Ratings based on 815 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Reserved the Honeymoon SuitePosted Apr 8, 2017
We reserved the Honeymoon Suite for our anniversary and got just a regular room. They said we could have our money back but not for 14 days.
by A verified traveler from D
False and Fictitious, MisleadingPosted Mar 16, 2017
The online pictures of the hotel look NOTHING like the hotel in person. It was outdated,unclean, & we took a look around the room & left. They would not give us our money back due to booking thru Expedia. I will never book thru Expedia for a hotel again unless I have been to the hotel before and know what it looks like. If I wouldn't have booked thru Expedia, I would have only been charged 1 night, instead of losing ALL of my money. I would NOT recommend Brookside to ANYONE unless you are homeless & don't care about cleanliness and comfort. The room smelled awful, it looked like something out of a 60s horror movie. Stay away from Brookside Resort!
for Everyoneby A verified traveler from TN
Nice hotel.Posted Mar 6, 2017
It's a nice hotel. This is our second time staying here. Love it. It's close to the strip also.
for Everyoneby A verified traveler from Tennessee
Best vacation everPosted Mar 5, 2017
The room was AMAZING and the staff was great. I can't wait to go back again. I will defiantly be staying here again.
for Everyoneby A verified traveler
Great place to stayPosted Mar 1, 2017
The staff was friendly and helpful and the room was great! We enjoyed our stay and will probably stay here again.
for Everyoneby A verified traveler from S
Nice and quiet hotelPosted Jan 23, 2017
It was a great getaway. Loved the size of the room and our view
by Jeremy and Jennifer from Brookside
No fire placePosted Jan 2, 2017 on Hotels
it was pleasant
Very disappointedPosted Jan 2, 2017 on Hotels
No Wifi in my room or souround, just at the lobby. Breakfast buffet? Don't even dream about that. Just had a cup of coffee. First day of the year I couldn't take a hot shower. No hot water. I complain about it at check out and the lady very kind gave me a $25 discount.
by A verified traveler
Posted Dec 30, 2016 on Hotels
It was spooky by the creek side rooms with strange animal noises outside which scared me so much I couldn't sleep, otherwise it was fine.
Posted Dec 29, 2016 on Hotels
We stay 2 night after Christmas, Overall of the stay was not bad it convenience to visit Great Smokey Mountain National park, impression of the hotel is outdated it seems to be our room were renovated partially ( not full renovated) Bathroom was very clean and new but not in the room. had poor light fixture and was really dark so you were unable to see if clean or not clean. also it really smelled ... free breakfast home made biscuit and gravy was delicious.