Ratings based on 1,502 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Mooresville NC

Posted Apr 24, 2017
Decent hotel, small room. Paid extra for riverside, for parking lot on the side where the river is.
Comment from Hotel Management
Apr 24, 2017 by Christina, Hotel Management
Dear Greg, Thank you so much for leaving your feedback. We hope to see you again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from princeton, in

Posted Apr 1, 2017
Great hotel. Very clean. Exceptional breakfast staff. Cannot say anything bad about the place. Good location, nice river and picnic area, friendly helpful staff. Will definitely stay again.
Comment from Hotel Management
Apr 2, 2017 by Christina, Hotel Management
Dear t sokeland, We greatly appreciate you taking the time to leave your experience. I am so happy to hear that you enjoyed your stay with us I hope you come back again soon, Sincerly, Christina Loveday General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Nice hotel on the river

Posted Mar 31, 2017
Hotel staff was always friendly and helpful. The hotel is in the river and has a indoor pool and a full great breakfast every morning. The outside smoking area is by the stairs. Get ready to walk through a cloud of smoke when trying to get to your room. Overall it was a great stay
Comment from Hotel Management
Mar 31, 2017 by Christina, Hotel Management
Dear Jason, Thank you so much for your review & for being our recent guest. We hope to see you again in the future. Sincerely, Christina Loveday General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Great for the money

Posted Mar 23, 2017
Pros: The comfortable bed, and how clean it was.
Cons: The shower head needed to be replaced/ upgraded. You have to park all of the way in the back and bring all of your luggage around, kind of a pain.
Location: great! Right in the middle of everything in Pigeon Forge, without being noisy.
This hotel was very clean, with comfortable soft beds. Nice big TV, Good WiFi. Even the carpet was clean. The breakfast was marginal and I wouldn't advise. Everything that was supposed to be hot was cold, and the muffins, etc. were stale. The pool area looked nice, but there were so many people in there we couldn't use it.
Comment from Hotel Management
Mar 24, 2017 by Christina, Hotel Management
Dear Becky, Thank you so much for your feedback. We hope to see you again soon. Sincerely, Christina Loveday
5 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Nice hotel close to everything...

Posted Mar 15, 2017
Very pleased with my stay here. Everything was perfect... The room was very clean and up to date. I would recommend this lodge to anyone. It was very close to everything on the strip as well as Gatlinburg ...
Comment from Hotel Management
Mar 16, 2017 by Christina, Hotel Management
Dear Kesha, Thank you so much for being our guest recently. I am thrilled to hear that you enjoyed your accommodations. I hope that you will stay with us again in the future. Have a blessed day. Sincerely, Christina Loveday General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Amazing stsy

Posted Mar 1, 2017
Friendly staff clean comfortable room quiet walkway behind hotel will come back
Comment from Hotel Management
Mar 3, 2017 by Christina, Hotel Management
Dear Deborah, I am so glad to hear you enjoyed your stay with us. Thank you so much for your business & we hope you will visit again in the future. Sincerely, Christina Loveday General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from temnessee

Nice hotel

Posted Feb 11, 2017
Nice hotel downtown. The staff was amazing. They helped me last minute change my reservation even moved me to s better room free for the same price I was paying since my original room wasn't available for the extra nights.
Comment from Hotel Management
Feb 16, 2017 by Christina, Hotel Management
Hello Carrie, I am so thrilled to hear that you enjoyed your stay with us. I will pass on your compliments to my amazing staff. We hope to see you gain soon. Have a Great day. Christina Loveday General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2017
Before we moved here this was our favorite place to stay
Comment from Hotel Management
Feb 17, 2017 by Christina, Hotel Management
Dear Anonymous, First off welcome to our area. I am glad that you loved staying with us. Thank you for your Review. Christina Loveday General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

winter get away

Posted Jan 26, 2017
We love to stay here every winter. Great location- very accommodating staff. Love the fireplace!
5 out of 5
by A verified traveler

convenient

Posted Jan 20, 2017 on Hotels
was great! will be back