Ratings based on 472 Verified Reviews

3.5 out of 5
76% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Nasty room

Posted Dec 5, 2017
The bathroom was dirty and the room smelled like cat urine.
Comment from Hotel Management
Dec 7, 2017 by mgmt, Hotel Management
Thank you for taking the time to rate us. We deeply regret that you were not pleased with your room. We will be sure to look into your complaints.Your business is appreciated and we hope you will choose to stay with us again the next time you are in the area. Thanks again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Nice hotel and a short walk from the strip.

Posted Dec 3, 2017
I am always worry about staying at a hotel I've never stayed at but this hotel did not disappoint. We will definitely stay here again!
Comment from Hotel Management
Dec 4, 2017 by Devon, Hotel Management
Thank you for your kind review! We are so happy that you enjoyed your stay with us! Your business is appreciated and we look forward to seeing you again the next time you're in town. Thank you for choosing Travelodge!
3 out of 5
Recommended
for Everyone
by A verified traveler from Pensacola Florida

Posted Dec 2, 2017
Was a hotel in transition , remodeling going on inside and out. Was just okay, location was great, but hotel not there yet. Amenities unavailable...pool, ice machine broken, not much available...just a room, kinda needed a new air conditioner to keep it warm and take moisture out of room. Still felt just an old hotel. We're paid for 3 nights but left after second night, looked for better accommodation elsewhere.
Comment from Hotel Management
Dec 6, 2017 by mgmt, Hotel Management
Thank you for taking the time to rate us. We deeply regret that you were not pleased with your room. We will be sure to look into your complaints. Please be assured that we are making regular updates to the facility and we hope you will find it much improved should you choose to try us again in the future. Thanks again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2017
It was a decent hotel and rate for last minute thanksgiving options. The hotel staff could be not so nice at times and the rooms could have been cleaner but it was decent for the price and time of booking. Love that it is on the beautiful river and definitely convenient location.
Comment from Hotel Management
Dec 1, 2017 by Devon , Hotel Management
Thank you for taking the time to rate us. Your input is very important to us and will be looked into. Your business is appreciated and we hope you will choose to stay with us again the next time you are in the area. Thanks again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2017
Convenient location. Simple breakfast. The drain pipe was leaking under the sink and wet my son's shoes.
Comment from Hotel Management
Nov 29, 2017 by Devon - Front Desk, Hotel Management
Thank you for taking the time to rate us. Your business is appreciated and we hope you will choose to stay with us again the next time you are in the area. Thanks again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Jonesborough, TN

Posted Nov 20, 2017
Had a great time. We saw a black bear walk through the parking lot both nights. Pet friendly but I feel the pet fee is too much. Staff was great, doing some remodeling but overall was really pleased. We plan to stay there again.
Comment from Hotel Management
Nov 20, 2017 by Devon - Front Desk, Hotel Management
Thank you for taking the time to rate us. Your input is very important to us and will be looked into. Your business is appreciated and we look forward to having you stay with us again the next time you are in the area. Thanks again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Belton, SC

Not bad for a night, but need renovated

Posted Nov 18, 2017
Pros: Breakfast
Cons: the rooms need updating and add more seating
Location: shopping and the mountains
we stayed here for one night, over the hotel was decent, the room we stayed in needed updating. There was a huge hole in the bathroom under the sink and the fire place did not work which was disappointing because that was one of my reasons for picking this hotel. As far as the room goes we stayed in a 2 queen bed suite and the room was huge and the beds were comfortable, but as far as seating goes there was hardly any, the couch was big enough for 2 people so it was either sit on the floor or the 2 hard chairs at the table. The breakfast was good with a lot of variety, as far as parking goes you better get there early and plan on walking because spots were limited. you do have a nice view of the river/creek from your room but that's about it because it butts up to another hotel on the other side of the river. but overall I would be willing to stay here again and giving it another shot.
Comment from Hotel Management
Nov 20, 2017 by Devon - Front Desk, Hotel Management
Thank you for taking the time to rate us. Your input is very important to us and will be looked into. Please be assured that we are making regular updates to the facility and we hope you will find the accommodations much improved should you choose to stay with us again in the future. Thanks again!
3 out of 5
by A verified traveler from wisconsin

Travel Lodge Gatlinburg

Posted Oct 25, 2017
Decent location, older hotel. Hotel is pet friendly so the room smells like dog pee. Dated bathroom and furnishings. Compared to the other buildings in the area it seems like an okay place to stay if you’re looking to save money.
Comment from Hotel Management
Oct 26, 2017 by Devon - Front Desk, Hotel Management
Thank you for taking the time to rate us. Your input is very important to us and will be looked into. Please be assured that we are making regular updates to the facility and we hope you will find it much improved should you choose to stay with us again in the future. Your business is appreciated and we hope to see you the next time you are in the area. Thanks again!
2 out of 5
by A verified traveler from Gatlinburg Tn.

Very outdated

Posted Oct 20, 2017
Hotel is very outdated and needs to be cleaned around Hotel.
Comment from Hotel Management
Oct 23, 2017 by Devon - Front Desk, Hotel Management
Thank you for taking the time to rate us. We deeply regret that you were not pleased with your stay. Please be assured that we are making regular updates to the facility and we hope you will find it much improved should you choose to stay with us again. Thanks again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Nice hotel by the river

Posted Oct 19, 2017
Cons: Larger bathroom sink area
Very nice place to stay! Convenient to the strip in Gatlinburg! Wish the Balcony was a private balcony, but not that big of a deal. Nice furnishings! Comfy beds!
Comment from Hotel Management
Oct 23, 2017 by Devon - Front Desk, Hotel Management
Thank you so much for your kind review! We are so happy that you enjoyed your stay with us! Your business is appreciated and we hope you will choose to stay with us again the next time you're in town. Thank you for choosing Travelodge!