Ratings based on 318 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler

Nice and clean

Posted May 26, 2017
We loved the location and family friendly atmosphere.Great variety of breakfast,We will definitely stay again.
5 out of 5
for Everyone
by A verified traveler

Great stay !!

Posted Apr 29, 2017
Pros: Everything.
Location: Dollywood Gatlinburg Great Smokey Mts National Park
Convenient location. Very pleasant staff.Terrific breakfast!!! Very safe and clean.
5 out of 5
by Shanna

Amazing Stay

Posted Mar 21, 2017 on Hotels
Amazing stay! Loved the location of the hotel the most. Clean room. Great friendly staff. Great amenities. Will definitely stay here again!
5 out of 5
by Leslie

Comfortable and clean

Posted Mar 17, 2017 on Hotels
Stopped over while traveling. A very comfortable and clean room. A/c didn't work correctly, but the weather wasn't too warm when we stayed.
4 out of 5
by jason

This traveler left a rating score only Posted Feb 26, 2017 on Hotels
4 out of 5
by Tony

This traveler left a rating score only Posted Feb 20, 2017 on Hotels
5 out of 5
for Everyone
by A verified traveler from Lexington, Ky

Close to everything

Posted Dec 24, 2016
Staff was super friendly and accommidating upon check in. Room was standard and clean. Beds not the most comfortable but I have definitely slept on worse. Theres an indoor pool and hot tib, we didnt visit, but was very popular. The free breakfast was awesome and lasted an hour later than most hotels. Checkout was easy
2 out of 5
by A verified traveler from South Carolina

Broken shower, cold room

Posted Dec 23, 2016
Pros: Location to Dollywood.
Cons: The manager needs to communicate with his customers! We would never go back to this hotel.
Location: Dollywood, Gatlinburg
The shower was broken, (shower head laying in a corner of the shower on the floor). It makes us think the cleaning lady broke it, or the shower wasn't even cleaned from the last person staying there. It took someone a half hour to come fix it. It immediately fell back off when the next person got in the shower. Later, the maintenance man came back up and replaced it again, but acted as though it was our fault and we needed to know how to adjust it. We never adjusted it!!! Never even had a chance to. 4 out of the 5 of us had a pretty lousy shower that morning. The manager never called us, or returned calls. The room was cold and we couldn't get the heat to stay on.
4 out of 5
by A verified traveler

Clean and convenient.

Posted Dec 21, 2016 on Hotels
I am very picky about smells and bathrooms. The room had a nice bathtub/shower and everything was clean. The hallway smelled like cleaning products but the room had no odor so it was fine. The little kitchenette space in the room was great.
4 out of 5
for Families
by A verified traveler

Posted Dec 20, 2016
Pros: Location
Hotel employees morale very low. Helpful but grumpy