Ratings based on 617 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from Nashville
Great budget hotelPosted Aug 22, 2016
We stayed here the weekend of the Bristol Nascar race. We arrived at our room really late (3 AM) and there was someone in the lobby for check in. They do have a side window for late night check ins and keep the lobby locked. The lady who checked us in was very friendly. The hotel was completely booked and we were given the exact room we had reserved - non-smoking, two double beds. The room was way better than I anticipated. Clean, air conditioning blasting so it was refreshing when we entered, and the bedspreads looked nice and new. Nice hot shower. It was definitely a sight for sore eyes. Beds slept great, the hotel was remarkably quiet since it is so near the interstate. We had the continental breakfast the next day which was also great. Simple - toast, donuts, cereal, coffee, bananas, yogurt - but it got the job done. The desk attendant was very friendly and kept the breakfast bar well stocked. We will definitely stay here again.
by A verified traveler from Princeton, WV
Very dirty, run downPosted Jul 23, 2016
Highly disappointed with our stay at this hotel. We didn't expect anything high end, just the basics like cleanliness. The room was supposed to be non smoking and even had non smoking signs on the door. We confronted the front desk clerk who informed us it was a "sometimes smoking" room and should be thankful it wasn't an "actual smoking" room because that would really kill us. We weren't offered another room or solution. The room was in disarray: extremely unclean and unmaintained. The facilities were also unmaintained (dirty, empty/broken vending machines, etc). Would not recommend.
by A verified traveler from West Tennessee
Nice hotel at the foot of the great smoky mountainPosted Jun 20, 2016
Pros: easily located to many activities
we had to come to a travel ball tournament for our son and this hotel was right next to the smoky stadium where we played our first game. also was close to bass pro Knoxville which was a plus because our son also does bass tournaments. We visited pigeon forge and Gatlinburg which was a short drive from our hotel. will be coming back soon.
by A verified traveler from Carthage, Tn
Rude and Unattentive StaffPosted Jun 19, 2016
Cons: Customer service
Location: It is near the interstate a few miles from the Smoky Mountains.
My room was not ready 2 hrs after their check in time so they were going to put me in a 1st floor room. I explained I had booked a room with a view and was told every room had a view of something, might be a parking lot but I would be viewing something. I just walked outside before I let this man send me over the edge. Would have left but they had already charged it to my card even though on Expedia I chose the "will pay when I arrive" option. Anyway, had to go to the office a couple of times and the woman that works evenings was on her cell phone and did not put it down while I was talking to her. She kept it to her ear both times instead of putting it down and giving me her full attention. She made me feel like I was interrupting her.The drink machine on our floor was empty for both days and the wi-fi signal was weak and I couldn't get anything accomplished. Just as well, there is no security, not even password protected. For the price the rooms were adequately clean and comfortable but the worst customer service I have experienced in a hotel/motel ever.
by Anna from Ill
DirtyPosted May 16, 2016 on Hotels
Hotel needs renovation. We were in the none smoking room and it stink like cigarette s. For the price I guess that what's you get. Nothing good about this place.
by DAVID G from Hiker Illinios
Smokey's GetawayPosted May 15, 2016 on Hotels
Quick night in a hotel after a week long Smokey's backpacking trip
by A verified traveler
Pre wedding stopPosted May 10, 2016
Hotel in need of exterior paint, corridors, halls and exterior less than par...room had odor but eventually aired out. Would have reconsidered booking here and paid more to be in Gatlinburg...our final destination. No comparison to baymont on the riverriver (our next destination).. And price was almost the same. We stayed in Kodak to get our marriage license in seviervierville but proximity did not save us much distance...
by A verified traveler from Saint Paul VA
hotel is nowhere near main attractions of the areaPosted May 1, 2016
Location: its near the interstate and flea market.
Room smells badly of dog urine, air con is grossly inadequate. The artist's impression used to promote the hotel is misleading. Deluxe breakfast is an absolute joke. Microwave omelette with nothing to flavor it and pre-made toasted waffles does not make a deluxe breakfast.
Posted Apr 19, 2016 on Hotels
by A verified traveler
Posted Apr 10, 2016 on Hotels