Ratings based on 1,106 Verified Reviews

3.5 out of 5
72% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Alabama

Nothing like the pictures online.

Posted Nov 24, 2016
Pros: I cant think of anything I liked bout the hotel, except the price. So, cheap price equals cheap hotel. So disatisfied was nothing like the pictures
Cons: Everything could be improved, it needs updating and just a good overall cleaning. The kitchen floors was so slick, almost fell down.I guess they waxed
Location: The location was fine, we shopped, and the Christmas decorations were excellent in town. Although, I did not like the sidewalks, very uneven.
First off, I didn't get the ground floor I requested, had to go up in elevator, then two handicapped ramps, I was on walker, so very difficult. I requested the handicapped room, not nearly as much room as other handicapped hotels, the bathroom was ok, but the toilet was very wobbly. I requested them to come fix it, he came, but still no good ...the bathroom tile was uneven, had some places that was dangerous, could trip u up easily. They left us 2 wash cloths for 4 people, I asked for 4 for the next day, still only got 2. And then, had to kill a bug on the ceiling, yuck. And of course beds were not good, but that's likely in every hotel. The continental breakfast was a joke, no meats, didn't even see eggs. The coffee was horrible, way too strong and bitter. The floor was so slick, almost fell down with my walker, very dangerous, too much wax I guess.
Comment from Hotel Management
Jan 11, 2017 by Dev, Hotel Management
Hello Lynda, We are undergoing renovations at the moment and making some serious improvements around the property. We would like to apologize for the inconvenience you experienced and we will definitely take your feedback into consideration for further improvements. The staff hopes to see you soon after our renovations are completed, as an opportunity to redeem ourselves in your eyes.
4 out of 5
by A verified traveler

Nice river view

Posted Nov 23, 2016 on Hotels
We stayed only 1 night. Quick stop in gatlinburg... it was ok for the price. Needs updating... the furniture is really old but newer tv .. overall was a good stay. I would stay there again.
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Hello, We are glad you enjoyed your quick trip with us! We are currently renovating the hotel and hope it meets your expectations when you come up for another trip! Our sister property, Rocky Waters Motor Inn, is also undergoing renovations and has rooms even closer to the river! We hope you do come back and see us again.
3 out of 5
by A verified traveler

Convenient

Posted Nov 8, 2016 on Hotels
The hotel is old and not maintained very well. Was clean but needs remodeling. Looks like maybe it had water damage or something. The hot tub was kind of gross. Breakfast was good. The river view and balcony were very nice. We enjoyed watching & listening to the river. We made the best of it and had a good time anyway. Staff was friendly. Walking distance to town.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Hello, We did recognize that the hotel needed some updating and we are taking actions for renovations during this slow season. Once the renovations are complete, we would love to have the opportunity to redeem ourselves and hope that you come stay with us again. In the mean time, please feel free to take advantage of the seasonally low rates!
4 out of 5
by A verified traveler

Convenient budget hotel with great view

Posted Nov 7, 2016 on Hotels
It was our first visit to Gatlinburg and we had a very pleasant stay ; breakfast was good and had friendly staff.
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Hello, We are glad to see that you enjoyed your stay with us and enjoyed the breakfast! We hope you indulged in the bear-shaped waffles in our breakfast! We hope that you do come back and see us. Please feel free to take advantage of our winter rates!
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 7, 2016
Location: Absolutely LOVE the location! Really fun mountain coaster right across the street and the alcohol store is right across the street also :)
3 bad things: room smelled like weed (walked in the room and it smelled like it and periodically on and off), bed slept terrible (back killing me when I woke up), vending machine took all my change (lol true story, 4th floor drink machine). For the money it was worth the stay!! I def do think you should give the mountain coaster a go across the street also :) The fireplace in the bedroom, balcony and little creek front was beautiful!
Comment from Hotel Management
Jan 7, 2017 by Dev , Hotel Management
Hello Sidney, We are thrilled that you enjoyed the convenient location of our property! We do apologize for the inconvenience you dealt with during your stay. It should be noted that we are undergoing renovations, which will include new beds! We appreciate your feedback and do hope that you stay with us again. PS Our sister property, Rocky Waters Motor Inn, has balcony rooms that are even closer to the river!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 1, 2016 on Hotels
4 out of 5
by A verified traveler

Close to everything!

Posted Oct 31, 2016 on Hotels
This was a clean hotel. It was older and some wear and tear were evident. Close to everything in Gatlinburg. Only stayed one night. Lots of road noise.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Hello, We are glad that you enjoyed your stay with us. We do apologize for the road noise, but being so close to the road can cause that unfortunately. We are in our slow season at the moment with seasonally low rates, so please feel free to come stay with us again without as much road noise! As for the wear and tear, we are currently undergoing renovations. We hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

nice

Posted Oct 29, 2016
Location: not enough r eating places nearby.
nice have stayed two times but breakfast was the same each day. Lady working was great help though.
Comment from Hotel Management
Jan 11, 2017 by Dev, Hotel Management
Hello Helen, We are glad that you enjoyed your stay with us and do apologize that the breakfast did not meet your expectations. There are several restaurants in the area that deliver directly to the hotel and downtown Gatlinburg is within walking distance! We will pass the message along to our staff that you enjoyed them! We hope to see you again!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 28, 2016 on Hotels
2 out of 5
by A verified traveler

Clean room but run down

Posted Oct 25, 2016 on Hotels
Kind of run down, but clean rooms.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Hello, We apologize that we did not meet your standards. We are currently undergoing renovations and do hope that you come see us again. Safe travels!