Ratings based on 123 Verified Reviews

4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Business appts.

Posted Feb 12, 2017
Pros: Liked the location cause it was quiet.
Cons: Breakfast was okay however I thought there would be more hot entries.
Location: Flea markets,, outlet mall, and restaurants all fairly close plus helicopter rides.
Enjoyed our stay especially the fireplace and hot tub in room. Liked the locaton not too far away from places we wanted to go.
Comment from Hotel Management
Feb 13, 2017 by Jan, Hotel Management
Thank you for taking the time to let us know how we did during your recent stay at our hotel. I am so pleased you enjoyed our jacuzzi fireplace suite. I hope in the future when you visit the Sevierville area you will make the Clarion Inn Willow River you choice place to stay. Best Regards, Jan Whaley General Manager Clarion Inn Willow River
5 out of 5
Recommended
for Everyone
by A verified traveler from Bardstow, KY

Posted Feb 8, 2017
Clean, friendly staff, wonderful experience! Great breakfast room and breakfast, best motel room I ever had! Will definitely stay here again!
Comment from Hotel Management
Feb 9, 2017 by Rhoda T., Hotel Management
I have shared your awesome review with my staff and they join me in thanking you for your kind words. We are so pleased that you enjoyed your stay and look forward to seeing you all real soon. Best Regards, Rhoda T. Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from bristol,tn

Posted Feb 7, 2017
Would stay again. Very nice and pleasant. Place is lovely. Decorations are true to era.
Comment from Hotel Management
Feb 9, 2017 by Rhoda T., Hotel Management
Thank you for your kind words. We are so happy that you enjoyed your stay and that you would stay with us again. We look forward to see you all again soon. Sincerely, Rhoda T. Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Sevierville, TN

Posted Feb 7, 2017
Rooms & furniture very outdated. Couch very uncomfortable. Food average.
Comment from Hotel Management
Feb 9, 2017 by Rhoda T., Hotel Management
Thank you so much for your review. I would like to let you know that we are under new ownership and the renovations are set to begin soon. We do hope that you will come see all the exciting updates in the future. Kind Regards, Rhoda T. Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Ga

Nice hotel for the price.

Posted Jan 17, 2017
Staff was great. Room was pretty clean. Heater went out on us but was fixed promptly after a phone call. Would definitely stay again.
Comment from Hotel Management
Jan 29, 2017 by Jan, Hotel Management
Thank you for taking your time to respond to your recent stay at our hotel. I am so pleased that you enjoyed your stay with us. I am sorry to hear about the a/c problems you had but very thankful that they were able to fix to you satisfaction. If you get the opportunity to come back, I hope that you will give us another opportunity to make your stay exceptional. Best Regards, Jan Whaley General Manager Clarion Inn Willow River
3 out of 5
Recommended
for Everyone
by A verified traveler from SC

Better than most

Posted Jan 17, 2017
Except for surly check-in clerk and soiled wash cloth left on bathroom counter, we had enjoyable stay. Nice facilities. Not near main attractions but still in center of mo SD t shopping.
Comment from Hotel Management
Jan 29, 2017 by Jan, Hotel Management
Thank you for taking the time to respond to your recent stay with our hotel. I want to apologize for the behavior of our front desk and that our housekeeping staff failed to remove a cleaning rag. These are never things I want to hear and it will be discussed with both departments. I am pleased that you enjoyed your stay with us and I hope that you will give us another opportunity to make your stay exceptional. Best Regards, Jan Whaley General Manager Clarion Inn Willow River
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, convenient and comfortable

Posted Jan 16, 2017
Arrived at a lovely property, checkin was simple, parking was ok, cleanliness of hotel in general was great! As well as our actual room! The mattress was a little too firm/stiff for me, but that would be the only thing I would have changed. Amenities were fabulous!
Comment from Hotel Management
Jan 29, 2017 by Jan, Hotel Management
I am so pleased that you had such a good time at our hotel on you last visit. Your responses will help to serve as encouragement to our staff and I know that they thank you for your wonderful comments. We will be beginning renovations in the next couple of weeks and mattresses are one of those items. I hope that we will have another opportunity to have you and your family as our guests in the near future. Best Regards, Jan Whaley General Manager Clarion Inn Willow River
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Very Nice Hotel! Inexpensive, Clean, Classy!

Posted Jan 8, 2017
We stayed here for a night while on our way to our destination. The hotel staff was extremely accommodating, the room was super clean, and the entire facility was very nice! One of the cleanest hotel bathrooms I've ever seen. My wife hates hotels and she was very pleased. We could have stayed here the entire trip!
Comment from Hotel Management
Feb 4, 2017 by Jan, Hotel Management
Thank you so much for responding to your recent stay at our hotel. I am so pleased that you enjoyed your stay. Cleanliness and service are very important to our hotel and staff, I am so happy that we exceeded your expectations. I hope we will have the opportunity to see you and your family again in the future. Best Regards, Jan Whaley General Manager Clarion Inn Willow River
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Value

Posted Jan 8, 2017
Excellent value for the clean and neat room, pool and breakfast provided for the price we paid. Enjoyed our stay at this location.
Comment from Hotel Management
Feb 4, 2017 by Jan, Hotel Management
Thank you for letting us know how we did during your recent stay at our hotel I am so pleased that you enjoyed your stay. I hope that the next time you come to our area you will choose to stay with our hotel again. Best Regards, Jan Whaley General Manager Clarion Inn Willow River
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2017
Excellent service. Good breakfast and clean rooms.
Comment from Hotel Management
Feb 4, 2017 by Jan, Hotel Management
Thank you for taking the time to respond to your stay at our hotel. I am so please that you and your family enjoyed your stay. I hope that when you come back to the area, you will choose to stay with our hotel. Best Regards, Jan Whaley General Manager Clarion Inn Willow River