Ratings based on 521 Verified Reviews

2.4 out of 5
33% of guests recommend
2.5 Room cleanliness
2.8 Service & staff
2.6 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Myrtle, MS

Posted Nov 28, 2016
Pros: Staff was very friendly and made it clear they want to satisfy customers.
Cons: Check to see if towels are wanted to be replaced. Sign said to put on floor or in tub to be replaced. We had to ask for mor towels and coffee supplies
Location: It was be Dixie Stampede. Good location for taking back road to get to lights to turn.
Toilet had little pressure. Had to flush 3-4 at times to get all ( for what was not much) to go down. Expected towels to be picked up every day, but they were not picked up until we left. The staff was very friendly and did fix complaints we had. Just did not discuss toilet with them though.
Comment from Hotel Management
Dec 1, 2016 by Sales Manager ICH, Hotel Management
Dear Bobbie, Thank you for sharing this heartfelt review of our hospitality and review regarding our standards of cleanliness. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.
3 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Great for the money but that's it.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Dear Guest, We appreciate your insightful review. Feedback from guests are used as reference as we continue to strive so we can provide above par, good value hotel services. We hope to have the opportunity to serve you again soon. Kind regards.
2 out of 5
by A verified traveler

Can't Get In & Can't Get Out!

Posted Nov 17, 2016 on Hotels
I first got to my room and could get in and was told by the front desk staff to jiggle the handle! Seriously! I went to leave for dinner and there was NO handle on the inside of the door to get out! I had to have the front desk staff to come to the third floor and retrieve me from my room! Switched rooms! The next morning while having breakfast I witnessed a yelling match between the housekeeping staff and the front desk attendant! The front desk attendant went over to the breakfast bar and blew her nose on a paper towel right over the food! The air conditioning unit did not work properly in my room and the shower was slow to drain in the room! I had stayed at this location two years previous, but definitely not the same experience!
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We will address the maintenance and housekeeping task right away for the benefit of our future guests, which hopefully will include yourself.
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Posted Nov 15, 2016
Pros: The price and location were very good. It was close to the things we wanted to do. Easy access from main road.
Cons: Receptionist could have been a little nicer in check in.
Location: Good location and near Dixie Stampede
Comment from Hotel Management
Nov 18, 2016 by Guest Relations Manager, Hotel Management
Dear Richard, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your five star review means a lot to us, and we thank you for taking the time to share it.
1 out of 5
by A verified traveler

Stinks! We won't be back!!!

Posted Oct 18, 2016 on Hotels
The hotel room stunk and there was 2 bags of trash on the balcony that stayed there the whole trip.
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Dear Guest, Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. I do want you to know that we take guest comments very seriously and that all of the issues you've brought to our attention are being promptly addressed. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
1 out of 5
by A verified traveler from US

Stay some where else!

Posted Oct 18, 2016
Pros: When we checked out!
Cons: Everything
Location: Good
When I arrived at the hotel I noticed spiders in the curtain and roaches were crawling on the ceiling. I called the front desk to report this and the lady I spoke with acted like it was a normal thing. I asked for a different room that was insect free and was moved. Our room was only cleaned one time out of three days. We had three people in the room and was only given three towels and three wash clothes. No face towels. I had to ask for the room to be cleaned and for more towels. I would not recommend this hotel period! The employees I suppose lived at the hotel and they were unprofessional.
Comment from Hotel Management
Oct 28, 2016 by Guest Relations Manager, Hotel Management
Dear Wade, I was disheartened to read your review. Please accept my sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I ensure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you and your family will give us another chance to make this up to you.
1 out of 5
by A verified traveler

Terrible hotel

Posted Oct 17, 2016 on Hotels
This was a terrible hotel. The staff was rude and unhelpful. The rooms had an odor. The rooms were not as advertised. No clean towels. I will not stay here again.
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the experience you had in us. We promise you a better service and a professional staff.
3 out of 5
by A verified traveler from Dallas, TX

Get what you pay for.

Posted Oct 16, 2016 on Orbitz
I feel like I can't complain because we got the motel for so cheap. Nice staff, room was pretty gross, bed sheets were clean at least. The comforter was very thin. I think it was curtsins. Once again, get what you pay for. So it was okay.
Comment from Hotel Management
Oct 28, 2016 by Guest Relations Manager, Hotel Management
Dear Mel, We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & equipment are thoroughly cleaned and maintained. Thank you for bringing this misstep to our attention, as it helps us to improve. We hope you will give us another chance should you return to the area.
2 out of 5
by A verified traveler

Terrible service

Posted Oct 11, 2016
Our rooms were not ready after they checked us in. We had reservations for 2 weeks ahead. We unpacked our car, loaded everything up the stairs, and found our rooms in disarray. I called the staff and they said come back and we will give you new rooms. So down the stairs with the kids and luggage we go just to wait in a long line to be told housekeeping is short handed and there are no more connecting rooms. We have a large family so connecting was a must. We waited another hour for the rooms to be ready and carried our luggage back to the original rooms we needed. The hotel staff acted inconvenienced by my wanting the room ready after we drove 4 hours to be there. The only good thing about the rooms was that it was right beside Dixie Stampede. I wouldn't recommend staying here.
Comment from Hotel Management
Oct 28, 2016 by Guest Relations Manager, Hotel Management
Dear KLC, We apologize for the inconvenience you experience while checking with us. Rest assured that these things are addressed properly and right actions are to be done by the management. We promise that your concerns will be received by the right ears so the services are to be improved. We value our customers well and we are happy that you stayed with us! Thank you very much.
2 out of 5
by A verified traveler

Posted Oct 10, 2016
The room smelled moldy and the bathroom smelled like urine.
Comment from Hotel Management
Oct 28, 2016 by Guest Relations Manager, Hotel Management
Dear Guest, I am terribly sorry to learn that you experienced so much difficulty during your stay. It is through feedback like yours that we are able to quickly address housekeeping and maintenance issues. The fact that we've failed in this regard is very disheartening. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.