Ratings based on 1,492 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Great for the money

Posted Mar 23, 2017
Pros: The comfortable bed, and how clean it was.
Cons: The shower head needed to be replaced/ upgraded. You have to park all of the way in the back and bring all of your luggage around, kind of a pain.
Location: great! Right in the middle of everything in Pigeon Forge, without being noisy.
This hotel was very clean, with comfortable soft beds. Nice big TV, Good WiFi. Even the carpet was clean. The breakfast was marginal and I wouldn't advise. Everything that was supposed to be hot was cold, and the muffins, etc. were stale. The pool area looked nice, but there were so many people in there we couldn't use it.
Comment from Hotel Management
Mar 24, 2017 by Christina, Hotel Management
Dear Becky, Thank you so much for your feedback. We hope to see you again soon. Sincerely, Christina Loveday
5 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Nice hotel close to everything...

Posted Mar 15, 2017
Very pleased with my stay here. Everything was perfect... The room was very clean and up to date. I would recommend this lodge to anyone. It was very close to everything on the strip as well as Gatlinburg ...
Comment from Hotel Management
Mar 16, 2017 by Christina, Hotel Management
Dear Kesha, Thank you so much for being our guest recently. I am thrilled to hear that you enjoyed your accommodations. I hope that you will stay with us again in the future. Have a blessed day. Sincerely, Christina Loveday General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Amazing stsy

Posted Mar 1, 2017
Friendly staff clean comfortable room quiet walkway behind hotel will come back
Comment from Hotel Management
Mar 3, 2017 by Christina, Hotel Management
Dear Deborah, I am so glad to hear you enjoyed your stay with us. Thank you so much for your business & we hope you will visit again in the future. Sincerely, Christina Loveday General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from temnessee

Nice hotel

Posted Feb 11, 2017
Nice hotel downtown. The staff was amazing. They helped me last minute change my reservation even moved me to s better room free for the same price I was paying since my original room wasn't available for the extra nights.
Comment from Hotel Management
Feb 16, 2017 by Christina, Hotel Management
Hello Carrie, I am so thrilled to hear that you enjoyed your stay with us. I will pass on your compliments to my amazing staff. We hope to see you gain soon. Have a Great day. Christina Loveday General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2017
Before we moved here this was our favorite place to stay
Comment from Hotel Management
Feb 17, 2017 by Christina, Hotel Management
Dear Anonymous, First off welcome to our area. I am glad that you loved staying with us. Thank you for your Review. Christina Loveday General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

winter get away

Posted Jan 26, 2017
We love to stay here every winter. Great location- very accommodating staff. Love the fireplace!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seminole,Fl.

Nice and close to everything we wanted to do.

Posted Jan 1, 2017
Pros: Everything, Including the indoor pool.
Location: Everything was we wanted to do was close.
The river & fire pit area out back was a big plus. I will not book with anyone else when we vacation there again. My parents have been staying there for almost 20 years now. Thanks, George
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay

Posted Dec 31, 2016
Pros: Full breakfast was delicious.
Cons: nothing, it was a perfect stay.
Location: location was perfect. Walked to The Island.
Staff was very kind. Full Breakfast was very good. Room was very clean and spacious. Excellent stay. Close to attractions.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2016
We enjoyed our stay. Loved the poolside rooms. Loved the convenience.
4 out of 5
Recommended
for Everyone
by A verified traveler

great central location

Posted Dec 26, 2016
Pros: ok
Location: ok
had to wait for confirmation from expedia before checkin even though it was booked week prior