Disappointed at the sales pitch given at check in
Posted Oct 12, 2016
First time to book through Expedia. After paying we were informed this was a NON-refundable package! Should have been told upfront! After checking into the resort we were advised to see person at other side of the lobby for our parking pass. Upon contacting this person we were offered money for booking an appointment to listen to their sales pitch (Time Share). This person seemed annoyed in our lack of interest in the offer and reluctantly gave us our parking pass for our weekend stay. Stayed in an apartment / hotel room, not a loft. Our room was nice and clean. First morning found there was no coffee maker, one was brought in for second morning. Not sure why but there was no daily room service for fresh towels! View was okay, nothing spectacular.
Comment from Hotel Management
Nov 22, 2016 by Bluegreen Customer Care, Hotel Management
Hello Bobby, Thank you for staying with us at MountainLoft. We appreciate your feedback and regret to hear your experience was anything less than positive. We strive to fulfill guest satisfaction and your feedback will help us improve. Please know we will share your recommendations with our team. Thank you.