Ratings based on 825 Verified Reviews

3.4 out of 5
69% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by Brian from TN

good place to stay

Posted Feb 26, 2017 on Hotels
good stay for the location. very quiet and clean place.
4 out of 5
by Richard

This traveler left a rating score only Posted Feb 24, 2017 on Hotels
3 out of 5
by A verified traveler

Will choose a different hotel next time

Posted Feb 21, 2017 on Hotels
The location was awesome! However, I didn't get the room with the amenities I had already payed for and it looked nothing like the pictures. Service was less than friendly at check in. The bed was super uncomfy with springs jabbing us all night. Breakfast was good though and the walk path behind the hotel along the water is really pretty. Would pick something else for the price.
3 out of 5
by katherine

Needs updating

Posted Feb 21, 2017 on Hotels
The room was dingy and run-down and in much need of updating. Breakfast was good.
1 out of 5
by A verified traveler

Nightmare in Gatlinburg

Posted Feb 20, 2017 on Orbitz
Pros: Nothing
Cons: Customer service at front desk and management response
We had a terrible experience with this hotel this weekend. They not honor our orbitz reservation despite having a written confirmation in hand. They told us to our face that we had checked out that morning when we had just arrived! They offered no help to us to find another hotel. They told Orbitz a complete lie - that we had stayed a night. My family, who is very stressed because of family health matters, had to drive 45 minutes in the rain, late at night to find another room. Thankfully, Orbitz was professional and honored our confirmation. Shame on Brookside Resort for their uncaring, poor service and dishonesty. Our weekend was ruined.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 19, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from S

Nice and quiet hotel

Posted Jan 23, 2017
It was a great getaway. Loved the size of the room and our view
4 out of 5
by Jeremy and Jennifer from Brookside

No fire place

Posted Jan 2, 2017 on Hotels
it was pleasant
2 out of 5
by Edgar

Very disappointed

Posted Jan 2, 2017 on Hotels
No Wifi in my room or souround, just at the lobby. Breakfast buffet? Don't even dream about that. Just had a cup of coffee. First day of the year I couldn't take a hot shower. No hot water. I complain about it at check out and the lady very kind gave me a $25 discount.
3 out of 5
by A verified traveler

Posted Dec 30, 2016 on Hotels
It was spooky by the creek side rooms with strange animal noises outside which scared me so much I couldn't sleep, otherwise it was fine.