Ratings based on 57 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.5 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Ohio
Nice hotelPosted Jul 26, 2015
Pros: Cleanliness, secluded, close to everything in Gatlinburg and Pidgeon fork, and the view of the Smokey Mountains is breathtaking.
Cons: The town houses are built in two attached units. If you have the single bedroom unit and someone has the unit next to you, it's a little too noisy.
Location: Hiking in the Smokey Mountains, a million things to do in Gatlinburg and Pidgeon fork, Dollywood, and a bunch of nice watermarks to mention a few.
Very nice property up in the hills of the Smokey Mountains. Very close to everything in Gatlinburg and close enough to all of the activities in Pidgeon Fork including Dollywood. The location of the property is far enough away from the touristy commercialized areas that you feel very secluded. Would absolutely stay here again!!
for Couplesby A verified traveler
worst staff/customer service!Posted Jul 6, 2015 on Hotels
Worst customer service ever. They are rude! If you need to call the front desk for anything from the room, good luck because they simply don't pick up the phone. We had requested for non smoking room but the room we stayed in had strong smoking odor. We had asked them to take care of the odor and they deodorized but it wasn't completely gone. The towel hanger was broken. They do not clean your room or provide new towels during your stay unless you request it. We had booked the hotel for 3 nights and had to cancel the last night due to medical emergency prior to checking in and they didn't refund us. Do not sign up for any time-share presentation, it's a scheme. The only great thing was the view from the balcony.
for Familiesby wendy
did not like this placePosted Jul 6, 2015 on Hotels
I was not informed when booking this hotel that it was a time share resort and that they would try to sell me a package.. there was no maid service daily, t we were put in a building far from having the loudly view in the pictures. the building we were put in had no Wi-Fi,they did not inform me of it at check in had to find out when I tried to get on line to submit work for the evening..I asked to be switched they said they would work on it, they never got back to me. The hot tub at the building we were in was down obviously for awhile so we had to drive to the other one, that one was dirty had sand and rocks in the bottom my daughter cut her foot. The lighted exit by the game room was locked from the inside, I asked for it to be unlocked due to safety and fire codes they would not. They did not seem to care about you after you paid and did not want to buy into the time share no customer service at all..
for Everyoneby A verified traveler from Raleigh, NC
Nice place, no wifiPosted Jul 3, 2015
We enjoyed our stay. We had an updated room. My only complaint is that we had no wifi in our building. They hadn't upgraded it yet.
for Familiesby Max from Carmel IN
Week-end in Gatlinburg for a Wedding.Posted Jul 1, 2015 on Hotels
On check in there was a glitch in the reservation, the hotel only received request for one night and not two nights as my Hotel.com confirmation showed. Tara was excellent in making sure we had proper accommodations. Our original reservation was for a 2 bedroom suite and we were given a 3 bedroom chalet at the same price. We did have to move at noon the next day to the second chalet but it did not interfere with our trip. The rooms and the service was excellent and I would recommend this place to anyone considering spending time in Gatlinburg.
for Familiesby kaushik
Posted Jun 23, 2015 on Hotels
for Couplesby Gina from Chicago
An ok stayPosted Jun 7, 2015 on Hotels
Was an ok stay. Walls are thin and the rooms need updated. Baseboards and floor need attention. Shower was very small, hard to even turn around inside. On the upside....very spacious and the bed was comfortable.
for Everyoneby A verified traveler from Daytona Beach, FL
Perfect distance from the busy cityPosted Dec 31, 2014
Pros: I couldn't be happier with the location. The resort has breath taking views of the mountain. We were on the 5th floor and it was beautiful!
Cons: The girls at the front desk need a little extra training on how to work with the customers. A little bit of an attitude, but the manager was great!
Location: All kinds of things to do! Even a weeks stay you wouldn't be able to do a fourth of what's to offer. The Smokey Mountains a must do!
Perfect distance from the busy city, I couldn't be happier with the location. The resort has breath taking views of the mountain. We were on the 5th floor and it was beautiful! The standard 1 bedroom suite is smaller than the pictures perceive the room to be. Pleased with the in-room washer and dryer which makes it convenient to wash clothes before heading home. The room has everything you can need, including soap for the washer and dishwasher. Had to take a cold shower due to the lack of warm water, but this may be because of the high altitude. We were disappointed that the indoor pool was closed but the manager quickly made it right for us.
Recommendedby b adams from florence KY
pleasantly surprisedPosted Oct 15, 2014 on Hotels
I read many of the reviews about this location and was very pleased that most of the negative reports have either been fixed or exaggerated. Will stay here again. The one bedroom suites were very large. Room details did not include hot tubs, walkout balconies but they were included in the room that i got. would highly recommend!!!
for Everyoneby A verified traveler from Florida
More Than We Bargained ForPosted Oct 14, 2014
Pros: The location was great. Very close to downtown. Accommodations were everything I could have wanted. We would definitely stay here again..
Cons: A room inspection by the staff before guests arrival would probably be a good idea.
Location: Location is close to National Park. Great for sight seeing, hiking and picnicking. Just a short drive to Sevierville and Dollywood.
I had booked to get 2 queen beds with a sofa or rollout bed. Surprisingly, we got 3 bedroom cabin, with a king, a queen,and 2 twin beds with a full kitchen and living room. I think there were a total of 4 TVs in the cabin, and the kitchen was equipped with pots, pans,cups,etc. Everything looked clean, with plenty of towels in both bathrooms. Also, dish cloths were in the kitchen. The only down side to our stay was STRONG odor on the first floor (living room and two of the bedrooms) that was neutralized with about half a bottle of Febreze.