Great location and the facilities were nice but there were roaches in the room. At checkout, the staff didn't seem to concerned with it and didn't offer any type of discount or incentive to come back.
Comment from Hotel Management
Jan 5, 2017 by Best Western Hotels & Resorts, Hotel Management
Thank you for taking the time to leave a review about your stay at the Best Western Cades Cove Inn. We are happy to hear that you enjoyed the location and our facilities but are saddened to hear that your room was not up to standards. I will pass along your feedback to the appropriate staff members. Thank you again and we hope to see you again at another Best Western.
Best Western Hotels & Resorts