Ratings based on 277 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 9, 2015
This is an ok hotel. Nothin exceptional. The rooms are small. Needs to be updated. The wifi was awful. Very average hotel.
for Everyoneby A verified traveler from Mechanicsville, VA
Nice Hotel near where our daughter has moved.Posted Nov 1, 2015
Pros: Convenient to Daughter and interstate. Easy to get into Pigeon Forge.
Location: Ball field, Dumplin Valley Race Track, interstate to go to Knoxville. Getting to Sevierville and Pigeon Forge.
Enjoyed our stay. Personnel were very helpful and friendly.
by A verified traveler from Southwest
Past its prime!Posted Oct 20, 2015
Pros: Some staff were very friendly.
Cons: See the above list.
Location: Traffic is horrible with construction in front. Hard to find the location.
Upon entering the room, I first noticed a very dirty outside window, which was never fixed. The inside door lock was broken so it couldn't be locked from the inside, but that was fixed the next day. When I returned at about 8:30 pm, the room had not been made up. The desk clerk assured me that someone would be there within a few minutes to make it up. After nobody came by 10 pm, I went to bed. Nobody ever came. They made some moves about a partial refund, but told me they couldn't do it because I booked through Expedia. Internet service was horrible. I was constantly dropped after about five minutes of very slow connectivity. On three occasions, I waited for someone at the desk for several minutes while the person on duty finished their cigarette outside. Breakfasts were generally good although pedestrian, but one morning the hot water for tea was at best tepid. The shower dripped all the time I was there.
for Couplesby Alisha from Nashville, TN
Great for the price!Posted Aug 25, 2015 on Hotels
We stayed in the hotel just a few hours. It was a great place if you need a quick night stay.
for Familiesby Cecilia
Posted Aug 25, 2015 on Hotels
for Couplesby Gurdeep from Chattanooga
It's just ok. Nothing to brag about.Posted Aug 21, 2015 on Hotels
Other than that the bed quality was very good there was nothing else worth complimenting. This hotel need a good exterminator. I had to kill couple of roaches in and around bathroom
by A verified traveler
Not pleased. Wouldn't stay here again.Posted Aug 6, 2015
Tired and run down. The balcony was sooo filthy! There was even a pan of grease left out there with bugs stuck in it. $5 plastic chairs that didn't appear to have been used in ages. Have no clue how old the creamer for the coffee was, but it was no longer powder. Just a huge chunk of what looked like chalk. Bathroom door had something all over it. I know this is a 2 star hotel, but.... it should at the very least, be clean.
for Familiesby A verified traveler
Would stay here againPosted Aug 2, 2015 on Hotels
Fine for a weekend trip - really enjoyed the indoor pool, even though it was the middle of summer. Room was clean and comfortable. Not a lot of choices on the breakfast bar, but the lady who worked it was super nice and on top of everything and kept everything filled. Also - not much room for people to eat - but this seems to be most hotels anymore.
for Everyoneby A verified traveler from TX
Posted Aug 2, 2015
It was terrible no hot water, Bad WiFi,brakfast very simple no enough tables the good things was the staff
for Business Travelersby Peter from Wappingers Falls NY
Posted Jul 27, 2015 on Hotels
no vending machines except for drinks Pillows were worn out . The a/c was not keeping up with the heat but I was on the ttop floor . Still was warm