Ratings based on 1,125 Verified Reviews

3.5 out of 5
71% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel on the river close walk to attractions

Posted May 20, 2017
Pros: Location
Cons: Updating
Location: Close to attractions on strip. Ridleys ,space needle , mountain coaster etc
Hotel staff very friendly rooms are older but great view. We walked to all the attractions . Would stay there again.
2 out of 5
by A verified traveler from here.

Not a good way to do things

Posted May 18, 2017
Since we used expedia they tried to give us the worst room they have.
3 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Convenient and a great place just to lay your head

Posted May 16, 2017
Pros: comfortable and convenient
Cons: general up-keep, leaky faucets, frayed carpets etc
Location: convenient to both Gatlinburg and Pigeon Forge attractions, dining, and nature ( Smokey Mtn, park / Cades Cove)
Nothing spectacular, but comfortable and convenient to attractions, dining and nature, A great place to just rest your head while on a busy, adventure filled vacation.
4 out of 5
by A verified traveler from W

Older hotel

Posted May 15, 2017
I guess this is one of those you get what you pay for situations. The staff was great. Breakfast wasn't the best, maid came in daily and brought towels and made the beds but didn't clean or bring more coffee. The spa was hot until our last night there and when the staff found out they were quick to fix the problem but it was going to take hours for it to be warm. Although we didn't see any evidence of live bedbugs, the hotel at some point must have had them because someone covered one with the plastic against the wall where the utensils were suppose to be hanging for the fireplace..
4 out of 5
Recommended
for Everyone
by A verified traveler from Gastonia, NC

Excellent location in Gatlinburg & Pigeon Forge, T

Posted May 12, 2017
Pros: The staff was friendly and she smiled frequently and was a warm personality with us. Our rooms were very clean the beds were so nice and comfortable
Cons: For us, the breakfast area needs to be enlarged. It was okay, but hard to get a table to eat at.
Location: Location was excellent for us! Easy access either Gatlinburg or Pigeon Forge.
We had 2 rooms side by side, which was excellent for us, because our dad is 95. Days Inn was fantastic for us because of its location being between Gatlinburg and Pigeon Forge, Tn. Easy access for which ever city we wanted to visit by car or shuttle vehicle. We definitely want to stay at this location again next time we decide to visit this area of Tennessee.
Comment from Hotel Management
May 12, 2017 by Regina McGinnis - Front Desk Manager, Hotel Management
Thank you for your positive feedback, we are glad that you enjoyed your stay. We do apologize for the seating arrangements in the breakfast area. We will all be looking forward to your next visit with us.
3 out of 5
by A verified traveler from Ky

The balcony over the river is nice.

Posted May 10, 2017
The hotel is just a short walk to all the shops and restaurants. For those who don't like to walk the trolley stops right in front of the hotel. Upon checking in we immediately noticed and unpleasant stagnant odor and that the room was pretty outdated. However, I must say that the bed was comfortable and the noise from the river helped us get a great night of sleep. The free breakfast is good but the area is very crowded.
2 out of 5
by A verified traveler from South Carolina

Hotel within walking distance to town

Posted May 1, 2017
Pros: The Staff
Cons: The comfort of the room, like comfortable chairs, much better lighting, better shower heads. Continental breakfast
Location: Location was close to town and within walking distance to town.
The staff was very friendly. When I asked for new chairs in the room (one had a huge stain on the seat and the seat on the other one was collapsed.) they sent them right away but the chairs were straight chairs with no arms. We had to sit on the bed to read because the chairs were so uncomfortable.The rug was also dirty especially next to the bed. The positive, the bed was comfortable .Room was very small especially the bathroom but it was clean.There is no iron or ironing board in the room. One was sent to the room but the ironing board was just a board you lay on the bed.You can't really enjoy the balcony because of the traffic.
Comment from Hotel Management
May 3, 2017 by Dev, Hotel Management
Hello Claude, Thank you for the feedback. We will consider your feedback when making improvement plans. We do appreciate you staying with us and hope you come back in the near future!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2017
Wonderful View and comfortable bed and the room was clean breakfast bar was nice
Comment from Hotel Management
May 3, 2017 by Dev, Hotel Management
Thank you for the feedback. We look forward to seeing you again!
3 out of 5
Recommended
for Everyone
by A verified traveler from Hickory,NC

Not bad for the price

Posted Apr 23, 2017
Older hotel with some updates but could use more updating. It's with in walking distance of downtown if you don't mind about a mile walk to get were the attractions and shopping starts.
Comment from Hotel Management
Apr 24, 2017 by Dev, Hotel Management
Hello Timothy! Thank you for the feedback. The points you stated will definitely be noted for our renovations moving forward.
3 out of 5
by A verified traveler from Yonkers, NY

Great Location

Posted Apr 20, 2017
Pros: The location was great - we could walk right into town.
Cons: A little cleaning up and modernization.
Location: You have the Great Smoky Mountains! There is also a nice aquarium in town. Pigeon Forge is very close and there is plenty to do there.
This hotel is in a great location, but it could use some updating of the rooms. Not the nicest place I've stayed, but not the worst either. I probably would not book at this particular hotel again - I would look for something a little bit newer. It is getting old and it doesn't seem to have been renovated or updated in quite some time. It was pretty comfortable and clean though.
Comment from Hotel Management
Apr 23, 2017 by Dev, Hotel Management
Thank you for your feedback! We are currently undergoing renovations to improve our customer experience.