Ratings based on 79 Verified Reviews

3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Great hotel in perfect location!

Posted Oct 5, 2016
We loved it here! We booked this hotel through Expedia and were surprised at check-in that the hotel had additional changes for "free" wifi, parking, breakfast, local phone service-$16
4 out of 5
Recommended
for Everyone
by A verified traveler from georgia

Gatlinburg stay

Posted Sep 17, 2016
Very nice hotel, good parking, on the strip but far enough away from the noise... Would stay again:)
5 out of 5
Recommended
for Everyone
by A verified traveler from Elizabethtown KY

Nice hotel on the strip in Gatlinburg.

Posted Jul 30, 2016
Excellent hotel in walking distant to all attractions and restaurants. Expedia was great!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

It's a nice hotel next to everything!

Posted May 31, 2016
This Hotel has all the amenities you can expect from Clarion Hotels. They serve a full breakfast every morning, the staff is always willing to serve you and make you feel like at home, and finally it's in the main road with easy access and parking.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Entrance to the Smokies

Posted Apr 26, 2016
Great room, fantastic location in the heart of Gatlinburg
3 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Management staff needs training

Posted Mar 10, 2016
Pros: Location and some amenities
Cons: Management training as mentined above and some minor cosmtic improvments to the property
Night desk manager was disrepectful to various guests in her repsonses and candor. Senior management needs to address this issue quickly as various issues occurred both nights during our stay(same night manager). Recomment that management listens to guests concerns fully and then helps to find a solution to the guests issue. Confrontational repsonses complicate the matter by telling the guests they are "wrong" and further explaining that 'they are doing something wrong".
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Mar 7, 2016
Nice place to stay would have been great but the heated pool was ice cold. Kids were disappointed because they could swim.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Jan 22, 2016
Pros: Everything !
Location: Lots to do !!!!
Loved it ! GATLINBURG is amazing... Lots to see and do. People are amazing
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Nice Hotel perfect location for skiers!

Posted Jan 19, 2016
Pros: Location
Cons: The elevators were very slow, but I'm not sure it can be improved.
Location: Many great restaurants within a block of the hotel. We especially enjoyed the Smoky Mountain Brewery after a long day of skiing.
We were only at the hotel to sleep, but the room was clean and comfortable. the location was perfect for skiing at Ober Gatlinburg Ski Resort, as it is directly across the street from the gondola that takes you up the mountain! Great location, close to many shops and restaurants. Staff was friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Better than Gatlinburg average

Posted Nov 8, 2015
This is among our Gatlinburg favorites. Prefer little more central location but Clarion is close enough.