Ratings based on 1,915 Verified Reviews

4.3 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel, great views, good location

Posted Sep 18, 2017
Pros: Comfortable hotel, nice mountain access, good facilities, close to downtown area yet a mountain feel good cookies and dining experiences
Cons:
Location: Comfortable hotel, nice mountain access, good facilities, close to downtown area yet a mountain feel good cookies and dining experiences
Comfortable hotel, nice mountain access, good facilities, close to downtown area yet a mountain feel good cookies and dining experiences
3 out of 5
Recommended
for Everyone
by A verified traveler from johnson city

Private hotel in Gatlinburg

Posted Sep 11, 2017
We were there for sports and this plane was available. Nice room and facilities Hiwever they were stingy with the cookies at check in. They only gave us two and there were 5 of us. They also had a glitch in their system and had to call the room to ask who was staying there. That was not good.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Beautiful hotel sits "roundly" in the mountains!

Posted Aug 25, 2017
Pros: Everything!
Cons: Leave the bar and firepit area open 'til midnight on Friday & Saturday nights.
Location: Fun shopping in town, lots of choices in restaurants, fun activities for all ages, but transportation is needed to and from the hotel.
What a beautiful hotel sitting on top of a hill, with a friendly, accommodating staff! Loved the outdoor firepit area where you could sit and enjoy food, drinks, and conversation. A trolley drives up and down the winding hill to pick up guests to take them to town frequent enough to be dependable transportation while in Gatlinburg. We parked our car for 2 days and didn't drive again until checkout. We miss the view and the omelet station at breakfast!
5 out of 5
Recommended
for Everyone
by A verified traveler

On the fringe of the Smokies

Posted Aug 24, 2017
Pros: Location and facilities
Location: Gatlinburg and Pigeon Forge have a wide variety of activities. Don't miss Clingman's Dome, Cade's Cove and Alum cave in the park.
Stayed there to see the eclipse. The hotel was mostly spared from the fire and is in perfect shape. It is well run,lots of parking, a great indoor pool complex especially for children. The staff is very friendly and professional. All in all a great stay. The only issue is the steep curving driveway but the Gatlinburg trolley comes right to the door and a day pass is only two dollars. It is better than parking downtown.
4 out of 5
Recommended
for Families
by A verified traveler from Columbus, OH

Great location, amenities

Posted Aug 23, 2017
Pros: Location, swimming pool, Room size
Cons: Balconies were shallow and uninviting
Location: So close to downtown Gatlinburg and Smokies. Trolley is great. Not a walkable area.
Had a nice experience with my wife and two young kids. Indoor pool with slides were amazing. Location is great, just up the hill from downtown Gatlinburg and super easy to get to the national park. Take advantage of the trolley! Would stay here again. The only negative is that the balconies are basically unusable because their depth is so shallow.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Aug 23, 2017
The beds were SO comfortable!! Room stayed cool. Pool was amazing!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Great view. Kinda pricey. Breakfast buffet was good but expensive. Pool area mainly for kids.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Nice and quiet with easy access to activities and entertainment.
5 out of 5
Recommended
for Everyone
by A verified traveler from Coral Springs, FL

Very good hotel, very good location

Posted Aug 5, 2017
Pros: Hotel location, room comfort and hotel amenities in general.
Cons: Swimming pool area needs more chairs and a little bit more care. The swimming pool water wasn't clear at all. Internet/wi-fi speed could be better.
Location: Very good location with a nice view from the city. Most attractions are very close - restaurants, pubs, bars, many stores and things to do.
Very good and pleasant stay overall. The hotel location is amazing, on the top of the city. Very close to main street and its attractions. Hotel staff, amenities and service were perfect. The restaurant is also very good with reasonable prices if the option is not to go out. Room space was excellent for 2 adults and 2 teens. Clean and comfortable, although the bathroom sink was clogged. Very nice view from our room as well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Aug 4, 2017
Helpful staff and friendly. Great location! This is our second time staying.