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Overview of Crossroads Inn & Suites

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Featured Image
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Premium bedding, desk, blackout drapes, iron/ironing board

4.1/5 Very Good

Guests rated this property 4.3/5 for cleanliness.
Happy face icon
We’ve stayed in Gatlinburg 3 times this year, all different hotels... we really enjoyed this hotel. The room was very clean, smelled nice and plenty of towels. Grab and go breakfast was very convenient for Covid precautions and the coffee was always hot and fresh. We highly recommend and will absolutely stay again.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air Conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationAnakeesta5 min walk
    Popular LocationRipley's Aquarium of the Smokies7 min walk
    Popular LocationGatlinburg SkyLift Park13 min walk
    AirportKnoxville, TN (TYS-McGhee Tyson)67 min drive
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  • Suite, 1 King Bed, Jetted Tub (Seasonal Fireplace)

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 King Bed, Jetted Tub (Seasonal Fireplace)
  • Suite, 1 King Bed (Seasonal Fireplace)

    4.2/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 King Bed (Seasonal Fireplace)
  • Standard Room, 2 Queen Beds

    4.6/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsStandard Room, 2 Queen Beds

About this area

Gatlinburg

Located in Gatlinburg, Crossroads Inn & Suites is in an area with good shopping. Ripley's Believe It Or Not Museum and Dolly Parton's Stampede Dinner Attraction are cultural highlights, and some of the area's activities can be experienced at Ober Gatlinburg Ski Area & Amusement Park and Ober Gatlinburg Ski Resort and Amusement Park. Ripley's Aquarium of the Smokies and Gatlinburg SkyLift Park are not to be missed. Spend some time exploring the area's activities, including ski lifts, snowboarding, and skiing.
Visit our Gatlinburg travel guide
Popular Location

What's nearby

  • Anakeesta - 5 min walk
  • Ripley's Aquarium of the Smokies - 7 min walk
  • Gatlinburg SkyLift Park - 13 min walk
  • Ripley's Believe It Or Not Museum - 15 min walk
  • Gatlinburg Space Needle - 16 min walk

Getting around

  • AirportMcGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • Parton's Deli — 4 min walk
  • Pancake Pantry — 8 min walk
  • New Orleans Sandwich Company — 8 min walk
  • Cheese Cupboard & Hofbrauhaus — 9 min walk
  • Tom & Earl's Back Alley Grill — 11 min walk

About this property

Crossroads Inn & Suites

Hotel with free breakfast, walk to Ripley's Aquarium of the Smokies
This hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a children's pool, and laundry facilities are onsite. All 78 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and flat-screen TVs with cable channels. Premium bedding, coffee makers, and free local calls are among the other amenities available to guests.
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:30 AM–10:00 AM
  • Coffee/tea in common area(s)

Things to do

  • Children's pool
  • Fitness center
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Seasonal outdoor pool

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Languages spoken

  • English

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Fireplace in lobby
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in from 3:00 PM - 7:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Inn & Suites Hotel
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg
Crossroads Inn & Suites Gatlinburg
Crossroads Inn & Suites Hotel Gatlinburg

Frequently asked questions

Can I cancel my reservation for free at Crossroads Inn & Suites and receive a full refund?
Yes, Crossroads Inn & Suites offers free cancellation on select room rates, because flexibility matters! Please refer to Crossroads Inn & Suites cancellation policy on our site for more details about any exclusions or requirements.
Does Crossroads Inn & Suites have a pool?
Yes, this property has a seasonal outdoor pool and a children's pool.
Is Crossroads Inn & Suites pet-friendly?
No, pets are not allowed at this property.
How much is parking at Crossroads Inn & Suites?
Self parking is free at this property.
What time is check-in at Crossroads Inn & Suites?
Check-in is from 3:00 PM - 7:00 AM. Late check-in is available during limited hours.
What time is check-out at Crossroads Inn & Suites?
Check-out is at 11 AM.
Where is Crossroads Inn & Suites located?
Situated in Gatlinburg, this hotel is within a 10-minute walk of Cooter's Place and Ripley's Aquarium of the Smokies. Gatlinburg SkyLift Park and Gatlinburg Convention Center are also within 1 mi (2 km).
4.1
Very Good
5 - Excellent
380
4 - Good
395
3 - Okay
133
2 - Poor
37
1 - Terrible
13

4.3/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!Very clean,comfortable,family friendly
We’ve stayed in Gatlinburg 3 times this year, all different hotels... we really enjoyed this hotel. The room was very clean, smelled nice and plenty of towels. Grab and go breakfast was very convenient for Covid precautions and the coffee was always hot and fresh. We highly recommend and will absolutely stay again.
Stayed 2 nights in Oct 2020

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and a short walk to anywhere on the strip in gatlinburg.
Stayed 2 nights in Oct 2020

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
The hotel is older but was clean and comfortable. The bed was especially comfortable. The hotel is very convenient to walking to Gatlinburg stores, restaurants and things to do.
Stayed 6 nights in Nov 2020

4/5 Good

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Frequent Gatlinburg Visitor
Couples trip to see leaves. Room was very big and comfortable. Easy walk to downtown Gatlinburg. Would stay here again. Only negatives were low water pressure in shower and hotel clerk seemed overworked and on edge. Could hear adjoining room through walls but felt safe at night and relative quiet after bedtime.
Stayed 4 nights in Oct 2020

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The hotel room was nice and very clean. We loved having an extra sink and extra room to get ready besides just the bathroom. My only complaints are the parking lot (very small and crowded) and the location. It was extremely difficult to try and head towards Gatlinburg with the traffic and being on the opposite side of the road. We had to turn right and turn around to head to the mountains. But otherwise the hotel was great, and we liked our stay.
Stayed 2 nights in Nov 2020

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