Ratings based on 586 Verified Reviews

3.7 out of 5
80% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2017
Pros: Room layout
Nice for the price. It is old but clean. The room layout was perfect for our needs. It is difficult to get to the continental breakfast as it is in another building. Loved hearing the creek from the balcony.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Choice

Posted Jan 17, 2017
Pros: Clean and great location.
Cons: Have a better noise policy. Some guests were very noisy late into the night.
Good choice, close to activities and the National Park.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and enjoyable place to stay.

Posted Jan 15, 2017
Are the room was clean and and really enjoyed the time on the balcony watching the river and the geese. A relaxing place to stay
2 out of 5
by A verified traveler from virginia

Anniversary Trip

Posted Jan 15, 2017
Pros: Room was large
Cons: Everything, but size of room. Needs much updating.
Location: Far end od pigeon forge.
We decided to make a last minute overnight trip to a pigeon a Forge for our anniversary. Made reservation on way to PF. Had never seen or heard of this motel, but rooms were booking fast on Expedia. The price was good. Got there, went yo room and it had outside entrances to room, which zi don't like. The sheets/comforter were musty smelling. I took articles of clothing and covered the pillows so you could stand to lay your head on them. My husband found mold in the shower. The bed was not comfortable at all. Needed to iron our clothes and there was no iron or ironing board. The sink had cracks in it. When you showered the bath tub kept filling up due to the drain not draining water. We would have left and gone somewhere else if we could have gotten a refund. Miserable anniversary trip. Wish we had of spent the extra money and stayed somewhere else.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, GA

Nice quiet place

Posted Dec 23, 2016
My husband and I took our two grandsons, ages 5 and <1 for a weekend stay. I love that the beds are separated by the bathroom and vanity. I also love that there are 2 tvs.
Comment from Hotel Management
Dec 26, 2016 by general manager, Hotel Management
thank you for taking the time to write about your recent stay with us. I'm glad to hear you loved the room, the split design is very popular with families and couples traveling together.
4 out of 5
Recommended
for Everyone
by A verified traveler from Shelbyville, TN

Nice place for a getaway

Posted Dec 20, 2016
Pros: Next to the river and within walking distance to restaurants and activities
Room was comfortable and next to the river. We visited in December so a little cold, but overall a great visit. Hotel is in a great location.
Comment from Hotel Management
Dec 26, 2016 by general manager, Hotel Management
Thank you for your review. I'm glad the room was comfortable and our location is perfect for traveling to the local attractions and the national park. My front desk staff will always help with short cuts to avoid traffic and suggestions on dining and attractions.
4 out of 5
Recommended
for Everyone
by A verified traveler from south Carolina

Very nice .bed very soft

Posted Dec 16, 2016
Great location. Room for breakfast too small for a full hotel. Rooms kept clean. We will return
Comment from Hotel Management
Dec 26, 2016 by general manager, Hotel Management
Thank you for your review. I'm glad you liked our location and the cleanliness of the room. Good news.. we are building a new breakfast room and expanding our breakfast selection, we look forward to your next stay with us.
2 out of 5
by A verified traveler from US

Posted Nov 23, 2016
The room was so hot you could not breathe, had to open both doors to try to cool it down, I turned the heat off when I checked in at 3PM, & when I checked out it was still unbearable, & the temperature outside was 23 degrees but even with the heat off you still couldn't sleep.
Comment from Hotel Management
Dec 30, 2016 by general manager, Hotel Management
Thank you for telling us about your recent stay. I want to apologize for the issue you experienced with the air conditioning unit.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Family vacation

Posted Nov 23, 2016
We really liked layout of room for a family vacation also had good breakfast
Comment from Hotel Management
Dec 30, 2016 by general manager, Hotel Management
Thank you for your review. I'm glad you and your family liked the layout of the room. The split room design is very popular with families.
2 out of 5
by A verified traveler from US

Would not stay again

Posted Nov 19, 2016
Beds were horrible. Mattress was so soft it was hard to get out of bed. Also bathroom was so small you could hardly turn around. The towels were very thin. It was pretty clean and had a nice view of the creek but not the mountains. Guess you get what you pay for!
Comment from Hotel Management
Dec 30, 2016 by general manager, Hotel Management
Thank you for your comments. I'm glad you found the room clean and enjoyed the view of the river, our location off of the parkway is much more relaxing.