Ratings based on 146 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from greeneville tn

Posted Aug 25, 2015
Nice hotel only thing wrong was tub filled up with water while showering and not enough seating in breakfast area hotel staff was helpful and housekeeping staff was good
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Perfect location

Posted Aug 7, 2015
Pros: Everything
Cons: Nothing
Very nice, close to main attractions, short ride to Gatlinburg, free breakfast was very good.
3 out of 5
Recommended
for Everyone
by A verified traveler from Little Rock AR

Pigeon Forge

Posted Aug 3, 2015
Comfortable beds in a clean room. That's what we wanted here. Just a stop on our way to the Carolinas. Breakfast left much to be desired.
3 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Convenient play to stay

Posted Aug 2, 2015
Pros: Convenience and hotel and cleaning staff were nice
Cons: The pools lacked ALOT!! I think they were cleaned once early morning and NEVER checked throughout day and they just got nasty, dirty fast.
Location: Dollywood is close plus the shuttles run right outside the hotel
I have been there 3 times this year mainly because of the convenience to all things in all directions.
3 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Nice location.

Posted Aug 1, 2015
Nice hotel. Breakfast staff could be a little friendlier. One of the pools water could of been a little less GREEN.
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel near the Great Smokey Mountain Park.

Posted Jul 31, 2015
Pros: I liked the location.
Cons: Hotel parking needs to be enlarged, it is first come first served.
Location: Nice restaurants, miniature golf, arcades, and the state park.
The hotel was quiet, nice pool, friendly and helpful staff.
2 out of 5
by A verified traveler from Columbus Ohio

Best Western Plaza Inn

Posted Jul 30, 2015
Dirty rooms. If you want to eat at the Continental Breakfast you need to be there right at 7:00 am otherwise the lines are ridiculous. We had to set an alarm and be down there to eat or go out to eat breakfast which defeats the reason that we picked this Hotel for Continental breakfast
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Jul 27, 2015
Cleaning ladies went extra mile for us. Told one we needed something. She said not her rooms but she would pass on info. We left for the day and came back to our request met. Only down fall was just two elevators for big place. Ac ran on 65 and we loved it. Wifi never connected but i should have not tried to work on vacation. Carma lol
3 out of 5
by A verified traveler

Paying for non working amenities

Posted Jul 25, 2015
Got the room with a hot tub and fireplace ... Neither worked ... Wife found a clogged drain with hair ... Pillows made for uncomfortable sleep
4 out of 5
Recommended
for Everyone
by A verified traveler

The room was very nice. The bed was a little hard.

Posted Jul 25, 2015
Cons: The beds are too hard. Slightly better mattresses would be a good upgrade.
Location: It was very close to Dollywood and convenient to everything in the area.
The room had everything we needed. It was clean and well-maintained.