luckily for me I had read the reviews and knew exactly what to do. The pool was a little smaller than I thought it was gonna be but it was perfect for my daughter. Will stay again
cabin at night
Cabin in the day
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This place was fabulous for our quick stop in Gatlinburg! Awesome location! It was a quick few steps to get to the main strip for shopping, restaurants, exploring, and a few quick steps back to the condo where it’s quiet! Two balconies provide a great view of the mountains. We didn’t have any communication with the owner but that wasn’t a bad thing. It just means everything was perfect and there was no need for any. Amenities were great and condo was clean. Would look to stay here again if coming to the area!
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and spacious condo close to everything! Needs black out curtains for the windows especially those facing the parking lot. Needs directions for hot tub and tv. We couldn’t get either working properly. For this price and the fact that it is managed by the hotel next door everything should be working and labeled for guests. Still, a very comfortable stay!
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The interior of the condo was very dated, with stains on the walls, dated furniture, a sofa with the fabric ripped the length of the arm and the foam stuffing hanging out, and a bathroom sink that was clogged upon our arrival, and which remained clogged the length of our stay despite our request to the office for assistance with the problem. A bathroom hair dryer was broken into pieces and unusable. There were also housekeeping issues including dead spiders in the bathroom floor, dirty cleaning cloths lying in the kitchen floor, and chip crumbs and spilled cereal bits under the furniture. The unit was far below acceptable standards for a vacation rental, and we would have checked out immediately after arrival if we could have found other available accommodations.
Stayed 3 nights in Aug 2021

10/10 Excellent

Courtney

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I hope this review will be seen by someone and keep them from booking this condo. The first thing we always do is check the beds for cleanliness and remove the comforters. We noticed the sofa bed (that was promised multiple times before the trip) frame was bent and jammed into the sofa. All of us tried getting it out and couldn’t. Even if we had been able to open it, there were no sheets on it. Luckily I had come prepared with a twin sized air mattress which we proceeded to set up in the living room for my son. He had to use the blankets I brought from home. We noticed right away that the wifi didn’t work. It would say connected but then nothing would come up. I called the office. They said a technician would be called and would come by between 6am-12pm tomorrow morning and that if were out that there would be an employee with them. We noted the next day that no one ever showed up and we didn’t get a phone call from anyone with an update. Later that same day I walked to the office. I asked for an extra bed blanket since there were no extra sheets for my son. I was told that he didn’t have any and wouldn’t be able to get me one until after all the laundry was done which would be around 6pm. I left my phone number with him to call me when it was ready so I could come pick it up. I also told him no one ever came to fix the internet. He found my name on the notebook and said it should be Monday morning. Monday rolls around and no blanket, no calls and no internet.
Stayed 7 nights in Jul 2021

6/10 Okay

Debra

Liked: Room comfort
Disliked: Cleanliness
Stayed 5 nights in Aug 2021

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, room comfort
Great room. Only trouble was finding the office to check in
Stayed 1 night in Aug 2021

10/10 Excellent

Eugene

Traveled with family
Liked: Cleanliness, room comfort
Great stay roomy and comfortable for my family
Stayed 3 nights in Jul 2021

6/10 Okay

Milli

Traveled with family
Disliked: Cleanliness
Somewhat disappointing
At first glance i was happy..did a walk through and found a broken lamp a torn and dirty loveseat couch sofabed didnt even open up frame was bent...a dirty shirt was in it...i had a family of 7 staying and o e guest had to sleep on the tiny sofa that was broken...called management asap they were not helpful at all...i would not stay there again..
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Stayed 5 nights in Jul 2021

10/10 Excellent

Tiffany

Traveled with family
Liked: Room comfort
Ehh..
Couch was broken, dirty dishes in the dish washer. Other than that it was ok
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the location. It was perfectly located in downtown Gatlinburg. Though my specific condo had a broken dishwasher and jetted tub. The kitchen floor was filled with water the first night I arrived. I called to have my tub repaired twice because I had planned to use it during my stay and nobody ever came to fix it.
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
We enjoyed staying here on our vacation! Really liked the fact it was walking distance to everything.
Stayed 3 nights in Jul 2021

8/10 Good

George

Traveled with family
Liked: Cleanliness, room comfort
Check in was late and some of the furniture was broken but over all it was a nice place to stay and great location with extras like washer and Dryer and dish washer
Stayed 4 nights in Jul 2021

4/10 Poor

Braxton

Traveled with family
Disliked: Cleanliness
Convenient but not clean.
Older building but convenient area. Steps away from the main strip. The cleanliness of the place was horrible: someone else’s used soap in the bathroom, jets in the tub full of mold, dirty dishes in the cabinet. About the only thing that was clean were the beds. Super nice staff and again, very convenient access to downtown Gatlinburg. I honestly wouldn’t recommend this place to a friend or family member. We won’t be back.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My Family and I have really enjoyed our stay here, thank you for such a nice clean place.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Great location, needs a few repairs
The location of the condos was amazing and close to all the main attractions. The condo was clean and had plenty of towels for my stay. My only complaint was that the condo has a few things that were in need of repair. I did report it to the office and they wrote down my complaint. They were very polite and helpful with everything.
Stayed 3 nights in Jun 2021

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, room comfort
Once I got checked in it was a good stay.
I wish I had know the quality inn next door manages it. Wasted a half hour looking for office. Address the email gives you is the address for the cabin , not the office. No working phone number to call for office. Checking out was the difficult part. Rest of stay was fine. Although Neither hair dryers work and dishwasher was full of previous renters dishes.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Room comfort
Great Place with a Great Price!
We really enjoyed our stay at this property. There was plenty of space for everyone. I loved the privacy in the larger room with the private balcony. The owners could have dusted a little better. There were some dusty areas, but nothing a little Lysol couldn’t handle. We plan to stay here again. I would highly recommend this place!
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close walk to all the Gatlinburg attractions but far enough away that the sounds of traffic and people walking by did not cause a problem. We would stay here again.
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
So nice to find a place that felt like home, with a great view of the mountains. Plus, it was walkable to SO many things in Gatlinburg and close drive to the Smokey Mountains hiking trails
Stayed 3 nights in Jun 2021

4/10 Poor

Marla

Liked: Room comfort
Dated and broken jacuzzi tub
The condo is roomy. Check in wasn’t too easy. Parked in front of the building we were staying in but had to go quite a ways to find the check in. Carpet, bedding and couches were very dated. The dishes were clean. The jacuzzi tub was broken. The plug was broken off so it doesn’t hold water. Beds were comfortable.
Stayed 1 night in Jun 2021

2/10 Terrible

Danny

Traveled with family
Disliked: Cleanliness, room comfort
Not as pictured or advertised.
Not at all comparable to the pictures online as advertised. Filthy carpet and extremely dated. Couch dirty and torn baldly. Location was great, unfortunately that's the only positive thing to say.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness
we love staying there was clean and had every thing we needed
Stayed 6 nights in Jun 2021

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, room comfort
Very convenient to local shops and attractions
Stayed 3 nights in Jun 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Would not recommend. Poorly maintained condo.
No internet the whole time. Main TV was broken. Garbage disposal was broken. The little bathrooms shower head sprayed everywhere from the back and you can see where it has damaged the wall. Couldn’t really use the tub part either due to no drain plug. The front door seal is missing. Both couch in the condo were damaged. This condo needs some maintenance or an owner that would address issues. We checked in Sunday and reported the issues Monday morning and nothing done about any of them. Will not stay there again.
Stayed 4 nights in Jun 2021

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness
Stayed 3 nights in May 2021

8/10 Good

Susan

Traveled with family
Great location.
Location was awesome. Inside our room the couches were torn and very old and there were holes in the walls. Not the cleanest room. Pool was not clean and the hot tub looked like a mud puddle. We did get to see a bear that came up to eat out of the bird feeders.
Stayed 2 nights in May 2021