Outdated and not very clean
Posted Mar 11, 2017
Like all travelers I did a ton of research prior to booking. I read both good and bad reviews and I must admit I was pleased with the managements feedback on the negative reviews for this hotel. When we first got to our room, the smell of smoke was so strong, I actually called the front desk to switch rooms..not from our room phone because it did not work. My husband, brought some air freshening spray and it did help mask the smell. We had our infant with us, so the last thing I wanted to do was to expose him to third hand smoke. Our room looked like it had not been cleaned in a while, dust was gathered on surfaces so thick that I could actually write in it. There was mold on the mini fridge's door and dried tooth paste on the faucet. I was trying not to be a pain to the hotel's staff so I decided to bite the bullet and remain in our room..since I was unsure if the next room would be much better. At 11pm, I was soothing our baby while sitting on the other bed and noticed a piece of old bacon laying on the box spring..we hadn't had bacon since being there. I had to question if we even had clean sheets since I'm not quite sure how the sheets could have been changed without house keeping seeing the bacon or the bacon being knocked off in the process. The base boards were dirty, the balcony furniture was molded. The love seat in the room was so worn down and dirty looking I wouldn't allow our four year old to go near it.
Comment from Hotel Management
Mar 15, 2017 by jan w., Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We are under new ownership with complete renovations already beginning, Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.