Indoor pool

Reviews of Econo Lodge Pigeon Forge Riverside

2.5 out of 5
Econo Lodge Pigeon Forge Riverside
2440 Parkway, Pigeon Forge, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 757 out of 1396 reviews" "
Rating 8 - Good. 364 out of 1396 reviews" "
Rating 6 - Okay. 150 out of 1396 reviews" "
Rating 4 - Poor. 74 out of 1396 reviews" "
Rating 2 - Terrible. 51 out of 1396 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Viktoriya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so good!
Stayed 2 nights in Mar 2024

8/10 Good

Mark

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Property is just old, needing renovtions. Loved the creek and fire pit behind hotel. Breakfast was decent
Stayed 3 nights in Mar 2024

10/10 Excellent

dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Jake at check in very good
Stayed 2 nights in Mar 2024

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sry clean establishment. Staff was excellent and knowledgeable.
Stayed 1 night in Mar 2024

10/10 Excellent

Dorah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit too small, the beds were not very comfortable. All in all we had a very good time.
Stayed 2 nights in Mar 2024

8/10 Good

Sofia, Fletcher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Danielle Flowers / Front Desk Manager on Mar 15, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

8/10 Good

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and spa was nice. Plenty of room
Stayed 1 night in Mar 2024
Response from Danielle Flowers / Front Desk Manager on Mar 15, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Danielle Flowers / Front Desk Manager on Mar 1, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

Laith

Stayed 1 night in Feb 2024

10/10 Excellent

Pamela

Liked: Amenities, property conditions & facilities
Clean and comfortable room. Convenient to all attractions.
Stayed 3 nights in Feb 2024
Response from Danielle Flowers / Front Desk Manager on Feb 23, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Danielle Flowers / Front Desk Manager on Feb 23, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2024

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here before. Always enjoy our stay!! Staff esoecially friendly.
Stayed 2 nights in Feb 2024
Response from Danielle Flowers / Front Desk Manager on Feb 23, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

6/10 Okay

Donna

Liked: Staff & service, property conditions & facilities
Room was clean, convenient location, street side was noisy
Stayed 2 nights in Feb 2024
Response from Danielle Flowers / Front Desk Manager on Feb 23, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

ken

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needs better breakfast
Stayed 5 nights in Feb 2024
Response from Danielle Flowers / Front Desk Manager on Feb 11, 2024
Thank you for staying with us and providing feedback. We hope to see you again.

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs increased parking in front of the room. I had to park in an adjacent parking lot and then walk to the room.
Stayed 2 nights in Feb 2024
Response from Danielle Flowers / Front Desk Manager on Feb 11, 2024
Thank you for staying with us and providing feedback. We hope to see you again.

4/10 Poor

Olivia

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Danielle Flowers / Front Desk Manager on Feb 7, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk customer service was excellent
Stayed 2 nights in Feb 2024
Response from Danielle Flowers / Front Desk Manager on Feb 7, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Danielle Flowers / Front Desk Manager on Feb 4, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

4/10 Poor

ROGER

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Danielle Flowers / Front Desk Manager on Feb 4, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

2/10 Terrible

Brandy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs in room 251! The hotel manager would not waive the room charge for Expedia to refund my money.
Response from Danielle Flowers / Front Desk Manager on Feb 4, 2024
Thank you for staying with us and providing feedback. We apologize for any issues you had during your stay.

10/10 Excellent

IRVIN W

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
ALL GREAT
Stayed 2 nights in Jan 2024
Response from Danielle Flowers / Front Desk Manager on Feb 4, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

8/10 Good

Sharyn, Canton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location convenient to shopping and restaurants. Staff was courteous and knowledgeable. Complaints were with the beds. Mattresses were somewhat lumpy and the tv only had very limited stations. Otherwise a pleasant stay.
Stayed 2 nights in Jan 2024
Response from Danielle Flowers / Front Desk Manager on Feb 4, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

6/10 Okay

Chris

Business traveler
Disliked: Amenities
Dirty
Stayed 2 nights in Jan 2024
Response from Danielle Flowers / Front Desk Manager on Feb 4, 2024
Thank you for staying with us and providing feedback. We apologize for any issues you encountered during your stay.

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem I had is that there were some blood spots on a pillow case.
Stayed 1 night in Jan 2024
Response from Danielle Flowers / Front Desk Manager on Feb 4, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool and breakfast
Stayed 1 night in Jan 2024
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

Djana

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 4 nights in Jan 2024
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

jenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Econo Lodge I’ve even stayed at! Don’t let the reviews scare you…I’d stay again!
Stayed 1 night in Jan 2024
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

2/10 Terrible

AUDREY

Traveled with partner
Disliked: Property conditions & facilities
Yes i felt we were deceieved by the pictures on line. I thought we were getting on of those rooms. The room we got had a lumpy mattress. The heat didn't work. We had it turned all the way up it never got warm. The hot water took forever to get warm. We left a day early because the room was unbearable. And the manager was very unprofessional. I will never stay at another Econolodge ever
Stayed 2 nights in Jan 2024
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

Ronda

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

Gary, Ft Myers

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

Allysa

Response from Danielle Flowers / Front Desk Manager on Feb 11, 2024
Thank you for staying with us and providing feedback. We hope to see you again.

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff courtesy. On main tourist road.
Stayed 2 nights in Dec 2023
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was way over priced for the room, but it was the week of Christmas...
Stayed 1 night in Dec 2023
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

Edward

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Lots of parking. Very clean overall. Pool and hot tub also kids pool was very nice.
Stayed 2 nights in Dec 2023
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

Skylar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Indoor pool was GREAT!
Stayed 3 nights in Dec 2023
Response from Danielle Flowers / Front Desk Manager on Feb 4, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

Brittany

Stayed 2 nights in Dec 2023
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

6/10 Okay

REBECCA

Traveled with partner
Liked: Staff & service
Beds need updated. Lopsided and uncomfortable
Stayed 4 nights in Dec 2023
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

6/10 Okay

Christina

Stayed 2 nights in Dec 2023
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

8/10 Good

Lilly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Our room was clean but it was clear that the hotel was pretty old and run down. However, the staff does a great job keeping it as clean as possible. The view of the river was beautiful and there was a fire pit and benches to look over the river. The fireplace in the lobby was romantic and a nice sitting area. The pool was beautiful and warm. The hotel was in a great location and very close to so many dining options as well as activities. Prepare for traffic though as Pigeon Forge is a very popular city. Overall, we really enjoyed our stay.
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excellent

crystal, Mercy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! Will definitely be back. The hotel is conveniently located to everything. And the rooms were clean.
Stayed 1 night in Dec 2023
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice hotel with good service
Stayed 3 nights in Dec 2023
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

8/10 Good

Brittney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Overall a pleasant stay. The carpet in our room could use a good cleaning or be replaced. The room was otherwise clean. Very friendly staff when we checked in. Nice indoor pool.
Stayed 2 nights in Dec 2023
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

8/10 Good

Casey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

6/10 Okay

Regina

Traveled with family
Liked: Staff & service
Our room needed to be updated. Carpet appeared dirty and room needed some more detailed cleaning. Beds were good. Staff were very friendly.
Stayed 2 nights in Dec 2023
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,
Stayed 4 nights in Dec 2023
Response from Danielle Flowers / Front Desk Manager on Jan 24, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.