Have to book with them if you want fair treatment
Posted Oct 17, 2016 on Orbitz
I have never had an establishment judge me and treat me differently from other customers based on how I chose to book my stay. It was rubbed in my face no less than three times that I missed out on one perk or another because I decided to book through Orbitz instead of directly with them. I asked for a military or law enforcement discount because my husband and I are/were both. "No, because you didn't book directly with us." was my answer. I called twice prior to my visit to see if I could get an early check-in because we were traveling with an infant who would need a rest from a long car ride in. "Sorry, check-in is at 4pm." No considerations given whatsoever. When we got to the hotel at noon, I was reminded again, check-in at 4. You mean to tell me that check out is at 11, but NO rooms would be ready for 5 hours after that???? BS. Walked around a bit, came back at 3pm and listened to the broken record behind the counter repeatedly tell customers "sorry check-in is at 4pm." So I sat in the lobby with my fussy baby until they finally gave me a room 20 minutes later.
The room was "OK", dated. Beds were uncomfortable, slept in a crater, the toilet ran constantly, had to turn off the water to sleep. A/C made clunky noise every time it kicked off, had to turn it off so we could sleep. Fridge, micro, coffee maker all in good shape. It was quiet for being completely booked. We're going to find a friendlier place to stay next time though.