Ratings based on 1,247 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice placePosted Oct 2, 2015
I'd read a lot of reviews. I can honestly say the garage parking spots are very small. I have an all wheel drive Toyota Venza. Had to park in the truck van area. Very tight. The rooms were remodeled and very comfortable. The hallways were the same. I'd read the elevators were a long wait and only 2 for the entire hotel and staff. I did but find this to be an annoyance and the staff are all friendly. The elevators did show their age and a little paint would have done wonders. The elevator had an open glass area that has a view of Gatlinburg. That was very nice. The glass was weathered and needs to be replaced. The location of the hotel is wonderful! If you are a smoker do know this hotel is smoke free. Even the balcony. My husband is a smoker I'm not but found the rule of no smoking on balcony to be a little odd being its outside. But again the hotel is smoke free. You have to go down off of hotel location to smoke. I think there should be a designated area for the guests to smoke. Just my opinion. I would recommend you stay here though. I prefer another hotel down the street it's nice and not so many struck rules. But that's my opinion. I will say I called the front desk when we checked out. It was 5:30 am on a Tuesday and I had to call back. No one was there. Finally a gentleman answered and I told him we were checking out and he said okay thank you. I expected him to ask how our stay was or thank you for staying but nothing. Overall nice older hotel remodeled in best areas
for Everyoneby A verified traveler from Alabama
Close to the action!Posted Sep 26, 2015
Went here for our honeymoon weekend! We had a blast. Its within walking distance to everything on parkway!
for Everyoneby A verified traveler from Indianapolis IM
Great hotel in downtown GatlinburgPosted Sep 20, 2015
Enjoyed the spacious room. Hotel location made it easy to walk around town. Only shortcoming was breakfast.
for Everyoneby A verified traveler from Virginia
Great Location, view not so muchPosted Sep 19, 2015
Cons: Parking and elevator speed
Location: Great to walking the parkway main drag.
Location was great to downtown, and walking the Parkway. The hotel is ok but dated. The breakfast was good and the staff was helpful. Parking is very tight. Do not be in a hurry if waiting on the elevators. Price was good.
for Everyoneby A verified traveler
Mountain areaPosted Sep 18, 2015
Was confused about where to go to check in. Need to tell people upon arrival park anywhere in parking garage and take elevator to lobby. Also tell guest mountain view means you are backed up to wooded area and you only see a mountain side right in your face and not a view if the mountain.
for Everyoneby A verified traveler from Cataula, Ga./ Kobe Japan
Posted Aug 17, 2015
Pros: Location and fact that it is close to everything but off the main drag so is quiet.
Cons: Parking is the only issue but that would be pretty much impossiable to improve without major design changes. Not enough of an issue to be a factor.
Location: Convenient to everything!!
Very convenient to everything in Gatlinburgh. The Edgewater shows its age somewhat but no more than the other motels we have stayed at in this city. It is clean and the staff does an excellant job with the only drawback being in the tight and somewhat cramped parking. When you visit leave your large SUV at home! We have stayed here several times with no dissapointments and it has become our place of choice when in Gatlinburgh.
for Familiesby A verified traveler from Ashland, Ky
Stay here for location.Posted Jul 7, 2015
Cons: Higher quality coffee.
Location: Walking distance to all downtown Gatlingburg.
Location was excellent. Parking was very tight. Extremely tight.
for Personal Eventby Lars from upplands väsby
lasse.LPosted Jun 25, 2015 on Hotels
trevlig stad mycket att göra vi åkte en tur i bergen en fin upplevelse.
for Everyoneby A verified traveler from Cynthiana, Ky
Will stay againPosted Jun 17, 2015
Pros: Everything was wonderful!
Love the hotel. Before booking this hotel I read the reviews about the elevator being slow but we didn't wait more than 1 minute for an elevator at any giving time. The staff was very nice and helpful. The pool both outside and in was clean and comfortable, as werethe hot tubs. Nice game area and my daughter with special needs LOVED the ice cream machine. There was plenty of parking and yes the spaces were tight.
by A verified traveler
Great Location. but that's about itPosted Jun 13, 2015
maids don't actually clean the room. just change out the towels and make the beds (terribly)